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Fastrack Supreme User Guide 

Troubleshooting

 

 

 confidential ©

 

Page: 46 / 77 

 

 

6

 

Troubleshooting 

This section of the document describes possible problems encountered when using the FASTRACK 
Supreme and their solutions. 

To review other troubleshooting information, refer the ‘FAQs’ (Frequently Asked Questions) page at 

www.wavecom.com

 or use the following link: 

http://www.wavecom.com/support/faqs.php

 

6.1

 

No Communication with the FASTRACK Supreme through the Serial Link 

If the FASTRACK Supreme does not answer to AT commands through the serial link, refer to the table below 
for possible causes and solutions. 

Table 12: Solutions for no connection with FASTRACK Supreme through serial link 

If the Supreme 
returns 

then ask 

Action 

Is the FASTRACK Supreme powered 
correctly? 

Make sure the external power supply is 
connected to the FASTRACK Supreme and 
provides a voltage in the range of 5.5 V to 32 
V. 

Is the serial cable connected at both 
sides? 

Check the serial cable connection 

Nothing 

Does the serial cable follow correctly 
pin assignment shown in paragraph 
3.2.1.2. 

Connect the cable by following pin 
assignment given in paragraph 3.2.1.1. 

Is the communication program 
properly configured on PC? 

Ensure the setting of the communication 
program is fit to setting of FASTRACK 
Supreme. 
FASTRACK Supreme factory setting is: 

Data bits = 8 
Parity = none 
Stop bits = 1 
Baud = 115 200 bps. 
Flow control = hardware 

Nothing or non-
significant characters 

 

Is there another program interfering 
with the communication program (i.e. 
Conflict on communication port 
access)  

Close the interfering program. 

6.2

 

Receiving "ERROR" Message 

The FASTRACK Supreme returns an "

ERROR"

 message (in reply to an AT command) in the following 

cases: 

Содержание Fastrack Supreme

Страница 1: ...l 44 0 845 9000 601 Fax 44 0 845 9000 602 info omniinstruments co uk www omniinstruments co uk Australia Asia Pacific Office Tel 61 0 282 442 363 Fax 61 0 294 751 278 info omniinstruments com au www o...

Страница 2: ...List of revisions 001 9 February 07 First Issue 001a 23 February 2007 Update DC cable GPIO mapping add AutoShutDown 001b 21 May 07 Add detail of IES RTC and serial port autoshutdown 001c 1 Jun 07 Chan...

Страница 3: ...FASTRACK Supreme 10 offers GPRS Class 10 capability and FASTRACK Supreme 20 offers GPRS EGPRS Class 10 capability Both support a powerful open software platform Open AT Open AT is the world s most com...

Страница 4: ...ead mercury cadmium hexavalent chromium polybrominated biphenyls PBB and polybrominated diphenyl ethers PBDE Plug Plays which are compliant with this directive are identified by the RoHS logo on their...

Страница 5: ...Wireless CPU Open AT and certain other trademarks and logos appearing on this document are filed or registered trademarks of Wavecom S A in France or in other countries All other company and or produc...

Страница 6: ...AT Introduction www wavecom com OpenAT Developer community for software and hardware www wavecom com forum UK Europe Office Tel 44 0 845 9000 601 Fax 44 0 845 9000 602 info omniinstruments co uk www o...

Страница 7: ...en AT Software Documentation 13 1 1 2 AT Software Documentation 13 1 1 3 Firmware Upgrade Documents 13 1 1 4 Delta between M1306B Documents 13 1 1 5 IESM Related Documents 13 1 2 Abbreviations 14 2 PA...

Страница 8: ...37 5 1 4 Reset the FASTRACK Supreme 37 5 2 Specific Recommendations when Using the FASTRACK Supreme on Trucks 38 5 2 1 Recommended Power Supply Connection on Trucks 38 5 2 2 Technical Constraints on T...

