1.3 Common LDAP Error Messages
The following are the most typical LDAP error messages along with suggestions for resolving them.
Messages
LDAP Unavailable - Server is unavailable.
LDAP Server Down - Cannot contact the LDAP server.
Resolution Double-check the "IP or Host name" field.
Message
LDAP Operation Error - Operations error occurred.
Resolution Double-check your search base.
Message
LDAP Invalid Credentials - Invalid username or password.
Resolution There is no such user or the password is invalid. Double-check the user name and password
settings. Make sure the CapsLock on your keyboard is turned off.
Message
LDAP Protocol Error - Protocol error occurred.
Resolution Specify a protocol version of 2 on the LDAP Advanced tab.
Message
LDAP Authentication Unknown - Unknown authentication error occurred.
Resolution This means the server does not know the NTLM authentication. Go to LDAP Advanced tab and
change the Authentication to something else.
Messages
LDAP Timeout - Search was aborted because the limit of the client-side timeout
parameter was exceeded.
LDAP Time Limit Exceeded - Time limit, set by the server-side time limit parameter, was exceeded.
Resolution These errors indicate a timeout. It means the server could not retrieve the requested information
within a certain amount of time.
1.4 Changing the Admin Password
The Administration Console is password protected. Once you have launched the Administration Console, You will be asked
to type in your password. This is necessary to protect the program's configuration from unauthorized access. Each time you
start the console you have to use the default password “
sendme
”. Later
this password
can be changed by the end-user.
Caution:
Once the password is changed it is not possible to reset it.
To change the password:
1. Choose
Database
|
Change Admin Password
from the main menu.
2. You will be prompted to type in the new password. You have to do it twice, to minimize the risk of mistyping it.
3. Click
Change
to accept it. You can click
Cancel
if you change your mind.
A message will pop up confirming that the password has been changed.
User Management
If you have chosen to use a local directory, you will need to
add users
. Additional instructions for this are located in
The Advanced Technical Users Guide.
SendMe has a User Management panel for you if you have chosen to use a local directory to manage your users rather than
an LDAP directory. The following user management functions are available to you:
Add User
Delete User
Duplicate User