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Solve Problems

How to solve problems with jobs

Procedure

1.

When there is a problem with a job, the colour of the green job queue bar in Océ Express
WebTools turns red.
The system monitor section of Océ Express WebTools displays the message: [User intervention
required].
The job that has the problem remains in the queue as an active job, displayed in bold fonts.

2.

On the user panel detailed information about the problem is displayed. You can use this
information to solve the problem.

NOTE

When a media jam occurs often, you can perform the following checks:
- Is the media loaded correctly?
- Did you use the correct media? For more information, see

Media types on page 272

- Did you remove all the pieces of media from the paper path?

NOTE

If an error occurs that you cannot solve, please remember the error code displayed on the user
panel and contact the helpdesk for assistance.

Solve Problems

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Chapter 8 - Support

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Содержание PlotWave 340

Страница 1: ...Operation guide Oc PlotWave 340 360...

Страница 2: ...no representation or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Further Oc reserves the r...

Страница 3: ...or trademarks of Microsoft Corporation in the United States and or other countries Mozilla and Firefox are registered trademarks of Mozilla Systems Incorporated PostScript 3 is a registered trademark...

Страница 4: ......

Страница 5: ...er optional 33 The front original tray optional 34 The folder optional 36 The printing system consumables 37 Oc ClearConnect the multi touch user panel 38 Introduction to Oc ClearConnect 38 The home s...

Страница 6: ...Create and open a Smart Inbox for scan jobs 102 Store print copy and scan jobs in the Smart Inbox 103 Set the expiration time out for Smart Inbox jobs 104 Close or delete a Smart Inbox 105 Configure y...

Страница 7: ...159 Set the alignment mode 160 Set the link speed and duplex mode 161 Configure Mobile Printing and Scanning 162 Oc Mobile WebTools 162 Configure Oc Express WebTools settings for a mobile connection...

Страница 8: ...key 226 Scan to an external location 227 Scan to a Smart Inbox and collect your file in Oc Express WebTools 228 Save a scanned document on your mobile device 229 Change the name of a scan job on the...

Страница 9: ...ss WebTools 296 Accounting workflow 297 Workflow on the printer 297 Chapter 8 Support 299 Counter history 300 View events and maintenance 301 Event messages 302 Audit log 305 Remote Service configure...

Страница 10: ...Contents 10...

Страница 11: ...Chapter 1 Introduction...

Страница 12: ...e observed for safety Overview of the attention getters Word Icon Indicates WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly To...

Страница 13: ...tions concerned Safety information Before using this Oc product make sure that you read and understand the safety information which is part of the user documentation You can download the safety inform...

Страница 14: ...le multilingual Quick Reference Guide for the use of Oc Mobile WebTools On the download website under the product name http downloads oce com Available as a PDF file Oc Large Format Systems Connectivi...

Страница 15: ...nline Help Embedded in the application Available in multiple languages Available documentation Oc Publisher Select Documentation Availability User guide Oc Publisher Select On the download website und...

Страница 16: ...Available documentation 16 Chapter 1 Introduction...

Страница 17: ...Chapter 2 Get to Know the Printing System...

Страница 18: ...ntroduction The Oc PlotWave 340 360 is a black and white all in one wide format print copy and scan system with a multi touch user panel and an optional colour scanner Illustration Introduction 18 Cha...

Страница 19: ...ith the wake up button on the user panel the user can activate the printer and the system is up and running within several minutes Oc ClearConnect The Oc ClearConnect is the multi touch user panel of...

Страница 20: ...0 360 is a user friendly system Default jobs can be performed by simply tapping the green button in the Smart Access of the user panel When you want to change settings you can easily switch the preset...

Страница 21: ...originals multiple times and sort them by page or by set Spool memory The Oc PlotWave 340 360 contains a spool memory which provides a queuing system for documents you want to print or copy The spool...

Страница 22: ...with or without the optional Oc Scanner Express requires a specific floor space working area as indicated in the illustration below 1560mm 61 4 1620mm 63 8 1403mm 55 2 60mm 2 4 600mm 23 6 803mm 31 6 C...

Страница 23: ...power connection at the left back of the printer A A B C 2 Plug the other side of the mains supply cable into the wall socket 3 Plug the network cable into the network connection at the right back of...

Страница 24: ...ke sure the network cable C is plugged in Procedure 1 Switch on the power switch at the left back of the printer B A B C 2 Press the on off button at the front of the printer to start the system The b...

Страница 25: ...livery tray that collects the printed sheets 7 USB port USB connector to use a USB mass storage de vice to print from or to scan to 8 Oc ClearConnect multi touch user panel The Oc ClearConnect user pa...

Страница 26: ...The components of the printer front 26 Chapter 2 Get to Know the Printing System...

Страница 27: ...ide Illustration 1 Component function table Nr Component Description Function 1 residual toner compartment Gives access to the residual toner container The components of the printer left side Chapter...

Страница 28: ...the printer on the sticker above the power switch 2 upper back cover Open the upper back cover with the media jam clearance handle when you want to access the heater section in case of a media jam 3...

Страница 29: ...oll 2 optional Media placed on roll holder in second position NOTE The scanner calibration sheet is located at the back of roll 2 4 roll loading station Groove integrated behind the front cover of the...

Страница 30: ...the printer out of sleep mode 3 USB port Port to insert a USB mass storage device into 4 stop button Button that allows the operator to stop the printer and scanner 5 home button Button to return to...

Страница 31: ...Your printed output is delivered face down When you use a different media type the printed output is always delivered at the back of the printer When you select Back output your printed output is by...

Страница 32: ...livery Tray Film 3 5 mil No delivered to the Back output Film 4 5 mil No delivered to the Back output Translucent No delivered to the Back output Vellum No delivered to the Back output The output deli...

Страница 33: ...er top cover Closes off the scanner 2 original feeding table Use the original feeding table to feed the origi nal into the scanner face up 3 scanner open levers Use the scanner open levers to open the...