Страница 9: ...7 10 FLASH LED 58 8 TECHNICAL CHARACTERISTICS 59 8 1 Mechanical Characteristics 59 8 2 Electrical Characteristics 61 8 2 1 Power Supply 61 8 2 2 Power Consumption 62 8 2 3 Audio Interface 65 8 2 4 Ge...

Страница 10: ...Fastrack Supreme User Guide WA_DEV_Fastrk_UGD_001 confidential Page 10 77 10 RECOMMENDED ACCESSORIES 76 11 ONLINE SUPPORT 77...

Страница 11: ...Figure 7 Power supply connector 23 Figure 8 Sub HD 15 pin connector 24 Figure 9 IES connector for feature expansion 26 Figure 10 Power supply cable 29 Figure 11 SIM card lock feature 35 Figure 12 FAST...

Страница 12: ...ns for NO CARRIER message 48 Table 14 Interpretation of extended error code 49 Table 15 Mechanical characteristics 59 Table 16 Electrical characteristics 61 Table 17 Effects of power supply defect 61...

Страница 13: ...ease of Open AT4 21 Reference document not yet available and TBC 1 1 2 AT Software Documentation 6 AT commands interface Guide for X51 Ref WM_ASW_OAT_UGD_00016 7 Customer Release Note X51 Ref WM_ASW_O...

Страница 14: ...dB Decibel dBc Decibel relative to the Carrier power dBi Decibel relative to an Isotropic radiator dBm Decibel relative to one milliwatt DC Direct Current DCD Data Carrier Detect DCE Data Communicati...

Страница 15: ...cket Module IMEI International Mobile Equipment Identification I O Input Output LED Light Emitting Diode MAX MAXimum ME Mobile Equipment MIC MICrophone Micro Fit Family of connectors from Molex MIN MI...

Страница 16: ...iber Identification Module SMA SubMiniature version A RF connector SMS Short Message Service SNR Signal to Noise Ratio SPL Sound Pressure Level SPK SpeaKer SRAM Static RAM TCP IP Transmission Control...

Страница 17: ...content of the FASTRACK Supreme consists of see one packaging box A one FASTRACK Supreme B two holding bridles C one power supply cable with fuse integrated D a mini notice E with a summary of the mai...

Страница 18: ...ollowing external dimensions width 54 5 mm height 68 mm length 108 mm A packaging label is slicked on the packaging box cover and supports the WAVECOM logo Product reference Supreme CE marking 15 digi...

Страница 19: ...ction Labelling A production label see Figure 3 located at the FASTRACK Supreme back side gives the following information product reference FASTRACK Supreme 10 or FASTRACK Supreme 20 part number WM191...

Страница 20: ...w Figure 4 FASTRACK Supreme general description IES connector for expanding feature like GPS USB I O expander Refer to Section 3 2 1 4 Removed Screw for Back Plate Sub HD connector Micro Fit connector...

Страница 21: ...plate for IESM board plug in unplug without voiding the warrantee of the FASTRACK Supreme However the warrantee will be voided if unscrewing any screw of the back cap In addition two holding bridles a...

Страница 22: ...antenna connector is a SMA type connector for a 50 RF connection Figure 6 SMA connector for antenna connection 3 2 1 2 Power Supply Connector The power supply connector is a 4 pin Micro FIT connector...

Страница 23: ...ND Power supply Ground 3 GPIO21 I O 2V8 General Purpose Input output Undefined Not mux 4 GPIO25 I O 2V8 General Purpose Input output Z Multiplex with INT1 Warning Both pin 3 and pin 4 are used by GPIO...

Страница 24: ...S232 RS232 Data Carrier Detect 2 CTXD CT103 I STANDARD RS232 RS232 Transmit serial data 3 BOOT I CMOS Boot This signal must not be connected Its use is strictly reserved to Wavecom or competent retail...

Страница 25: ...NDARD RS232 RS232 Ring Indicator 14 RESET I O Schmitt Supreme Plug Play reset Active low 15 CSPK2N O Analog Speaker negative line 3 2 1 4 IES Connector The IES connector is a 50 pins board to board co...

