OLIMEX© 2015
ARM-USB-OCD user's manual
5.3 Product support
For product support, hardware information and error reports mail to:
. Note
that we are primarily a hardware company and our software support is limited.
Please consider reading the paragraph below about the warranty of Olimex products.
Warranty and returns:
Our boards have lifetime warranty against manufacturing defects and
components.
During development work it is not unlikely that you can burn your programmer
or development board. This is normal, we also do development work and we have
damaged A LOT of programmers and boards during our daily job so we know how it
works. If our board/programmer has worked fine then stopped, please check if
you didn't apply over voltage by mistake, or shorted something in your target
board where the programmer was connected etc. Sometimes boards might get
damaged by ESD shock voltage or if you spill coffee on them during your work
when they are powered.
Please note that warranty do not cover problems caused by improper use,
shorts, over-voltages, ESD shock etc.
If the board has warranty label it should be not broken. Broken labels void
the warranty, same applies for boards modified by the customer, for instance
soldering additional components or removing components – such boards will be
not be a subject of our warranty.
If you are positive that the problem is due to manufacturing defect or
component you can return the board back to us for inspection.
When we receive the board we will check and if the problem is caused due to
our fault and we will repair/replace the faulty hardware free of charge,
otherwise we can quote price of the repair.
Note that all shipping back and forth have to be covered by the customer.
Before you ship anything back you need to ask for RMA. When you ship back
please attach to it your shipping address, phone, e-mail, RMA# and brief
description of the problem. All boards should be sent back in antistatic
package and well packed to prevent damages during the transport.
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