I
n virtually all market segments, companies are demanding new technologies to upgrade current mobile field service
processes. Mobile printing solutions are an important part of meeting these evolving demands.
Driving the adoption of mobile printers is the overarching goal of automating processes that were previously accomplished
manually. Achieving this goal has two principal benefits to the user: one, improving the internal performance of the
organization (i.e., improving the productivity, efficiency, and accuracy of field service personnel in executing their work),
and two, achieving higher levels of customer service and satisfaction. Both of these accrue to the bottom line.
All field operations involve some type of documentation—invoices, receipts, work orders, service reminders, onsite
payments, or reports—and all these can be streamlined and made significantly more efficient through the use of mobile
data capture and printing solutions.
The automation of field service applications represents a persuasive value proposition to the user. According to Aberdeen
Group, companies that have successfully implemented mobile field service applications have seen sizeable benefits in
worker productivity (+19 percent), customer retention (+17 percent), and service revenues (+18 percent).
1
Any reduction
in non-service-oriented processes can save time at each call, which represents an increased number of productive service
calls per day. The productivity and subsequent cash flow of many service organizations can be directly correlated to
the number of service calls made. Making field service personnel more efficient and productive means faster and better
service to the customer while driving throughput and subsequent revenues to the business.
Key to the smooth implementation and operation of mobile printing processes are tools that field service personnel find
easy to use and maintain. Reliability in difficult and often widely varying environments is also paramount. O’Neil’s
introduction of its PrintPAD family of integrated printing systems takes mobile printing to new levels of flexibility,
functionality, ease of use, and reliable performance in the field.
O’Neil’s PrintPAD
™
Meets the Needs of the
Increasingly Demanding Mobile Printing Market
WHITE PAPER
CONTENT:
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Carry, Charge, Communicate
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PrintPAD Applications
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Notes from the Field (Success Stories)
• Producer’s Dairy
• National Datacomputer, Inc.
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PrintPAD Features and Specifications
WWW.ONEILPRINTERS.COM
