OTS_EN | www.ochsner.com 47
Rectifying faults
OTS
code
Alarm message
Possible trouble-
shooting
Responsi-
bility
[#72.3]
Relative humidity
heating circuit 3
Contact service
partner
Service
partner
[#72.4]
Relative humidity
heating circuit 4
Contact service
partner
Service
partner
[#74]
Outside the enve-
lope
Contact service
partner
Service
partner
[#75]
Economiser pres-
sure
Contact service
partner
Service
partner
[#76]
Economiser tem-
perature
Contact service
partner
Service
partner
[#77]
Refrigerant temper-
ature, condenser
outlet
Contact service
partner
Service
partner
[#78]
Minimum heat re-
covery temperature
Contact service
partner
Service
partner
[#79]
Matrix fault (HW-
IO)
Contact service
partner
Service
partner
[#81]
Auxiliary heater
stage 1 – not OK
Check circuit
breaker, check flow
temperature sensor
System
partner
[#82]
Auxiliary heater
stage 2 – not OK
Check circuit
breaker, check flow
temperature sensor
System
partner
[#90]
Minimum super-
heating, expansion
valve
Contact service
partner
Service
partner
[#90.1]
Minimum super-
heating, expansion
valve 2
Contact service
partner
Service
partner
[#90.2]
Minimum su-
perheating,
economiser
Contact service
partner
Service
partner
[#90.3]
Minimum super-
heating, heat
recovery
Contact service
partner
Service
partner
[#90.4]
Minimum hot gas
superheating un-
dershot
Contact service
partner
Service
partner
[#90.5]
Minimum suction
gas superheating
undershot
Contact service
partner
Service
partner
[#91]
Minimum flow rate,
heat sink system
Water pressure
too low, circulation
pump faulty, valve
closed/air in system,
check hydraulics,
check selected
pump speeds, filter
(strainer) clogged
System
partner
[#91.1]
Minimum flow rate,
heat recovery
Contact service
partner
Service
partner
[#91.2]
Heat sink system
flow rate
Contact service
partner
Service
partner
[#100.1]
Communication,
heat pump 1
Contact service
partner
Service
partner
[#100.2]
Communication,
heat pump 2
Contact service
partner
Service
partner
[#100.3]
Communication,
heat pump 3
Contact service
partner
Service
partner
[#100.4]
Communication,
heat pump 4
Contact service
partner
Service
partner
[#101]
Maximum pressure
ratio (envelope)
Contact service
partner
Service
partner
OTS
code
Alarm message
Possible trouble-
shooting
Responsi-
bility
[#102]
Minimum pressure
ratio (envelope)
Contact service
partner
Service
partner
[#104.1]
Outdoor unit 1
Contact service
partner
Service
partner
[#104.2] Outdoor unit 2
Contact service
partner
Service
partner
[#110.1]
[#110.2]
Pool
Contact service
partner
Service
partner
[#111]
External heat gen-
erator
Contact service
partner
Service
partner
21.1.1 Charge aborted
The charging shutdown function is a safety function to en-
sure the heat pump‘s safe operation in DHW mode.
The charging shutdown function is used to check whether
the DHW tank reaches the target value within a certain
time. If this is not the case, there is a risk that the DHW
3-way switching module has not switched or has only
switched partially, and the heating circuits are being fed
with too high a temperature. In this case, the DHW charg-
ing is discontinued.
The charging shutdown function is always active as soon
as DHW charging is requested. The timer starts from this
point. If the time has elapsed, DHW charging is discontin-
ued, and an alarm is triggered. The DHW charging function
is blocked until midnight. The alarm cannot be acknowl-
edged manually.
The timer is set to 2 hours by default. The timer time dou-
bles when:
►
The legionella program is started.
►
The boost function is activated.
►
Forced draw-off is started.
►
The difference between the target value and the actu
-
al value is more than 15°C.
21.2 Acknowledging faults
Faults which occur on the heat pump can be acknowledged
manually. If the same faults keep recurring, the system
locks automatically.
»
Open the menu.
»
Select “Status”.
»
Select “Acknowledge error”.
»
Acknowledge the fault.
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