Страница 34: ...o scan multiple originals the tray can hold your originals It also makes sure that your originals do not fall on the floor or get damaged when the scanner releases your originals Illustration 1 Positi...

Страница 35: ...In this position the front original tray holds and receives originals 2 In this position you can access the media drawer You can lower the front origi nal tray easily when you push it down The front...

Страница 36: ...nstall the folder and configure the system For more information on folders visit http downloads oce com and select your product Media compatibility with the folder Media name Compatible with the folde...

Страница 37: ...le media types and sizes For more information see Me dia types on page 272 The core of the media roll is the cardboard in ner part of the roll A roll has a 3 core Oc PlotWave 340 360 toner toner bottl...

Страница 38: ...out of sleep mode Wake the printer up to full functionality 3 USB port You can insert a USB mass storage device to Print a file directly from the USB mass storage device Scan an original and save it...

Страница 39: ...on touch Dynamic tile on the user panel display that allows the operator to do the following Start a scan job a print job or a copy job on the user panel Introduction to Oc ClearConnect Chapter 2 Get...

Страница 40: ...ou can access the system menu When you tap the system menu thumbnail a new window opens with a dynamic view of the system and printer setup set tings 3 Copy tile Scan tile Print tile These dynamic til...

Страница 41: ...he Smart Access The view shows the width and alignment of your document while it slides through the Smart Access 6 green button The green button is dynamic and appears on all screens in the bottom rig...

Страница 42: ...functionality changes when you select the copy scan or print tile NOTE For more information on the workflow of basic copy scan and print jobs see Do a default copy job on page 54 Do a default scan jo...

Страница 43: ...g scanned by the printer You can check the width and alignment of the original to ensure best performance 3 green button Tap the green button to start the job The Print Smart Access Tap the print tile...

Страница 44: ...ings for your job The presets are divided into categories such as Media Lay out etc When you tap a preset tile it gives quick access to a short list of other presets you can choose 2 job pane The job...

Страница 45: ...ings in Oc Express WebTools for more information see Set the default copy preset on page 128 Set the default scan preset on page 130 and Set the default print preset on page 126 You only have to make...

Страница 46: ...d settings In the same window under the list of presets a line with All settings is displayed When you tap on All settings a list of tiles with all the available job settings opens When you tap a tile...

Страница 47: ...n via FTP or SMB A cloud location via WebDAV Presented when you create an external location via WebDAV PlanWell Collaborate Arc document solution application Presented when you create an external loca...

Страница 48: ...ow of your job NOTE This is only possible for jobs in the Smart In boxes 3 Job settings Function When you open a location folder a window opens with files listed as jobs The jobs are listed with the j...

Страница 49: ...ge to see it in more detail You can shift between the various job files that are part of one location Swipe left or right to view the other job files Tap the Edit tile in the job pane to open the pres...

Страница 50: ...job queue 3 2 1 Nr Component Function 1 active job Job information of the active job and the printer status is dis played 2 system menu Tap the system thumbnail to access the system menu 3 job queue...

Страница 51: ...ds appear to help you change media or refill toner 2 setup menu The setup menu gives general information on the printer In the list you can get access to Test prints Network settings Security Print de...

Страница 52: ...nbox for scan jobs on page 102 Copy jobs and the Smart Inbox Function Location 1 Store a copy job in the Smart Inbox temporarily Enable the functionality in Oc Express WebTools to store copy jobs in t...

Страница 53: ...a which Smart Inbox you want to submit the job to the queue Job submitter 2 Print a print job on the printer When you have sent the job go to the printer and find your job in the Smart Inbox Change th...

Страница 54: ...our job You can see the presets that are used in the job settings section of your job Procedure 1 Feed the original face up and centred on the original feeding table The Copy tile with the copy Smart...

Страница 55: ...NOTE Tap on Release the original under the Smart Access to release your original from the scanner Do a default copy job Chapter 2 Get to Know the Printing System 55...

Страница 56: ...d in the job settings section of your job Procedure 1 Feed the original face up and centred on the original feeding table 2 Select the Scan tile on the user panel The scan Smart Access is visible 3 Se...

Страница 57: ...lt A scan to file is made and sent to your preferred location Default you can find your file in the public Smart Inbox in Oc Express WebTools You can also see the job in your location on the user pane...

Страница 58: ...r Use the Oc PostScript 3 Driver to send a print job on page 179 Oc Publisher Mobile Use Oc Publisher Mobile to send a print job on page 180 Oc Mobile WebTools Print from your mobile device on page 18...

Страница 59: ...The jobs are listed in a new window 3 Select your job from the list 4 Tap the green button next to the job settings Do a default print job Chapter 2 Get to Know the Printing System 59...

Страница 60: ...on how to use the cloud for print jobs see Use the cloud to send a print job on page 185 Concept of the cloud The cloud can be seen as a virtual network drive you use to send files to but also to sav...

Страница 61: ...ess of the Print tile user panel Select the file you want to print user panel Tap the green button user panel For scan jobs Insert the original and select the preferred settings user panel Select your...

Страница 62: ...The cloud 62 Chapter 2 Get to Know the Printing System...

Страница 63: ...Chapter 3 Define your Workflow with Oc Express WebTools...

Страница 64: ...ools you must log in with one of three predefined user roles For more information see User roles and authorisations on page 107 Monitor the status of the printing system How to access Oc Express WebTo...

Страница 65: ...enable cookies Step Action Value 1 Select Tools Internet Options Security Local intranet Custom Level 2 ActiveX controls and plug ins Binary and script behaviours Enable 3 Downloads File download Ena...

Страница 66: ...the internet browser you use set the required minimum browser security settings as indicated below NOTE You must enable cookies Step Action Value 1 Select Firefox Options Options 2 Content Block pop u...

