48
Troubleshooting
Problem
Solution
Does not display any message
on the front panel.
Check the main power cable and check that it is plugged into a
suitable power outlet.
Check the STB main power switch ‘ON’ at the rear of the STB.
No Picture
See
‘Does not display any message on the front panel’
above.
To match the STB system with your TV system (PAL/NTSC),
press
V.Format
button until a picture is displayed.
Check the video output port is firmly connected to the TV or
VCR.
Check that you have selected the Video Input on your TV.
Press the STB button on the remote to assure you are
controlling the STB and no other device with the remote.
Check the brightness level of the TV.
Check the resolution that your TV supports, and set the proper
resolution with the remote
Resolution
button to obtain a
picture.
Poor picture quality
See
‘No Picture’ above.
Check the signal level, if this is low then tries adjusting the
alignment of your dish.
No Sound
See
‘No Picture’
above.
Check the volume level of the TV and STB.
Check the Mute status of the TV and STB.
Remote Control does not
operate
Point remote control directly towards the STB.
Check that the STB button lights up when you press any
button
Check and replace batteries.
No or Bad Signal
Check the LNB ; Replace the LNB if necessary.
Check the cable from the LNB.
Check the position of the dish; realign dish if necessary.
If you are using a DiSEqC 1.0 switch, check that you have
connected and programmed the LNBs to the correct
connections on the switch.
Check the ‘Signal Level’ and the ‘Signal Quality’.
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