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11
T
ROUBLESHOOTING
Incorrect operations are often mistaken for malfunction. If you think that there is something wrong with a
component, see the troubleshooting scheme below. If the problem persists even after troubleshooting as
described below, please ask for Okolab support
Symptom
Probable cause
Remedy
Device off
Supply cable disconnected
Properly connect the cable
Supply cable damaged
Substitute the cable
No temperature displayed or
“nan"
Thermocouple cable disconnected
Properly connect the cable
Thermocouple cable damaged
Contact Okolab to receive assistance
Water Bath cable disconnected
Properly connect the cable
Water Bath cable damaged
Contact Okolab to receive assistance
Chamber Base and Lid
are cold
Wrong set point value
Change the set point
Thermostat not communicating
Properly connect the 3Pole/RS232 cable
(Thermostat/T-Unit)
Sensor out of the reference well in
“Sample Control Mode”
Sensor out of the reference well in “Sample
Feedback
Mode”
No water circulating
Tube clamps closed: open them.
Lauda Closing Plug is mounted: open the pump
connection removing it.
For Basic version. The setting knob is turned
clockwise: turn it anticlockwise. Check the
Water-Bath manual
Narrowing, throttling, kinking of tubing,
and formation of air bubbles
Check all connections. Properly place and fix
tubings
No temperature read
The T-Unit is off
Switch the T-Unit on
The precision fine wire thermocouple is
disconnected
Control thermocouple connections
The precision fine wire thermocouple is
damaged
Contact Okolab to receive assistance
Alarm triggers
Sample temperature (in sample feedback
mode) or Water Bath temperature (in
chamber feedbacjìk mode) is far to the set
point
Check all connections, make sure that the
thermocouple is correctly positioned in the
reference well and that the incubating chamber is
closed
(if working in “Sample feedback
Mode)
Chamber Windows
Condensation
Direct cold air on the chamber
Avoid direct cold air on the chamber
Condensation after chamber opening
Wait some minutes and it will disappear
I check the previous
troubleshooting but I cannot
solve the problem
Contact Okolab to receive assistance
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