Страница 67: ...Inbox is used for print jobs and is only visible on your local browser When you send a print job via the Smart Inbox the Smart Inbox is also shown on the user panel For more information see Create and...

Страница 68: ...The Jobs tab 68 Chapter 3 Define your Workflow with Oc Express WebTools...

Страница 69: ...rt Inbox you want to print to Scan jobs when you select the Smart Inbox as your location When you make a scan on the printer and you select the Smart Inbox as the external location you send your job t...

Страница 70: ...Printed Indicates that the job has been printed Attention needed General error message Account data missing State when the account data for the job is missing Overview of the job states in the Job qu...

Страница 71: ...bottom of the page When you click on the System tab in the lower left corner of the screen the system monitor pops up You can monitor The toner status The available media on the printer The system sta...

Страница 72: ...Sleeping Energy saving state State when not all functionality is available due to printer sleeping Warming up State when not all functionality is available due to print er warming up Initialising Stat...

Страница 73: ...rvice States Icon Description no icon Remote Service is either disabled or enabled and connected to Oc Remote Service is enabled but could not connect to Oc Remote assistance to the system is enabled...

Страница 74: ...ne tune the system to fit your company s workflow and processes Tasks Overview Summary of the settings organised in different groups System defaults make settings for the printing system Print job def...

Страница 75: ...nised in different groups Connectivity make settings for your printer s network security and connections Printer setup make settings for the printer s languages media and finishing configuration Exter...

Страница 76: ...n all jobs Media manage all media on the printing system Update view and install the security and system patches and new software packages Licenses view and update the licenses on the printing system...

Страница 77: ...s WebTools are default values for the general system behaviour You can define a number of job settings in the Oc printer drivers or the Oc job submission tools The settings defined in the printer driv...

Страница 78: ...Chinese Traditional Chinese Russian and Korean NOTE This language setting does not influence the language on the user panel On the user panel you can choose between the First language and the Second l...

Страница 79: ...k on Internet options The internet options window open 4 Click on the General tab 5 Click on the Languages button at the bottom of the window Another window opens 6 Select the preferred language Click...

Страница 80: ...he browser toolbar 3 Click on Settings 4 Click on Show advanced settings 5 Click on Language and input settings The languages window opens 6 Select the preferred language Click on the Add button when...

Страница 81: ...Options Options The Options window opens 4 Click on the Content tab 5 In the Languages section click on the Choose button The languages window opens 6 Select the preferred language Click the Add butto...

Страница 82: ...tly on the value of a setting when you want to edit a single setting or click Edit in the settings group bar to access a window with all settings when you want to edit more settings in the group NOTE...

Страница 83: ...configuration in the upper right hand corner of the screen A window opens 3 Scroll through the list of settings The first column displays the setting and the second column displays the values A indica...

Страница 84: ...and the passwords for external locations are excluded from the file for security reasons License information is not included in the file either Procedure 1 Open the Configuration tab or the Preferenc...

Страница 85: ...r or Power user The loaded settings depend on the login profile Only the settings corresponding to the user login are loaded Procedure 1 Open the Configuration tab or the Preferences tab 2 Click Resto...

Страница 86: ...y restore the System Administrator settings To restore all the factory default settings you must log in as a Power User Procedure 1 Open the Configuration tab or the Preferences tab 2 Click Restore de...

Страница 87: ...e multi touch user panel under the Print tile For more information on the print presets see Set the default print preset on page 126 Overview of the Print job defaults Basic settings Open the Preferen...

Страница 88: ...N ANSI etc Select Synchro to cut the print at the end of the image Select Custom numeric to cut the print at a specific length Custom print length Enter the cut length of your print job Add leading st...

Страница 89: ...160 Horizontal shift Define how much you want the image to shift horizontally in the chosen alignment position Vertical shift Define how much you want the image to shift vertically in the chosen alig...

Страница 90: ...ettings Open the Preferences Copy job defaults settings tab Click edit in the upper right hand corner of the General copy job settings Setting Description Productivity mode for copy Lines text only Se...

Страница 91: ...pdf File extension for scan to TIFF Enter any text string The string is the file extension for scan to TIFF default tif File extension for scan to JPEG Enter any text string The string is the file ext...

Страница 92: ...n file name contains one or more hashes the hashes are replaced by ascending numbers NOTE Note that you can always change the file name on the user panel Touch the name on the screen before you start...

Страница 93: ...ne or more Smart Inbox names that allow you to easily organise and access your jobs Different kinds of Smart Inboxes can be created in Oc Express WebTools You can create Smart Inboxes for print jobs Y...

Страница 94: ...job is kept in the Smart Inbox you can start the print job manually on the user panel or in Oc Express WebTools The Smart Inbox and the queue concept 94 Chapter 3 Define your Workflow with Oc Express...

Страница 95: ...defaults Job management Keep completed jobs in the Smart Inbox setting determines whether jobs that have been printed will be kept in the Smart Inbox for reprint or not Save You can select a scan job...

Страница 96: ...the queue Functionality Description Delete To delete a job from the queue select the job and click Delete Retry To retry to send a job select the job and click Retry Send to To send a job to a new des...

Страница 97: ...trict remote actions on jobs to the Key Operator Disabled Display Smart Inboxes in Express WebTools Disabled Display a view on all Smart Inbox jobs No Override destination of print jobs No as specifie...

Страница 98: ...ions on jobs to the Key Operator Yes Display Smart Inboxes in Express WebTools Yes Display a view on all Smart Inbox jobs Yes Override destination of print jobs No as specified in the job tick et Keep...

Страница 99: ...n jobs on page 102 Illustration Procedure 1 Open the Preferences System defaults tab 2 Select Edit in Job management 3 Enter the following values example Setting Value Publisher Express Yes Restrict r...

Страница 100: ...the Smart Inboxes or print jobs created in the Smart Inbox section and Publisher Express are not permanent Once the Smart Inbox is empty it will disappear Procedure 1 Select the Jobs tab 2 Click on O...

