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© SAMSUNG Electronics Co., Ltd.

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TROUBLESHOOTING

WIP-5000M Troubleshooting

Some of the problems that could arise when using the telephone are described below
together with the actions to undertake for their resolution.

In case of problems, before contacting an authorised service centre, read the
information below.

The LCD does not light up.

Low battery. Recharge the battery and turn on the phone again.

The bell does not ring or the ring sound is too low.

- Verify that the phone is not set in vibration mode.
- Adjust the volume at [MENU] [Volume/Ring] [Ring Volume].

The lamp on the charger flashes yellow.

- Take the battery out from the charger and put the battery in again.
- If the yellow light continues to flash, clean the charging phones of the charger.
- If the yellow light continues to flash despite the above measures, contact the

Samsung Electronics service center.

The battery is not dead but the phone does not turn on.

- Take the battery out and put it in again, and turn the phone on.
- Take the battery out, clean the charging phones of the battery. Then put the

battery back in, and turn the phone on.

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Содержание WIP-5000M

Страница 1: ...Quick Installation Guide...

Страница 2: ...ont Panel 6 INSTALLATION 8 OfficeServ SOHO Connection ISDN Type 8 OfficeServ SOHO Connection PSTN Type 10 Easy Installation of OfficeServ SOHO 11 Easy Install 12 Connecting OfficeServ SOHO with Deskto...

Страница 3: ...ring from OfficeServ SOHO 23 Answer a call addressed to another station Call Pick Up 24 FEATURES 25 Function Used during Calls 25 VoIP 27 SMS 28 AA Auto Attendant 28 Convenient features 29 Web Managem...

Страница 4: ...e Specifications 39 Phone Layout 40 Menu Structure 42 INSTALLATION 45 To Turn the Power On 45 Easy Registration 45 To Turn the Power Off 47 Icons 47 MAKING CALLS 48 Calling Method 48 Making Intercom C...

Страница 5: ...IV SAMSUNG Electronics Co Ltd This page is intentionally left blank...

Страница 6: ...For Basic Telephone Installation Quick Reference...

Страница 7: ...so as to access the various functions and services The installation wizard enables users to easily set the data and telephone network mode as well as to register the Wireless WIP 5000M phones This pro...

Страница 8: ...On Do Not Disturb Phone Block Password Internal Calls Call Pick Up System Telephone Services Auto Attendant with selection of the call destination Music for calls on hold Time variable management for...

Страница 9: ...port for connecting with a PC or local PDA 1 integrated WLAN with Access Point IEEE 802 11 b g compatible IEEE 802 11 b Software Specifications OS Embedded Linux VoIP SIP Protocols TCP IP ICMP VPN Pa...

Страница 10: ...and quantity may be different according to the country WIP 5000M For further information on the WIP 5000M provided with OfficeServ SOHO refer to the WIP 5000M Section WIP 5000M Mobile phone Charger Ba...

Страница 11: ...tion LCD Screen Display the status phone number menu and various massages M1 M4 Memory Button Frequently used numbers are saved as Memory buttons Dial Button Button used for entering numbers and chara...

Страница 12: ...nd Button Used when terminating a call during a call Used to exit the menu mode Direction Button OK Button Direction button Used when editing characters numbers or moving a menu item OK button Used wh...

Страница 13: ...SUNG Electronics Co Ltd INSTALLATION OfficeServ SOHO Connection ISDN Type Before proceeding with the installation of the OfficeServ SOHO please read carefully the instructions below LAN PC ISDN FAX or...

Страница 14: ...ing Device or Single line Telephone to the port of the OfficeServ SOHO by using a phone cable RJ 11 4 PC Connection Connect the LAN port of the PC to the LAN port of the OfficeServ SOHO by using a LAN...

Страница 15: ...e before installation 1 Handset Connection Connect the handset to the connection port on the left side of the OfficeServ SOHO 2 Single Line Telephone Connection Connect the facsimile Answering Device...

Страница 16: ...of the OfficeServ SOHO blink in turns Within a short time the loading screen and the EasyInstall screen will appear in sequence on the LCD of the OfficeServ SOHO The use of the buttons for menu setti...

Страница 17: ...LAN cable to the OfficeServ SOHO and press OK to start the installation Time Setup PSTN Only Enter the current date and time and press OK Network Mode Use the or button to select your Internet servic...

Страница 18: ...e ID or password Static Select this item if you are a Static IP user Enter the address provided by ISP and press OK IP Enter IP address SN Enter Subnet Mask GW Enter Gateway address DNS Enter DNS Doma...

