Ver.1.0 Mar. 2004
Troubleshooting procedures
Y103290-2
Service Manual
4-3
IV
T
roubles
hoot
ing
3.2
Unable to transmit data through Scan to FTP.
Check
Possible Cause
Action
Remark
1
The message “Failed to
connect to the destina-
tion” appears.
The FTP server is not in
service.
Check with the network
administrator.
IP address of the FTP
server is wrong.
Check with the network
administrator and enter
the correct IP address.
See “Settings and
Operations for Scan
Functions” in Opera-
tor’s Manual.
Proxy setting is wrong.
Check with the network
administrator and make
the correct proxy setting.
Port number is wrong.
Check with the network
administrator and enter
the correct port number.
A directory not existing
in the FTP server is
specified.
Check with the network
administrator and enter
the correct directory.
Failed to log on to the
FTP server because of
the wrong user
account.
Check with the network
administrator and enter
the correct user name
and password.
A timeout condition
occurs.
Set a longer value for
“FTP Connection Time-
out.” The timeout value
depends on the net-
work’s traffic conditions
and load on the FTP
server.
2
The message “Server
Connect error”
appears.
The network is discon-
nected during file trans-
fer.
Send Ping from PC to the
controller and FTP server
to check to see if both
parties are connected to
the network or not.
The FTP server hard
disk becomes full dur-
ing file transfer.
Check with the network
administrator.
The FTP server stops
during file transfer.
Check with the network
administrator.
✻