Страница 101: ...kflow section click on the Smart Inbox field A drop down list with Smart Inboxes that contain one or more jobs opens 4 Select the desired Smart Inbox from the list or enter the name of the new Smart I...

Страница 102: ...in Oc Express WebTools or when the Smart Inbox is full jobs will be deleted from the Smart Inbox Procedure 1 Open the Configuration Smart Inbox tab 2 Click on Create new A window opens 3 Enter a Name...

Страница 103: ...the Smart Inbox Setting Result Keep completed jobs in the Smart Inbox Print jobs send from Oc Express WebTools are now stored in the Smart Inbox Keep copies of local print jobs in the Smart Inbox Prin...

Страница 104: ...ion 3 Set the preferred time for the Expiration time out for Smart Inbox jobs and or the Expiration time out for Smart Inbox copy and scan jobs settings for example 48 hrs 4 Click Ok The jobs are remo...

Страница 105: ...he Smart Inbox and click Delete The default Public Smart Inbox cannot be deleted and will always be present Close the Smart Inbox for print jobs in the Smart Inbox section Step Action 1 Open the Jobs...

Страница 106: ...l Procedure 1 Open the Configuration Connectivity tab 2 Click Edit in the upper right hand corner of the Network adapter section Here you can edit all the settings of the group in one window or 3 Clic...

Страница 107: ...ays the different user roles and the authorisations that belong to the role User role Description Key operator Besides the normal use of the system the Key operator takes care of the system s daily ma...

Страница 108: ...Upon login NOTE Once you have logged in the log in lasts for the duration of the browser session When you have not been active for more than 30 minutes the session expires and you need to log in again...

Страница 109: ...cation of a setting it is advised to log out again Procedure 1 Click the log out hyperlink in the top right hand corner of the screen or 2 Close the screen of your internet browser Log out after your...

Страница 110: ...ure 1 Open the Configuration Connectivity tab 2 Under the Passwords section select Key Operator password System Administrator password or Power user password depending on the password you want to chan...

Страница 111: ...strator To remotely shut down the printing system you can click on Shut down in the Support tab of Oc Express WebTools When the printing system is on you can also use this button to restart the system...

Страница 112: ...usly For more information on the differences between IPv4 and IPv6 please consult the Connectivity manual Procedure 1 Open the Configuration Connectivity tab 2 Click on IP type under the Network adapt...

Страница 113: ...is password you can modify the network settings and reset the security settings from the user panel in case you get locked out of the system Set the password under the Configuration Connectivity tab a...

Страница 114: ...f this host with the printer Access control sta tion 1 IPv4 address The IPv4 address of the host allowed to connect to the printer Access control sta tion 1 IPv6 address The IPv6 address of the host a...

Страница 115: ...shredding function in Oc Express WebTools By factory default the e shredding function is disabled NOTE For more details on these settings please consult the Oc PlotWave ColorWave Systems Security man...

Страница 116: ...rased in three overwrite passes Custom allows you to define the number of passes manually The factory default is DoD 5220 22 M NOTE Only set the number of overwrite passes to a number higher than 1 if...

Страница 117: ...policy requires it An increase of passes can affect the performance Note that more passes take more time Before you begin Make sure that E shredding is enabled For more information see Enable or disa...

Страница 118: ...encryption of the print data between the client and the controller It can be easily used This self signed certificate has not been signed by a Certification Authority consequently the web browser wil...

Страница 119: ...opens 3 Make the required settings fill in the fully required domain name or the IP address and the additional information 4 Click Ok to save The web server generates a certificate request The content...

Страница 120: ...of the request in a csr file named certificate_request csr by default 6 Restart the controller 7 Send the content of this request to the Certification Authority Generate a new CA signed certificate 12...

Страница 121: ...plete all procedures to successfully import the certificate NOTE For more details on these settings please consult the Oc PlotWave ColorWave Systems Security manual Procedure 1 Open Oc Express WebTool...

Страница 122: ...certificate Check and import the root certificate Complete all procedures to successfully import the certificate Procedure 1 Open the HTTPS tab 2 Click on Import CA signed certificate 3 Select Interm...

Страница 123: ...rtificate Procedure 1 Open the HTTPS tab 2 Click on Import CA signed certificate 3 Select CA signed certificate in Certificate type 4 Select Yes to validate the certificate against Java root certifica...

Страница 124: ...CA signed certificate Check and import the root certificate Complete all procedures to successfully import the certificate Procedure 1 On each workstation open the web browser 2 In the Tools Internet...

Страница 125: ...s visible as a preset tile When you tap the default tile the other available presets are shown Set the presets in Oc Express WebTools In Oc Express WebTools you can make the settings for the print cop...

Страница 126: ...ation of the setting Procedure 1 Open the Preferences Print job defaults tab 2 Under User panel configuration Default presets for print select the preset category you want to change for example Defaul...

Страница 127: ...n Edit for example Custom Image preset for print 3 Check the box next to the Custom Image preset for print setting to enable the preset and make it available on the user panel 4 Fill in a name and des...

Страница 128: ...ocedure 1 Open the Preferences Copy job defaults tab 2 Under User panel configuration Default presets for copy select the preset category you want to change for example Default Layout preset 3 Select...

Страница 129: ...om Image preset for copy 3 Check the box next to the Custom Image preset for copy setting to enable the preset and make it available on the user panel 4 Fill in a name and description that will be use...

Страница 130: ...ttings see File type on page 236 In the tooltip you can always find a short explanation of the setting Procedure 1 Open the Preferences Scan job defaults tab 2 Under User panel configuration Default p...

Страница 131: ...example Custom Image preset for scan 3 Check the box next to the Custom Image preset for scan setting to enable the preset and make it available on the user panel 4 Fill in a name and description tha...

