Ver.1.0 Mar. 2004
Checking the system configuration
Y103290-2
Service Manual
4-1
IV
T
roubles
hoot
ing
IV Troubleshooting
1.
Checking the system configuration
• When a malfunction occurs, let the printer print a Configuration Page to check for system
configuration.
1. Press the Utility key.
2. Touch “Print Set”.
3. Touch the “Report Types” key.
4. Touch “Configuration” and press the Start button.
2.
Status codes
3.
Troubleshooting procedures
3.1
Unable to print over the network.
Code
Description
Action
C-12DO
Faulty controller hardware Change the controller board (MFP Control Board).
C-1800
Controller start failure
Change the controller board (MFP Control Board) if the
problem occurs again when the Power Switch of the
machine is turned OFF and ON.
Check
Possible Cause
Action
Remark
1
Is the print job dis-
played on the
machine control
panel?
Yes
An error on machine
side (paper running
out, toner running out,
etc.)
Correct the error.
See “Operator’s Man-
ual, Administrators” of
the machine.
Waiting its turn
Check the machine
control panel for jobs
in print queue.
Priority may be
changed as neces-
sary.
See “Operator’s Man-
ual, Basic” of the
machine.
The job is locked.
Enter the password to
unlock the job.
See “Job Manage-
ment” in Operator’s
Manual.
The correct division ID
has not been entered.
Enter the correct divi-
sion ID in the printer
driver and try re-trans-
mitting the job again.
(access code)
No
Data is yet to be
received.
Go to item 2.