Страница 19: ...ion Enter your main telephone number e g 0292189777 and select the destination of the incoming calls then press OK P MP MSN Select this item if you have a point to multipoint ISDN subscription Enter t...

Страница 20: ...called To continue select Go to WLAN settings and press OK Register WIP 5000M Enter a WEP key Entering a WEP key Wireless Equivalence Privacy is optional To skip this entry press the OK button Turn o...

Страница 21: ...AN card manufacturer It is recommended that you configure the WLAN using such software For information on how to set up a WLAN refer to the user guide of the software You can also set up a WLAN by usi...

Страница 22: ...ficeServ SOHO refer to the procedure described in the NOTE below Select Allow Access to the Selected Wireless Network Regardless of Security and click the Connect button Verifying the SSID From the Of...

Страница 23: ...ect Obtain an IP address automatically and Obtain DNS server address automatically Click OK to terminate the setting For Windows XP 1 Press Start and select Control Panel 2 Double click Network Connec...

Страница 24: ...and enter the phone number Using the Speaker phone To make a call without lifting the handset press the Speaker button and enter the telephone number Listen to the voice and speak to the microphone Pr...

Страница 25: ...This section describes how to make an internal call Calling from OfficeServ SOHO to WIP 5000M PSTN Only 1 Enter the number of the desired recipient 2 Press the Send button 3 Lift the handset Press th...

Страница 26: ...v SOHO 1 Press the Internal Call button while the phone is in standby mode 2 Select a mobile phone from the Station Status Display Screen 3 Press the OK button to dial the selected station In case an...

Страница 27: ...r describes how to make an external call from the OfficeServ SOHO Calling from OfficeServ SOHO 1 Lift the handset Press the Speaker button to call through the speakerphone 2 When the Please dial messa...

Страница 28: ...without lifting the handset press the Speaker button or Send button You can hear the caller s voice or the other party s voice through the speaker and speak through the microphone Press the Speaker bu...

Страница 29: ...ming calls addressed to another station 1 When another station rings press the Internal Call button of your phone 2 Select the flashing station number or PICKUP button from the screen and press the OK...

Страница 30: ...ceServ SOHO User Guide Call Holding or Call Transfer The R key provides a simple method to put a call on hold or to transfer a call 1 Press the R button during a call to put the call on hold The calle...

Страница 31: ...r PSTN or VoIP Call Only 5 When you answer a call using the handset you can just replace it to transfer the call Replace the handset while the transfer tone is ringing to transfer the call uncondition...

Страница 32: ...r URL and Domain Realm for VoIP Service System restarts 3 Account Registration Register the VoIP account Number from VoIP Service Provider While VoIP call While VoIP call when the registered number is...

Страница 33: ...iceServ SOHO User Guide Please be aware that the SMS facility provided by this product may not be supported by your local network provider Please check with your supplier 1 Receiving Messages Menu SMS...

Страница 34: ...all number To access these services press MENU and select Services Services Do Not Disturb DND You can set the base station in such a way that it does not ring in the event of an incoming call Confere...

Страница 35: ...td Web Management It is possible to management on web page To access the OfficeServ SOHO enter the OfficeServ SOHO IP address at the Internet Explorer Default IP Address of OfficeServ SOHO is 192 168...

Страница 36: ...entering the item number Main Screen The default background screen of the main screen is shown below The background screen can be changed by pressing the MENU button and selecting Phone Setup My Phon...

Страница 37: ...S Settings Configuration of the SMS service Service Centre notification Display Find Number Search an item in the phonebook per number name position etc Outgoing calls Lists the outgoing calls and all...

Страница 38: ...s Activate the services provided by Service Provider User can make his her own service phone number list For example customer service center technical support center My Phone Customization of the sett...

Страница 39: ...he CID option at Menu Phone Setup Global Setup Feature On Off CID Detection Check that the CID service has been requested to the telephone company Caller requested the telephone company not to disclos...

Страница 40: ...the OfficeServ SOHO in a sequence Verify that a software for ADSL connection is installed on the PC Remove the connection software using Add remove programs from the Control Panel and setup again the...

Страница 41: ...of Mobile phones that can be registered 8 Number of wireless devices that can be registered Recommended 6 Temperature C Operating Temperature 0 45 C Storage Temperature 25 70 C Humidity 0 90 Power Su...

Страница 42: ...Mobile Station Installation Quick Reference...