Страница 132: ...the Font size 6 Choose the Stamp position on the original 7 Choose the Rotation and the Rotation angle when you want to turn the stamp on the original 8 Enter the Horizontal shift and Vertical shift...

Страница 133: ...personal Smart Inbox or your scanned file is sent to the Smart Inbox of your choice USB When you select this location you can print from or scan to the USB Mass storage device you inserted in the user...

Страница 134: ...can to when you want to enable print and scan from and to USB Choose Print from only when you want to enable print from USB only Choose Scan to only when you want to enable scan to USB only Choose Non...

Страница 135: ...e the functionalities you want to use for PlanWell Collaborate Choose Print from and scan to when you want to enable print and scan from and to PlanWell Collaborate Choose Print from only when you wan...

Страница 136: ...sharename path example myhost myshareddirectory scantofile For WebDAV locations use the full HTTP URL for example http example webdav org 8080 repository 7 Select under Credentials whether or not the...

Страница 137: ...le gets a unique file name An ascending number replaces the 11 Click Ok to save the external location NOTE The system will validate the external location and give an error message when the validation...

Страница 138: ...you do not select a specific external location for a job Procedure 1 Select the Configuration External locations tab 2 Under External locations select the external location you want to set as default...

Страница 139: ...int destination when the Override destination of print jobs setting is set to No as specified in the job ticket You can find this setting under Preferences System defaults Job management Procedure 1 S...

Страница 140: ...t 3 Click on the checkbox icon under Default Your external location is now default 4 Select the Preferences Scan job defaults tab 5 Click on Edit in the General scan job settings section or click on t...

Страница 141: ...if the DNS server can resolve the hostname to an IPv4 address If any of the previously mentioned checks does not solve the problem enter the remote host IPv4 address instead of the hostname Missing o...

Страница 142: ...la Server 6 Double click or select FileZilla server exe IMPORTANT Make sure you do NOT select FileZilla Server Inter face exe 7 Click Open The Add an app or Add a program window displays again 8 Scrol...

Страница 143: ...ernal location for the Scan to operations The test of the external location cannot be performed an inter nal error has occurred Restart the system and try again Troubleshoot the creation of an FTP ext...

Страница 144: ...d to customer s network Check the network settings of the printer in Oc Express WebTools Primary DNS suffix Preferred DNS server Subnet mask Default Gateway Check with the System Administrator if the...

Страница 145: ...t the destination folder exists on the remote host The specified user account has no write permission on this lo cation For Scan to file check that the remote user has Write per missions on the remote...

Страница 146: ...or incorrect path Check the path and the URL syntax There may be some strange characters in the path or an incorrect URL The user name or password is incorrect Check the remote user name and the pass...

Страница 147: ...format NOTE Every time you change the Measurement unit the controller recalculates the values from millimetre to inches and vice versa If you reverse to the original value of this setting a slight cal...

Страница 148: ...o do Enable the setting and define a suitable time out period that does not interfere with the print productivity Procedure 1 Open the Preferences System defaults tab 2 Click Edit in the Printer prope...

Страница 149: ...shut down of the printer with this setting The printer will always shut down once in twenty four hours due to power saving regulations Procedure 1 Open the Preferences System defaults tab 2 Click on E...

Страница 150: ...Procedure 1 Open the Preferences System defaults tab 2 Click Edit in the Printer properties section or click on the Go into sleep mode after setting 3 Enter a new value Thirty minutes is default 4 Cl...

Страница 151: ...edia request time out setting determines whether the printer either deletes the job from the Job queue or puts the job in attention state Procedure 1 Open the Preferences System defaults tab 2 Click o...

Страница 152: ...ens 3 Select a media series from the list For each of the standard media series a set of media sizes is enabled 4 You can enable or disable media sizes to tune the system to your environment The media...

Страница 153: ...settings in Oc Express WebTools Procedure 1 Open the Preferences Print job defaults tab 2 Go down to the list of pen numbers 3 Click on the value of the pen number that you want to change The pen sett...

Страница 154: ...n important factor The processing speed slows down and more memory is required Speed Select this value if PDF processing performance is more important than print quality Large and complex PDF files ar...

Страница 155: ...rinted correctly but the processing of the PDF files is slower Procedure 1 Open the Preferences Print job defaults tab 2 Click Edit in the PDF rasterisation settings section or click on the Wipeout co...

Страница 156: ...reduced NOTE The setting does not apply for PDF or PostScript files Procedure 1 Open the Preferences Print job defaults tab 2 Click Edit in the General non postscript rasterisation settings section or...

Страница 157: ...cal roll When you disable the functionality the printer stops and request to load new media Procedure 1 Open the Preferences System defaults tab 2 Click Edit in the Printer properties section or click...

Страница 158: ...tting Select this value when you have both small and large print jobs High Select this value when you have more large print jobs and you want to reduce the risk of having to abort the file transfer du...

Страница 159: ...onal 180 rotation Auto rotate landscape with additional 180 rotation Auto rotate media saving Auto rotate media saving with additional 180 rotation Procedure 1 Open the Preferences Print job defaults...

Страница 160: ...sheet You can choose the following alignment settings Alignment mode Top left Top Top right Left Centre Right Bottom left Bottom Bottom right Procedure 1 Open the Preferences Print job defaults tab 2...

Страница 161: ...an select depends on the network card type Procedure 1 Open the Configuration Connectivity tab 2 Click Edit in the Network adapter section or click on the Link speed and duplex mode setting 3 Select t...

Страница 162: ...device In order for it to work you need to meet the following requirements You need a Wi Fi infrastructure connected to the printer s network You need a mobile device on which you can access and brows...

Страница 163: ...ts to the network The user opens Oc Mobile WebTools on the device s web browser With Oc Mobile WebTools the user can print a file from the mobile device and the user is able to save a scanned document...

Страница 164: ...n the QR card NOTE Enter information according to your IT policy Contact your System administrator for more information Mobile section in Oc Express WebTools Setting Action Wi Fi name on QRC sheet Ent...

