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7. Troubleshooting
Google Cloud Print Problems
• The machine cannot be registered in Google Cloud Print.
• Unable to print.
• Even after the machine was deleted from Google Cloud Print, the registration
information remains on the management screen.
• Even after the machine was deleted from Google Cloud Print, the registration
information remains in the machine.
• An error code is displayed on the panel
If an error occurs, the error code (8-digit alphanumeric value) is displayed on the
operator panel of the machine. Check the first three characters, or last two digits
of the error code, and then follow the procedure of the error code list.
• Error code list
An "x" in the error code list means any alphanumeric characters.
Point to check
Solution
Reference
Is the machine connected to a
network?
Register again from the beginning.
Point to check
Solution
Reference
Is the machine registered in Google
Cloud Print correctly?
Register the machine in Google
Cloud Print correctly.
Checking Google Cloud Print
Registrations
Is there any error in the connection
status of the machine?
Open the Web page of this machine,
and check the connection by
following the procedure below.
Select [Admin Setup] > [View
Information] > [Network] > [Google
Cloud Print], and then check [XMPP
Status] and [HTTP Status]. If
[Error(error code)] is displayed, refer
to "Error code is displayed" in this
topic.
-
Do you use a corporate internal
network?
Check that the XMPP(5222) port is
opened.
For detail on the network, contact
your network administrator.
-
Point to check
Solution
Reference
Did you delete the registration
information with the machine
connected to a network?
Delete the machine on the
management screen of Google Cloud
Print.
Checking That Deletion is
Complete
Point to check
Solution
Reference
Did you delete the machine on the
management screen of Google Cloud
Print?
Delete the registration information
from the operator panel of the
machine.
Checking That Deletion is
Complete
Error code
Solution
Reference
00000000
The machine is operating normally.
-
10axxx13
A connection error with the HTTP
server (server authentication error).
Access the Web page (http://(IP
address of this machine) of the
machine, and then check the
imported CA license. Alternatively,
update the firmware.
About Importing the CA
Licenses of the Proxy Server
10bxxx13
10cxxx13
10axxx16
A connection error with the proxy
server (server authentication error).
Access the Web page (http://(IP
address of this machine) of the
machine, and then check the
imported CA license. Alternatively,
update the firmware.
About Importing the CA
Licenses of the Proxy Server
10bxxx16
10cxxx16
103xxx83
A connection error with the XMPP
server (server authentication error).
Access the Web page (http://(IP
address of this machine) of the
machine, and then check the
imported CA license. Alternatively,
update the firmware.
About Importing the CA
Licenses of the Proxy Server
10bxxx83
103xxx86
A connection error with the proxy
server (server authentication error).
Access the Web page (http://(IP
address of this machine) of the
machine, and then check the
imported CA license. Alternatively,
update the firmware.
About Importing the CA
Licenses of the Proxy Server
10bxxx86
xxxxxx11
An error with the DNS server has
occurred.
Check the DNS server setting of the
machine.
Содержание MC573
Страница 1: ...MC573 ES5473 MFP Advanced Manual...
Страница 18: ...18 1 Basic Operations 7 Select a volume level...
Страница 31: ...2 Copy Useful Functions For a Better Finish Color Settings Advanced Copy Settings...
Страница 141: ...141 4 Print 5 Press Color Menu 6 Press Adjust Registration 7 Press Yes...
Страница 144: ...144 4 Print Color Correct Utility Color Swatch Utility PS Gamma Adjuster Utility Adjusting Color with Software...
Страница 489: ...489 11 Utility Software Storage Manager plug in Create or edit a file to download to a device...
Страница 507: ...46532802EE Rev2...