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When a message related to paper appears
Troubleshooting
1
2
Index
Maintenance
z
When a message related to paper appears
When paper type/size set in the printer tray differs from the printer driver specification, message such
as "Replace paper" and "Paper size error has occurred" will appear, and the <ATTENTION> lamp will
blink.
Messages related to paper and error codes, cause of errors and their resolutions, and status of the
<ATTENTION> lamp is described below.
Besides, when "Please see HELP for details" is shown in the message, pressing the [HELP] button in the
operation panel will show the solution procedure, and you can easily solve the process according to the
guidance. Refer to “Operating the Help screen”(P.13) for details.
Memo
z
Meanings of the symbols used in the error messages are as follows.
– [TRAY]: Tray 1, Tray 2 to Tray 5 (Displayed when the option of additional tray units is mounted.), either of the MP trays will
be displayed.
– [MEDIA_SIZE]: Paper size is displayed.
– [MEDIA_TYPE]: Paper type is displayed.
Category
Message displayed on the
liquid crystal panel
Error
code
<ATTENTION>
lamp
Causes and Troubleshooting
Load paper Please change [TRAY] paper
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
If printing fails, cancel and re-adjust
tray settings
Pressing OK will print using current
paper tray settings
Please see HELP for details
461
462
463
464
465
Blinking The size of the paper in the tray, or
the paper size and the paper type,
are different from the printer driver
specifications.
Set the paper having size or type
shown in the message.
Printing will start if the paper size is
matching.
Please change [TRAY] paper
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
Please see HELP for details
661
662
663
664
665
Blinking The type of paper in the tray is
different from the specifications of the
printer driver.
Set the paper having size or type
shown in the message.
Change [MEDIA_SIZE], [MEDIA_TYPE]
in MPTray
Ensure [MEDIA_SIZE], [MEDIA_TYPE]
is installed, press OK button
Please see HELP for details
660
460
Blinking The type of paper in the MP tray
is different from the print driver
specifications.
Set the paper having size or type
shown in the message.
Empty [Tray] Empty
Set [MEDIA_SIZE]
Please see HELP for details
491
492
493
494
495
Blinking Tray shown in the message is empty.
Set the paper having size or type
shown in the message.
MPTray Empty
Set [MEDIA_SIZE]
Please see HELP for details
490 Blinking The MP tray is empty.
Set the paper having size or type
shown in the message.