Страница 165: ...sy access to the printer Before you begin You need to edit the settings for the connectivity information in Oc Express WebTools first Only a System administrator or Power user can edit the information...

Страница 166: ...n your mobile device Scan the QR Code displayed on the Quick Response Card Oc Mobile WebTools opens in the web browser of your mobile device When requested enter the password on the Quick Response Car...

Страница 167: ...Chapter 4 Use the Printing System...

Страница 168: ...Change one or more presets Tap the green button 3 Extended Job Ad vanced settings Select your print job from the location or insert an original for copy and scan jobs Tap the copy scan or print tile t...

Страница 169: ...canner To release the original press the stop button on the user panel and tap Release the original under the Smart Access Procedure 1 Feed the original face up and centred on the original feeding tab...

Страница 170: ...e specified time out period You can change the settings of your copy or scan job before you feed the originals Procedure 1 Feed the first original face up and centred on the original feeding table 2 T...

Страница 171: ...slightly The carrier sheet is optional and not delivered with the machine You can order it on the company website or via your local representative Procedure 1 Open the carrier sheet and place the orig...

Страница 172: ...ize is 2 GigaByte Illustration Step Action Remarks 1 Open the Jobs tab This tab displays the following The Oc Publisher Express section An overview of all jobs that are currently available in the Jobs...

Страница 173: ...rf pci Edmics C4 c4 TIFF tif PostScript 3 ps licensed PDF pdf licensed JPEG jpg jpeg DWF dwf 4 Select the Preset and change the Settings if necessary Job settings that you change in Oc Publisher Expre...

Страница 174: ...see Create and open a Smart Inbox for print jobs Smart Inbox section on page 100 and Create and open a Smart Inbox for scan jobs on page 102 Procedure 1 Select the Jobs tab in Oc Express WebTools 2 Cl...

Страница 175: ...the Image Properties and printer s capabilities for folding for instance Can automatically detect the location of the legend on a document Displays an instantaneous and interactive Print Preview of th...

Страница 176: ...t tings and Print Preview Check and adjust the Image Properties Tune the Basic settings Tune the Advanced settings the Media settings the Layout settings the Rendering settings the Finishing settings...

Страница 177: ...pen the file that you want to print in the source application AutoCAD or any other Windows application 2 From the File menu of the applica tion click Print 3 Select the product name of your printer in...

Страница 178: ...n the driver and change the settings if necessary 7 Click OK to send the print job to the Smart Inbox or the print queue Use the Oc Wide format Printer Driver for Microsoft Windows to send a print job...

Страница 179: ...e File menu of the applica tion click Print 3 Select the product name of your printer in the Printer area of the Print dialogue box 4 Click Properties and Advanced When you select Properties you can m...

Страница 180: ...er to Oc Publisher Mobile Step Action Remarks 1 Open Oc Publisher Mobile on your mobile de vice 2 Tap the printer button Oc Publisher Mobile detects the compatible printers that are available in your...

Страница 181: ...to know the printer status enter accounting informa tion see your Smart Inbox see if there is an error Send a print job from Oc Publisher Mobile Step Action Remarks 1 Open the file you want to print i...

Страница 182: ...ted Connect to Oc Express WebTools from a workstation Enter the accounting information in order to print the job Illustration Procedure 1 Go to the Print section and select New job The Print job windo...

Страница 183: ...in your workstation browser Via a FTP application From a web browser The printer has a dedicated FTP Jobs folder You cannot delete or change this folder It is created at installation and protected The...

Страница 184: ...tings are leading NOTE You must enable printing through LPR in Oc Express WebTools How to send a print job via LPR Type the following line command after the Command prompt lpr S hostname or IP address...

Страница 185: ...private and internal clouds Before you begin Create an external location via WebDAV in Oc Express WebTools to enable your cloud connection with the printer For more information see Create an external...

Страница 186: ...t print job submission Issue Solution Unable to print a PDF file using Adobe Acrobat reader When you submit the print job File Print make sure you check the box Choose paper source by PDF page size in...

Страница 187: ...ostscript Driver Use the Oc PostScript 3 Driver to send a print job on page 179 Oc Publisher Mobile Use Oc Publisher Mobile to send a print job on page 180 Oc Mobile WebTools Print from your mobile de...

Страница 188: ...The jobs are listed in a new window 3 Select your job from the list 4 Tap the green button next to the job settings Do a default print job 188 Chapter 4 Use the Printing System...

Страница 189: ...nformation on how to submit a print job via Oc Publisher Express see Use Oc Publisher Express to send a print job on page 172 Do a default print job with direct print Step Action 1 Send a job to the p...

Страница 190: ...e USB location is active 2 Tap on the USB location in the print Smart Access A window with a list of the folders and files present on your USB key opens Swipe through the list and find the correct fil...

Страница 191: ...rint presets are divided into four categories Media Layout Image Finishing You can change the presets for all of these categories in Oc Express WebTools For more information on The preset concept What...

Страница 192: ...u can find a detailed description of each setting in Oc Express WebTools Preset category Media Setting Settings values Function Media type Any type List of media types The type of media you use Media...

Страница 193: ...er the sizes manually Add a leading strip Adds a blank strip at the beginning of the out put From 0 to 400 mm or 0 to 16 inches Add a trailing strip Adds a blank strip at the end of the output From 0...

Страница 194: ...m 914 mm to 914 mm or 36 to 36 Vertical shift Shifts the image in the vertical direction after alignment to one of positions given in Align ment From 1219 mm to 1219 mm or 48 to 48 Scale 1 1 Scales th...

Страница 195: ...t category Finishing Setting Settings values Function Delivery Top Delivery Tray Location on top of the printer that deposits the sheet face down NOTE Not all media types can be delivered to the Top D...

