Introduction
Congratulations on purchasing the Ooma Office phone system! Blending the power of cloud computing with
the convenience of plug-and-play hardware, Ooma Office creates a complete, multi-user communications
platform for businesses like yours. Ooma Office includes all of the features you need to better connect to and
serve your customers, with plenty of room for the system to grow as your business expands.
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Quick Start Guide
Package Contents
Ooma Office Base Station
Ethernet Cable (7 ft)
Ooma Linx device(s)
AC Adapter
How Ooma Fits in Your Office
This illustration depicts how Ooma Office is used in an office
environment. Familiarize yourself with the Ooma Office devices as well
as the phone and Internet equipment in your business.
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Modem or Router
– The broadband Internet connection
from your service provider will connect to a modem or
router installed inside your business
Ooma Base Station
– The Base Station connects to
your modem or router and routes calls to the analog
phones in your office. It includes one phone jack for
connecting to an analog phone or fax machine.
Fax machine
– Fax machines should connect to the
Base Station. This may require some changes to your
phone wiring, or moving your fax machine closer to
the Base Station.
Ooma Linx
– The Linx connects an analog phone to your
Ooma Office system. The Linx plugs into a power outlet
and operates wirelessly by communicating with the
Base Station over radio frequencies. Up to four Linx
devices can be paired with each Base Station and the
device has a range of up to 150 feet indoors.
Analog phones
– Each analog phone (corded or
cordless) in the office will connect to a phone jack in
the Base Station or a Linx device.
Connect Your Phone
Plug your phone into the Base Station
Using your existing phone cable, plug your analog phone into the
PHONE
port of the Base Station.
If you are using a cordless phone, connect the cordless phone base unit to the
PHONE
port.
NOTE: If you plan to connect a fax machine to your Ooma Office system, it should be connected to
the
PHONE
port of the Base Station.
Power On
Plug in your Base Station
Plug the provided AC adapter into the
POWER
port. It is normal for the status light on the front
of the Base Station to blink amber for several
minutes while the device is booting up.
The status light will turn solid blue once the
system is fully functional.
Make your first call
Pick up the phone and listen for a dial tone to
confirm that your system setup is complete.
Feel free to call a friend and tell them about
your new Ooma Office system!
Go to
Step 3
Installation Overview
Begin by activating your Base Station online. Locate the seven-
digit activation code printed on the bottom of the Base Station.
Next, go to the Ooma Office Manager web portal located at:
http://office.ooma.com
Click on the Activate your new account button.
The activation wizard will guide you through:
•
Selecting a phone number
•
Registering your 911 address
•
Entering your billing information
You’ll receive an email confirmation once your
account is activated.
NOTE: If you plan to transfer an existing phone
number to Ooma Office, select a temporary phone
number during the activation process. Follow the
directions to port your number in the
Next Steps
section once you have finished your installation.
Step 1
|
Activate Ooma Office Account
Step 2
|
Install Oome Office Base Station
Go to
Step 2
The installation process is simple and straightforward.
You should be up and running and making your first call
in no more than 30 minutes!
This guide will walk you through the entire process. Just
follow along as we take you through four easy steps in
sequence:
Activate Ooma Office account
Install Ooma Office Base Station
Connect More Analog Phones
Add Users and Customize
IMPORTANT: Ooma Office requires a broadband
Internet connection and a minimum of 128kbps of
upstream and downstream bandwidth for each user
inside the office. Users who primarily access the
system from outside the office using the mobile app or
a remote number do not need to be counted.
Step 1
Step 2
Step 3
Step 4
Have a Question
or Need Assistance?
Help is here.
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If your device requires a software upgrade, it may take 15-30 minutes
to finish booting up the first time you plug it in. Do not unplug the
Base Station while it is upgrading. It will automatically reboot
after the upgrade is complete.
Connect Base Station to Router
Connect your Base Station to the Internet
Use the included Ethernet cable to connect the
TO INTERNET
port of the Base Station to
an open Ethernet port on your router.
NOTE: If you experience poor voice quality you may want to enable Quality of Service (QoS)
settings on your router or install the Base Station between your modem and router. Please call
our customer care hotline if you need help configuring QoS. See the
Alternative Setup Option
to the right for instructions on how to connect the Base Station between your modem and router.
System Overview
Before you get started, there are a few things you should
know about the Ooma Office phone system:
Each Ooma Office account can support up to 20 users. Each user will be assigned
a unique 3-digit extension number, voicemail box and account in the Ooma Office
Manager web portal.
Each user can be configured with one or more of the following types of devices on
the system: analog telephones, iOS or Anrdoid smartphones running the Ooma
Office mobile app, and select models of IP phones. Each user can also choose to
forward calls to a regular cell phone or landline.
If a user has multiple devices assigned to his extension, all of the devices will ring
when the user receives a call. The user can answer the call on any of the devices.
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Knowledge base
ooma.com/support/office
User manuals
ooma.com/userguide
24x7 Customer Care Hotline
1-866-939-6662
Ready to start? Go to
Step 1
Alternative Setup Option
For optimal voice quality, the Ooma Office Base Station should be installed between your modem
and router. This allows the Base Station to prioritize voice packets over other Internet traffic and
prevents audio glitches and dropped calls.
Connect the Base Station between modem and router
1. Locate the Ethernet cable that connects your modem to your router. Unplug the modem end
of the cable and plug it into the
LOCAL NETWORK
port of the Base Station.
2. Use the included Ethernet cable and connect the
TO INTERNET
port of the Base Station to your modem.
3. To ensure the new network setting takes effect, reboot your modem and router.
Router
Modem
LOCAL
NETWORK
TO
INTERNET