Страница 26: ...Supreme User Guide General Presentation confidential Page 26 77 For sales and support please contact Wavecom sales FAE or your distributor Figure 9 IES connector for feature expansion Pin 2 Pin 1 Pin...

Страница 27: ...ecification for details 13 RESET C4 GSM 1V8 I O RESET Input NC or add a test point 14 AUX ADC A2 Analog I Analog to Digital Input Pull to GND 15 SPI1 CS GPIO31 C1 GSM 2V8 O Z SPI1 Chip Select NC 16 SP...

Страница 28: ...NC 34 GPIO22 C1 GSM 2V8 I O Z NC 35 CT108 2 DTR1 GPIO41 C1 GSM 2V8 I Z Main RS232 Data Terminal Ready DTR1 Pull up to VCC_2V8 with 100k 36 PCM SYNC GSM 1V8 O Pull down PCM Frame Synchro NC 37 PCM IN...

Страница 29: ...Fastrack Supreme User Guide General Presentation confidential Page 29 77 3 2 2 Power supply cable Figure 10 Power supply cable...

Страница 30: ...User Guide General Presentation confidential Page 30 77 Component Characteristics Micro Fit connector 4 pin Part number MOLEX 43025 0400 Cable Cable length 1 5 m Core tinned copper 24 x 0 2 mm Wire S...

Страница 31: ...ard ANSI C applications Custom AT command creation Custom application library creation Standalone operation Standard 850MHz 900 MHz E GSM compliant Output power class 4 2W Fully compliant with ETSI GS...

Страница 32: ...IM interface AT command set based on V 25ter and GSM 07 05 07 07 Open AT interface for embedded application Open AT Plug In Compatible SMS Text PDU Point to point MT MO Cell broadcast Data Data circui...

Страница 33: ...SM900 DCS1800 PCS1900 GSM supplement services Call forwarding Call barring Multiparty Call waiting and call hold Calling line identity Advice of charge USSD Other DC power supply Real Time Clock with...

Страница 34: ...ible IES interface customers are ready to expand the application features by plugging in the corresponding Internal Expansion Socket Module IESM of GPS I O expander etc For brief description of the in...

Страница 35: ...ector having a carrier with lock This helps ensuring the user to have proper SIM card insertion and locked before proper use of GSM network SIM card is inserted but not locked GSM network is not ready...

Страница 36: ...e SIM card holder of the FASTRACK Supreme Lock the SIM card by sliding the lever towards the SIM card Connect the antenna to the SMA connector Connect both sides of the serial and control cable 15 pin...

Страница 37: ...DCE Check the configuration of the port COM used on the DTE Example of AT commands which can be used after getting started the FASTRACK Supreme AT CGMI FASTRACK Supreme answer is WAVECOM MODEM when s...

Страница 38: ...associated with the fuse box Most of truck circuit breakers do not cut the Positive Supply line of the battery but cut the ground line of the later FASTRACK Suprem e Figure 13 Recommended power supply...

Страница 39: ...er is switched OFF the current flows through the FASTRACK Supreme and powers the electrical circuit of the truck for example dashboard Furthermore when the Starter Engine command will be used it will...

Страница 40: ...rder to save power consumption For detail please refer to Section 7 9 5 4 Echo Function Disabled If no echo is displayed when entering an AT command that means The local echo parameter of your communi...

Страница 41: ...rength 0 10 Insufficient 11 31 Sufficient 32 98 Not defined 99 No measure available Based on general observations For further information on AT commands refer to AT Commands Interface Guide 6 5 6 Chec...

Страница 42: ...mediately This mode is forbidden while in communication and during Plug Play initialization Refer to AT Commands Interface Guide 6 for further information on AT commands 5 8 Check the Band s Selection...

Страница 43: ...Play c AT WMBS Band param To switch band mode when needed d AT CREG To ascertain the registration status The format of the returned response is as follows CREG mode stat with mode unsolicited registr...