Страница 196: ...ginal like CAD colour maps business graph ics etc Coloured original The Coloured original mode converts all colours even weak ones to greyscale CAD drawings with marks from marker pens Coloured origin...

Страница 197: ...t your job You can see the presets that are used in the job settings section of your job Procedure 1 Feed the original face up and centred on the original feeding table The Copy tile with the copy Sma...

Страница 198: ...NOTE Tap on Release the original under the Smart Access to release your original from the scanner Do a default copy job 198 Chapter 4 Use the Printing System...

Страница 199: ...opy presets are divided into four categories Media Layout Image Finishing You can change the presets for all of these categories in Oc Express WebTools For more information on The preset concept What...

Страница 200: ...Procedure 1 Feed the original face up and centred on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap the Layout preset 4 Tap Half size 5 Define the number o...

Страница 201: ...the job pane on the right tap Create set The green button changes colour and displays Add 4 Tap the green button to start scanning 5 When the printer releases the original insert the next original 6 T...

Страница 202: ...can find a detailed description of each setting in Oc Express WebTools Preset category Media Preset Settings values Function Media type Any type List of media types The type of media you use Media si...

Страница 203: ...o Standard the print is cut to a standard media size When set to Custom you must enter the sizes manually Add a leading strip Adds a blank strip at the beginning of the out put From 0 to 400 mm or 0 t...

Страница 204: ...16 Bottom Erase a strip from the bottom of the original From 0 to 400 mm or 0 to 16 Left Erase a strip from the left side of the original From 0 to 400 mm or 0 to 16 Right Erase a strip from the righ...

Страница 205: ...m 914 mm to 914 mm or 36 to 36 Vertical shift Shifts the image in the vertical direction after alignment to one of positions given in Align ment From 1219 mm to 1219 mm or 48 to 48 Scale 1 1 Scales th...

Страница 206: ...nd compensation Auto On Off Reduce the background noise of the image Original width Auto The width of the original is automati cally detected by the scanner Standard Selection of available standard si...

Страница 207: ...loured original Lines text stand ard Lines text draft Fol ded lines text Dark origi nal Lighter Darker Value from 5 to 5 Increase the value for darker prints decrease for lighter prints Mirror On Off...

Страница 208: ...erase Area to erase length From 0 to 6000 mm or 0 to 250 The length of the area to erase Preset category Finishing Preset Settings values Function Delivery Top Delivery Tray Location on top of the pr...

Страница 209: ...he original face up and centred on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap All settings A list with settings opens 4 Tap Cut size under the Layout pr...

Страница 210: ...ting to copy a specific area of the original For more information see Make a copy of a specific area of an original on page 211 Procedure 1 Feed the original face up and centred on the original feedin...

Страница 211: ...Tap the copy tile A window with a list of presets opens 3 Tap All settings A list with settings opens 4 Tap Remove strip under the Layout preset The Top strip The Bottom strip The Left strip The Righ...

Страница 212: ...nal face up and centred on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap All settings A list with settings opens 4 Tap Area to erase under the Image preset...

Страница 213: ...gory Layout on page 203 Procedure 1 Feed the original face up and centred on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap All settings A list with setting...

Страница 214: ...se the Dark original mode for originals that have a changing cloudy background Dark and light Diazo originals or other light or dark originals with a changing background can be copied in Dark original...

Страница 215: ...he coloured original NOTE The Colour highlighting setting is only relevant for the copy modes Coloured original Lines text standard Lines text draft Folded lines text Dark original Procedure 1 Feed th...

Страница 216: ...of the original is automatically detected by the scanner The Copy tile is automatically selected on the user panel 2 Tap the Copy tile A window with a list of presets opens 3 Tap All settings A list w...

Страница 217: ...ia bypass to align the cut sheet media correctly When you use a B1 media size 707 mm you must align the cut sheet media with the A1 indent Result The printer copies on a cut sheet Make a copy on a cut...

Страница 218: ...w to do this see Create a stamp on page 132 Procedure 1 Feed the original face up and centred on the original feeding table 2 Tap the copy tile A window with a list of presets opens 3 Tap All settings...

Страница 219: ...usiness graph ics etc Coloured original The Coloured original mode converts all colours even weak ones to greyscale CAD drawings with marks from marker pens Coloured original Photos and high definitio...

Страница 220: ...Maps business graphics 3D drawings etc Map This is the default setting For most originals it gives the best balance between colour accu racy sharpness and back ground removal Artist impressions paint...

Страница 221: ...used in the job settings section of your job Procedure 1 Feed the original face up and centred on the original feeding table 2 Select the Scan tile on the user panel The scan Smart Access is visible 3...

Страница 222: ...esult A scan to file is made and sent to your preferred location Default you can find your file in the public Smart Inbox in Oc Express WebTools You can also see the job in your location on the user p...

Страница 223: ...can presets are divided into three categories File type Colour mode Image You can change the presets for all of these categories in Oc Express WebTools For more information on The preset concept What...

Страница 224: ...in the scan Smart Access When you do not select a location the file is sent to the public Smart Inbox 3 Tap the scan tile again A window with a list of presets opens 4 Tap the File type preset 5 Selec...

Страница 225: ...in the scan Smart Access When you do not select a location the file is sent to the public Smart Inbox 3 Tap the scan tile again A window with a list of presets opens 4 Tap the File type preset 5 Selec...

Страница 226: ...ing table 2 Insert a USB key into the USB port on the user panel The scan tile is automatically selected on the user panel and the USB location is active Tap the scan tile once more when you want to c...

Страница 227: ...n page 136 When you have created the locations in Oc Express WebTools they become visible in the Smart Access on the user panel When you do not create external locations in Oc Express WebTools there i...

Страница 228: ...e as a location Procedure 1 Feed the original face up and centred on the original feeding table 2 Select the scan tile on the user panel The scan Smart Access is visible 3 Select the preferred Smart I...

