Technical Reference
OPEN824RL / RLW ADSL / VoIP Routers
112
Troubleshooting
If the router is not functioning properly, first check this chapter for simple troubleshooting before contacting
your service provider.
Problems starting up the router
Problem Corrective
Action
None of the LEDs are on
when you turn on the router.
Check the connection between the adaptor and the router. If the error persists, you may
have a hardware problem. In this case you should contact technical support.
You have forgotten your
router login and/or password.
Try the default login and password, refer to Chapter 3. If this fails, you can restore your
router to its factory settings by holding the
Reset
button on the back of your router for more
than 6 seconds.
Problems with the WAN Interface
Problem Corrective
Action
Initialization of the PVC
connection (“linesync”)
failed.
Ensure that the telephone cable is connected properly from the ADSL port to the wall jack.
The ADSL LED on the front panel of the router should be on. Check that your VPI, VCI,
encapsulation type and type of multiplexing settings are the same as those provided by
your ISP. Reboot the router GE. If you still have problems, you may need to verify these
settings with your ISP.
Frequent loss of ADSL
linesync (disconnections).
Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them
and the wall socket (unless you are using a Central Splitter or Central Filter installed by a
qualified and licensed electrician), and ensure that all line filters are correctly installed and
the right way around. Missing line filters or line filters installed the wrong way around can
cause problems with your ADSL connection, including causing frequent disconnections.
Problems with the LAN Interface
Problem Corrective
Action
Cannot ping any computers
on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a
computer connected. If it is off, check the cables between your router and the computer.
Make sure you have uninstalled any software firewall for troubleshooting.
Verify that the IP address and the subnet mask are consistent between the router and the
workstations.