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5.
Troubleshooting
This chapter explains how to solve problems that occur while using the conveyor.
Reference
z
For more information about the problems that occurred with the printer, see “Troubleshooting and Daily Maintenance” provided
with the printer.
Symptom
Cause
Troubleshooting
Conveyor does not work.
The conveyor is not
turned on.
Check that the power plug is inserted into the power
outlet.
Check that the status indicator is turned on.
Too many envelopes or
heavy objects are placed
on the belts.
Remove them from the belts.
Foreign objects are
jammed between the
belts and the unit.
Remove the foreign objects.
When removing foreign objects is difficult, contact the
designated customer service center.
Conveyor does not stop.
There is something
covering the paper
sensor area.
Remove the object covering the paper sensor area.
Paper sensor is dirty.
Clean the paper sensor area.
Conveyor emits strange
noises and bad smells.
Immediately switch off the power supply, pull the power plug out of the power
outlet, and contact the designated customer service center.
Printer detects that stuck
envelopes are full, and
stops printing.
Excessive envelopes
have accumulated on the
conveyor.
Remove the stuck envelopes on the conveyor.
Envelopes that tends to
be curled are used.
Use the conveyor keeping it a little away from the
printer.
If you cannot resolve the problems by using these troubleshooting methods, contact the designated
customer service center.