Страница 44: ...nterface Guide 6 Table 11 Main usual AT commands for the Plug Play Description AT commands FASTRACK Supreme Plug Play response Comment Check for selected band s AT WMBS WMBS Band ResetFlag OK Current...

Страница 45: ...n is already established Initiate an emergency call ATD112 Don t forget the at the end for voice call OK Communication established Communication loss NO CARRIER Hang up ATH OK Store the parameters in...

Страница 46: ...wered correctly Make sure the external power supply is connected to the FASTRACK Supreme and provides a voltage in the range of 5 5 V to 32 V Is the serial cable connected at both sides Check the seri...

Страница 47: ...Mobile Equipment error code When the verbose error report method is enabled the response of the FASTRACK Supreme in case of error is as follows Either CME ERROR error result code Or CMS ERROR error re...

Страница 48: ...the phone number in the AT command Ensure that the semicolon is entered immediately after the phone number in the AT command e g ATD Is the SIM card configured for data fax calls Configure the SIM ca...

Страница 49: ...ged 31 Normal unspecified 50 Requested facility not subscribed Check your subscription data subscription available 68 ACM equal or greater than ACMmax Credit of your pre paid SIM card expired 252 Call...

Страница 50: ...rnal Quik Wireless CPU Q2687 RS232 Interface SMA Audio Interface DC DC Power Supply BOOT RESET V BATT GROUND Micro FIT 4 pins SUB HD 15 pins VCC Microphone Microphone Speaker Speaker VCC VCC SIM card...

Страница 51: ...regulation is made with an internal DC DC converter in order to supply all the internal functions with a DC voltage Correct operation of the FASTRACK Supreme in communication mode is not guaranteed if...

Страница 52: ...tect CT109 DCD Ring Indicator CT125 RI FASTRACK Supreme DCE DTE CT103 TX CT108 2 DTR CT105 RTS CT104 RX CT106 CTS CT107 DSR CT109 DCD CT125 RI Figure 16 RS232 Serial Link signals RS232 interface has b...

Страница 53: ...GND Ground 7 4 4 Serial Port Auto shut down Feature The UART1 can be shut down when there is no activity between the DTE and the FASTRACK Supreme Plug Play This can help for improving power consumptio...

Страница 54: ...e Reset state Description Mulitplex with GPIO21 3 I O 2V8 Undefined General Purpose I O No mux GPIO25 4 I O 2V8 Z General Purpose I O INT1 Notes The power supply cable may need to be modified due to t...

Страница 55: ...either by the external RESET signal or by an internal signal coming from a RESET generator This automatic reset is activated at Power up The FASTRACK Supreme remains in RESET mode as long as the RESE...

Страница 56: ...hand free application 7 8 1 Microphone Inputs The microphone inputs are differential ones in order to reject common mode noise and TDMA noise They already include the convenient biasing for an electre...

Страница 57: ...up to 1 nF see details in table Speaker gain vs Max output voltage in AT Commands Interface Guide 6 These outputs may be directly connected to a speaker The output power may be adjusted by step of 2 d...

Страница 58: ...fore being unplugged from the DC power source 7 10 FLASH LED The FASTRACK Supreme has a red LED indicator to show the status of the GSM network For detail description of the various status please refe...

Страница 59: ...sions 73 x 54 5 x 25 5 mm excluding connectors Overall Dimension 88 x 54 5 x 25 5 mm Weight 80 grams FASTRACK Supreme only 120 grams FASTRACK Supreme bridles power supply cable Volume 101 5 cm3 Housin...

Страница 60: ...Fastrack Supreme User Guide Technical Characteristics confidential Page 60 77 Figure 18 Dimensioning diagram...

Страница 61: ...e input While powering the FASTRACK Supreme take into account the input drop caused by the power cable With the delivered cable this input drop is around 700 mV at 5 5 V and 220 mV at 32V Table 17 Eff...

