Troubleshooting procedures
Ver.1.0 Mar. 2004
4-4
Service Manual
Y103290-2
IV
T
roubles
hoot
ing
3.3
Unable to transmit data through Scan to E-Mail/Internet FAX.
✽
Depending on the model of the Internet Fax machine on the receiving end, a file
transmitted through binary division may not be properly received by the receiving
machine. Check with the receiving end before actually sending the Internet Fax.
Check
Possible Cause
Action
Remark
1
The message
“Server Connect
error” appears.
The SMTP server is not in
service.
Check with the network
administrator.
IP address of the SMTP
server is wrong.
Check with the network
administrator and enter the
correct IP address.
See “Settings and
Operations for
Scan Functions”
in Operator’s Man-
ual.
Port number is wrong.
Check with the network
administrator and enter the
correct port number.
A timeout condition occurs.
Set a longer value for “SMTP
Connection Timeout.” The
timeout value depends on the
network’s traffic conditions
and load on the FTP server.
The network is disconnected
during file transfer.
Send Ping from PC to the con-
troller and SMTP server to
check to see if both parties are
connected to the network or
not.
2
The message
“E-mail Size
Over” appears.
The size of the scan data
exceeds the upper limit value
set for Maximum E-Mail Size.
Decrease resolution to make
small the data size or change
the setting for Scanned File
Separation and Binary Divi-
sion as necessary so that the
scan data does not exceed the
Maximum E-Mail Size.
✽
See “Settings and
Operations for
Scan Functions
Scan to E-mail” in
Operator’s Man-
ual.