Страница 43: ...s data packets Data terminals such as PDA and laptop PC that support wireless connection can be used along with the WIP 5000M Main features and services Basic Telephone Services SMS Alphanumeric gener...

Страница 44: ...diate conversation Call waiting for busy or no answer destination Camp On Call Park plug change Call duration display or call charge Time and date synchronization Software Specifications OS POSIX base...

Страница 45: ...enu bar upward Main Menu Used when moving the menu bar downward Volume Ring Used when moving the menu bar to the right direction Directory Navigation Buttons Used when moving the menu bar to the left...

Страница 46: ...ing characters KeyLock mode Buttons Used when applying the automatic key lock Microphone Microphone Etiquette mode Button Used when applying the etiquette mode Send Button Used when calling or receivi...

Страница 47: ...Calls 4 Missed Calls 5 New Entry 1 PhoneBook 6 Delete List PSTN Type Model SIT200EM ISDN Type Model SIT200EI 1 Alarm 1 Alarm 2 Scheduler 2 Scheduler 3 Calculator 3 Call Charge 4 World Time 4 Calculato...

Страница 48: ...round 3 Display Time 3 Password 1 English 4 Language 2 Italiano 1 8 sec 2 20 sec 1 Light Time 3 Always Off 5 Back Light 2 Light on off PSTN Type Model SIT200EM ISDN Type Model SIT200EI 1 Disable 2 Alw...

Страница 49: ...44 SAMSUNG Electronics Co Ltd Menu Submenu 7 LCD Contrast 8 station number 9 Reset 0 Version Info 6 PhoneSettings Phone Lock 1 Search Base 1 Enable 2 WEP key 2 Disable 7 System 3 Register Newly...

Страница 50: ...ter WIP 5000M 1 Press and hold the button and turn on the power of the phone 2 Enter the SSID press and hold the button to enter the code digits instead of characters and press the OK button SSID Ente...

Страница 51: ...ve it blank and press OK 6 The telephone has been successfully registered 7 The screen shown on the bottom appears if the registration was not successful Enter the SSID again press and hold the button...

Страница 52: ...tensity weak signal strong signal This turns on when the service is not available Blinks when trying to make a call and turns on when a call is connected The status that indicates an alarm is set When...

Страница 53: ...call However only the basic function will be introduced in this guide Making Intercom Calls Calling from WIP 5000M to the OfficeServ SOHO or to Another WIP 5000M 1 Select the number of the recipient...

Страница 54: ...NG Electronics Co Ltd 49 Making External Calls Calling from WIP 5000M 1 Enter an external phone number 2 Press the Send button to hear a connecting tone 3 Start your conversation when the recipient an...

Страница 55: ...ge is displayed on the LCD 2 Press the Send button to answer the call 3 Press the End button to disconnect the call Answer a call addressed to another station Call Pick Up This function is used to ans...

Страница 56: ...too low Verify that the phone is not set in vibration mode Adjust the volume at MENU Volume Ring Ring Volume The lamp on the charger flashes yellow Take the battery out from the charger and put the b...

Страница 57: ...Electronics service centre Phone registration failure Check if the power of the system or AP is on and register the phone again Move to a serviceable area of the system or AP and register the phone a...

Страница 58: ...0 45 C Storage Temperature 25 70 C Operating Humidity 0 90 Dimensions mm 43 width x 126 length x 19 thickness Weight 95 g Battery Charge Time 2 Hour 3 7 V Li Ion 1000 mA Battery Duration Call duration...

Страница 59: ...54 SAMSUNG Electronics Co Ltd This page is intentionally left blank...

Страница 60: ...s Speaker Button to answer the call with hands free 2 Conversation 3 Press Speaker Button to terminate the call Change the Ring tone 1 Press Menu 2 Press the dial button 4 1 in sequence 3 Select the c...

Страница 61: ...2 Press OK 3 Select the SMS 4 Press OK 5 Check the SMS message 6 Press C to return the SMS list menu 1 Press Menu 2 Press dial button 1 1 in sequence 3 Select the SMS message 4 Press OK 5 Check the S...

Страница 62: ...ess End to finish the conversation Changing the Ring Type Ring Tone 1 Press Menu 2 Press dial button 5 1 in sequence 3 Select the Ring type Ring Vibrate Vibrate Ring 4 Press OK 5 Press the dial button...

Страница 63: ...e the cursor to _ _ 6 Enter the number or select the number for speed dial 7 Press OK Calling using the phonebook 2x 1 Press Menu 2 Press OK 3 Select the Local Global Phonebook 4 Press OK twice 5 Ente...

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