Troubleshooting
Upgrading and Adding New Hardware/Software 8 - 5
8
Upgrading and Adding New Hardware/Software
• Do not be tempted to make changes to your
Windows Registry
unless you are very sure of what you are
doing, otherwise you will risk severely damaging your system.
• Don’t open your computer or undertake any repair or upgrade work if you are not comfortable with what
you are doing.
• Read the
documentation
. We can assume, since you are reading this that you are looking at the com-
puter’s manual, but what about any new peripheral devices you have just purchased? Many problems are
caused by the installation of new hardware and/or software. Always refer to the documentation of any
new hardware and/or software, and pay particular attention to files entitled “
READ ME
” or “
READ ME
FIRST
”.
• When installing a new device always make sure the device is powered on, and in many cases you will need
to restart the computer. Always check that all the cables are correctly connected.
• Make sure you have installed the
drivers
for any new hardware you have installed (latest
driver
files
are
usually available to download from vendor’s websites).
• Thoroughly check any
recent changes
you made to your system as these changes may affect one or more
system components, or software programs. If possible, go back and undo the change you just made and
see if the problem still occurs.
• Don’t over complicate things. The less you have to deal with then the easier the source of the problem may
be found;
Example
- if your computer has many devices plugged into its ports, and a number of programs
running, then it will be difficult to determine the cause of a problem. Try disconnecting all of the devices
and restarting the computer with all the peripheral devices unplugged. A process of elimination (adding
and removing devices and restarting where necessary) will often find the source of a problem, although
this may be time consuming.
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