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Chapter 3
Troubleshooting
Overview
The following sections contain information on troubleshooting issues you may encounter when using the
Spectrometer.
Connected to PC Prior to Software
Installation
Windows Operating Systems
If you connected your Ocean Optics USB device to the computer prior to installing your Ocean Optics
software application, you may encounter installation issues that you must correct before your Ocean
Optics device will operate properly.
Follow the applicable steps below to remove the incorrectly installed device, device driver, and
installation files.
Note
If these procedures do not correct your device driver problem, you must obtain the
Correcting Device Driver Issues
document from the Ocean Optics website:
http://oceanoptics.com///wp-content/uploads/Correcting-Device-Driver-Issues.pdf
Remove the Unknown Device from Windows Device Manager
►
Procedure
1.
Open Windows Device Manager. Consult the Windows operating instructions for your computer
for directions, if needed.
2.
Locate the
Other Devices
option and expand the
Other Devices
selection by clicking on the "
+
"
sign to the immediate left.
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