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MAINTENANCE AND TROUBLESHOOTING 35
TROUBLESHOOTING
Problems During Printer Setup
Before reading this section:
1 Make sure the printer’s power transformer is properly connected to the printer and to a
working electrical outlet , or the car cigarette lighter adapter is properly connected, or the six
rechargeable 2-2.3 Ah Nickel Cadmium (NiCd) or Nickel Metal Hydride (NiMH) batteries are properly
inserted and fully charged.
2 If you are using your printer with a personal computer, make sure that you have turned on both your
printer and computer.
3 Make sure the computer’s operating system is Windows 98 SE, ME, 2000 or XP, or MAC OS 10.3 or
later.
Problem Possible Cause Corrective Action
Your printer does not turn on. • Refer to the “Problems When
Powering On the Printer”
paragraph on the following
pages.
You insert the “Installation”
CD-ROM into your computer CD
drive and the installation
program does not start
automatically. • An operating system
incompatible with the CD-
ROM software may be
running on the personal
computer. 1 Make sure the personal
computer is running
Windows 98 SE, ME, 2000 or
XP, or MAC OS 10.3 or later.
• The auto-run feature is
disabled.
• Your personal computer
cannot find setup.exe on the
CD-ROM.
1 Remove and replace the
“Installation” CD-ROM in the
CD drive with the written
label upwards.
2 Select Start > Run and then
click Browse .
3 Find the CD-ROM drive
identifier and click
Open .
4 Select Setup and click Open .
The file setup.exe is displayed
in the dialogue box.
5 Click OK and then follow the
instructions displayed
Your printer’s name is not
available when you select
File >
Print from an application. The
printer is not shown in the
Printer folder on the Control
Panel.
• The printer driver was not
installed correctly 1 Close all applications
currently open.
2 Reinstall the printer software
as instructed by the Setup
Diagram or as indicated in
the step above.
When connecting the printer to
the computer with the USB
cable, the Plug and Play wizard
did not terminate. • The computer did not find
the printer driver. 1 Remove the “Installation”
CD-ROM from the drive and
re-boot the computer.
2 Place the “Installation” CD-
ROM in the drive with the
written label facing upwards.
3 Reinstall the printer software
as instructed in the Setup
Diagram or as indicated in
the step above.