Troubleshooting procedures
Ver.1.0 Mar. 2004
4-2
Service Manual
Y103290-2
IV
T
roubles
hoot
ing
Check
Possible Cause
Action
Remark
2
Is the response of
Ping sent from the PC
to the machine?
Yes
The print destination
port setting is wrong.
Set the correct
port.
See “For Network
Connection” in Instal-
lation Guide.
PC operates errati-
cally temporarily.
Restart the PC.
Printer driver incor-
rectly installed
Uninstall the printer
driver through the
proper steps and then
reinstall it properly.
See “Uninstalling the
Driver” in Operator’s
Manual.
No
Controller board (MFP
Control Board) oper-
ates erratically tempo-
rarily.
Restart the controller
board.
Turn OFF and ON the
machine main switch.
Network cable is dis-
connected or a relay
device is faulty.
Reconnect the cable
and restart or change
the faulty relay device.
Check with the con-
troller network LED.
IP address and/or
subnet mask incor-
rectly set.
Set the correct IP
address and subnet
mask.
See “TCP/IP Setting”
in Installation Guide.