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12. SERVICE MODE
Field Service Ver. 2.0 Jul. 2009
522
ADJUSTMENT
/ SETTING
12.7.10
Troubleshooting for CS Remote Care
If communication is not done properly, check the condition by following the procedures
shown below.
1.
Shift the screen in the order of [Service Mode]
o
[CS Remote Care]
o
[Detail Setting].
At this time, in the cases of initial transmitting / administrator transmitting / maintenance
start transmitting / maintenance finish transmitting, the communication result will be
displayed at the top of the screen.
* For the communication result, the following message will be displayed based on its suc-
cess or failure.
12.7.11
CS Remote Care Operation under Enhanced Security Mode
CS Remote Care can be used even when “ON” is selected in [Administrator Settings]
o
[Security Settings]
o
[Enhanced Security Mode].
However, to keep the enhanced security level, the following restrictions are accompanied.
• Only SSL communication is available.
• Error occurs if the Center tries to send the following commands.
- Firmware update command
- Command of reading and updating account track information
- Machine settings update command
- Command of reading and updating Internet ISW setting information
Display of
communication result
Cause
Solution
Communicating
Communication trouble
with the center
Although the machine tries to communi-
cate with the center, there is any trouble
and the communication completes
unsuccessfully.
• See the list of error message
and confirm the corresponding
point.
See P.515
Complete successfully
Modem trouble
Although the machine tries to communi-
cate with the center, there is any trouble
in the modem.
• Check if the power of modem
in ON.
• Check if there is any problem in
connection between the
modem and the main body.
Busy line
Although the machine tries to communi-
cate with the center, the line to the cen-
ter is busy.
• Communicate with the center
again.
No response
Although the machine tries to communi-
cate with the center, there is no
response from the center.
• Communicate with the center
again.
• Check the communication
environment of the center side.
Service Manual Y110571-1
Содержание d-color MF651
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