Страница 62: ...32V TBC TBC 5 5V TBC TBC 13 2V TBC TBC I peak GSM900 During 1TX bursts PCL5 DCS1800 During 1TX bursts PCL0 32V TBC TBC 5 5V TBC TBC 13 2V TBC TBC GPRS Class 2 I avg GSM900 Average 1TX 1RX PCL5 DCS1800...

Страница 63: ...X 3RX PCL2 Gamma 5 32V TBC TBC 5 5V 33 TBC 13 2V TBC TBC Serial port auto shut down deactivated 32V TBC TBC 5 5V 17 TBC 13 2V TBC TBC I avg in Fast Idle mode Page 9 2 Serial port auto shut down activa...

Страница 64: ...I avg in Slow Standby mode with FLASH LED deactivated 4 Serial port auto shut down activated 32V TBC TBC 1 The power consumption might vary by 5 over the whole operating temperature range 20 C to 55 C...

Страница 65: ...e 100 mVpp AC voltage Speaker output current 150 1 nF 16 mA Absolute speaker impedance 32 50 Impedance of the speaker amplifier output in differential mode 1 10 Table 20 Microphone inputs internal aud...

Страница 66: ...Both GPIO21 and GPIO25 may be interfaced with a component that comply with 3 Volts CMOS levels Table 23 Operating conditions Parameter I O type Min Typ Max Condition VIL CMOS 0 84 V VIH CMOS 1 96 V V...

Страница 67: ...e minimum to be carried out on the RESET signal when the power supply is already stabilized 2 This reset time is internally carried out by the Wireless CPU power supply supervisor only when the Wirele...

Страница 68: ...GSM850 Reference Sensitivity 104 dBm Static TUHigh DCS1800 PCS1900 Reference Sensitivity 102 dBm Static TUHigh Selectivity 200 kHz 9 dBc Selectivity 400 kHz 41 dBc Linear dynamic range 63 dB Co channe...

Страница 69: ...ensure the proper operation of the FASTRACK Supreme the temperature of the environment must be within a specific range as described in the table below Table 30 Ranges of temperature Conditions Tempera...

Страница 70: ...Cb 30 C 93 RH 96 h 40 C 93 RH 96 h minimum 30 C 93 RH 96 h 30 C 93 RH 96 h Damp heat cyclic 60068 2 30 Db Variant 1 or 2 40 C 90 to 100 RH One cycle Variant 2 55 C 90 to 100 RH Two cycles Variant 2 30...

Страница 71: ...pecification of the SIM Card used is compliant with the FASTRACK Supreme environmental specifications Any application must be qualified by the customer with the SIM Card in storage transportation and...

Страница 72: ...ments of article 3 of R TTE 1999 5 EC Directive and satisfied the following standards Domain Applicable standard Safety standard EN 60950 ed 1999 Efficient use of the radio frequency spectrum EN 301 4...

Страница 73: ...s disconnected in order to protect the internal electronic components from an overvoltage 8 5 3 Electrostatic Discharge The FASTRACK Supreme withstands ESD according to IEC 1000 4 2 requirements for a...

Страница 74: ...ed with the operation of your FASTRACK Supreme Plug Play close to inadequately protected personal medical devices such as hearing aids and pacemakers Consult the manufacturers of the medical device to...

Страница 75: ...ing parts SIM holder for example can be damaged Do not attempt to disassemble the Wireless CPU There are no user serviceable parts inside Do not expose the FASTRACK Supreme Plug Play to water rain or...

Страница 76: ...0 26 ALLGON MA112VX00 MAT Equipement Quad band antenna MCA1890 MH PB SMA m HIRSCHMANN SMA FME Antenna adaptor PROCOM Power adaptor Europe EGSTDW P2 EF9W3 24W Out 12 V 2A In 100 to 240 V 50 60 Hz 550 m...

Страница 77: ...lication notes To gain access to this support simply visit our web site at www wavecom com or click on the desire link in Page Privileged access via user login is provided to Wavecom authorized distri...

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