OM100, OM300 & OM500 – QUICK REFERENCE GUIDE
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Customer Service / Technical Support
If you wish to return material for credit, contact the dealer from whom you purchased the
product, otherwise, our Customer Support staff is available Monday through Friday 7:00 AM to
5:00 PM, Pacific time. Contact Customer Service concerning product pricing, availability and
order status. Contact Technical Support concerning technical problems and repairs. They can
be reached by
•
calling our corporate telephone number: (619) 628-1000
•
Fax: (619) 628-1001*
•
through our web site: http://www.omnilock.com*
•
or E-mail: [email protected]*
*Every effort will be made to respond by the next business day.
Warranty Service
OSI Security Devices will service any product we sell when you return it to the factory
complete, free and clear of all liens and encumbrances. You
must prepay transportation and
accompany the product by a Return Material Authorization Number (see below). For warranty
service on products that have not been registered with our Customer Service Department,
include your sales receipt or other documentary proof of when you bought your OMNILOCK
product. If the product requires warranty related service, we will repair or replace it and return it
to you, shipping prepaid.
Important!
If we find no faults with the product sent to us for warranty service, we reserve the
right to charge a diagnostic fee and handling fee. Also, we will charge for repairing
all damage not covered by the Limited Warranty.
Out-of-Warranty Service
We handle out-of-warranty repairs or replacement similar to the manner for warranty service.
In this case, there will be a charge for parts, labor and return shipping costs.
Return Material Authorization
Before you return any product to OSI Security Devices
for any reason, you must first
get a Return Material Authorization (RMA) number.
To get an RMA number, call Technical Support and describe the problem. If we
determine your System needs to be returned to us for repair, we will give you an RMA
number.
Please mark this number clearly on the outside of your shipping package. You
can also help by marking the RMA number on a tag and attaching it to the System.
BE SURE TO INCLUDE THE KEY FOR THE LOCK OR ADDITIONAL CHARGES
MAY BE APPLIED FOR LOCKSMITH SERVICES.