Страница 229: ...Smart Inbox section in Oc Express WebTools and in Oc Mobile WebTools 5 Open Oc Mobile WebTools on your mobile device 6 Open the preferred Smart Inbox section The scanned file is displayed here The Sm...

Страница 230: ...under any of the other menus When you cannot change the name the name is greyed out Procedure 1 Tap the scan tile on the user panel A window with a list of presets opens 2 Tap the file name of the jo...

Страница 231: ...tings For more information on this see File type on page 236 Preset File type Setting Settings values Settings values Function File type Type TIFF TIFF multipage PDF PDF multipage PDF A PDF multipage...

Страница 232: ...olour Greyscale Black and white Defines whether a colour greyscale or black and white scan must be made Not all combi nations of Colour mode and File type are valid Changing Colour mode resets File ty...

Страница 233: ...pensation On Off Auto Reduce the background noise of the image Original width Auto The width of the original is automati cally detected by the scanner Standard Selection of available standard sizes A0...

Страница 234: ...a strip from the bottom of the original From 0 to 400 mm or 0 to 16 Left Erase a strip from the left side of the original From 0 to 400 mm or 0 to 16 Right Erase a strip from the right side of the or...

Страница 235: ...le NOTE It is only relevant for the modes Coloured original Lines text standard Lines text draft Folded lines text Dark original Lighter Darker Value from 5 to 5 Increase the value for darker prints d...

Страница 236: ...e automatic compression value can be found on the user panel under the scan tile Tap All settings and select File type Set the compression to automatic under PDF compression when PDF is selected PDF A...

Страница 237: ...ble JPEG Maximum High Medium Low JPEG Not applicable Not applicable Maximum High Medium Low Colour mode Black and White Colour mode File type Organisation Compression JPEG quality Black white TIFF TIF...

Страница 238: ...the scan Smart Access When you do not select a location the file is sent to the public Smart Inbox 3 Tap the scan tile again A window with a list of presets opens 4 Tap All settings A list with setti...

Страница 239: ...Step Action Result 1 Press the stop button For scan jobs the machine stops scanning immediately 2 For print jobs a dialogue box appears asking if you want to delete the job Your print job is saved or...

Страница 240: ...list in the bottom right corner of the screen select Clear system A wizard opens NOTE Make sure you have saved all the information All print and copy jobs are removed 3 Follow the steps in the wizard...

Страница 241: ...Chapter 5 Maintain the Printing System...

Страница 242: ...tall system patches for security when they are available for your product on http downloads oce com You can update via the user panel or via Oc Express WebTools Update Location System software User pa...

Страница 243: ...d You can reinstall the third pay applications after the update Procedure 1 Tap the system menu thumbnail on the user panel The system menu opens 2 Tap on System update in the setup menu 3 Log in as a...

Страница 244: ...se Internet Explorer you must use Internet Explorer version 9 or higher Do not restart the printer during the upload and update process Procedure 1 Select the Support Update tab 2 Click on the Update...

Страница 245: ...Update tab 2 Click on the Install button for an installation of the operating system patches 3 Browse to the location of the Software package oce patch file Select the file and click Open 4 Click Ok...

Страница 246: ...e the on off button at the front of the printer to switch the printing system off The lighted button starts to blink NOTE You can also use the Shut down button in Oc Express WebTools IMPORTANT Wait un...

Страница 247: ...A B C Switch the printing system off Chapter 5 Maintain the Printing System 247...

Страница 248: ...work cable from the network connection at the right back of the printer C C 2 Disconnect the mains supply cable from the wall socket 3 Disconnect the other side of the mains supply cable from the powe...

Страница 249: ...the printer is connected you must first switch off and disconnect the printer see Switch the printing system off on page 246 and Disconnect the network cable and the mains supply cable on page 248 Clo...

Страница 250: ...the marker If no continue with step 5 If yes continue with step 9 5 Slide the lower right front cover 11 to remove it and get access to the tools you need for the adjustment procedure Move and re adju...

Страница 251: ...t with the key wrench 7 Use the Allen key to adjust the level until the level indicator arrow is exactly on the middle of the marker Move and re adjust the printing system Chapter 5 Maintain the Print...

Страница 252: ...8 Lock the nut with the key wrench 9 Place the lower right front cover back Move and re adjust the printing system 252 Chapter 5 Maintain the Printing System...

Страница 253: ...10 Place the tools and the lower right front cover back 11 Close the media drawer Move and re adjust the printing system Chapter 5 Maintain the Printing System 253...

Страница 254: ...Move and re adjust the printing system 254 Chapter 5 Maintain the Printing System...

Страница 255: ...e power connection at the left back of the printer A A B C 2 Plug the other side of the mains supply cable into the wall socket 3 Plug the network cable into the network connection at the right back o...

Страница 256: ...ake sure the network cable C is plugged in Procedure 1 Switch on the power switch at the left back of the printer B A B C 2 Press the on off button at the front of the printer to start the system The...

Страница 257: ...3 media roll 2 optional Media placed on roll holder in second position NOTE The scanner calibration sheet is located at the back of roll 2 4 roll loading station Groove integrated behind the front cov...

Страница 258: ...ing the printing process CAUTION Watch your fingers when you handle the media roll When you want to remove an A0 media roll from position 2 make sure to bend your knees as indicated below to spare you...

Страница 259: ...ly to remove the media from the metal paper guide 1 3 Use both hands as indicated to lift the roll holder with the media roll and put it on the roll loading station Remove a media roll Chapter 5 Maint...

Страница 260: ...rom the core of the media roll Put the empty roll holder back into the drawer as shown in the illustrations 1 2 5 Remove the media roll from the roll loading station Store it in a safe place so that i...

Страница 261: ...unpack the media roll In that case you will have the correct media information available when you replace the roll before it is empty and you want to re use it later Procedure 1 Place the media box o...

Страница 262: ...4 If present remove the other plug and any plastic on the media roll Unpack the media roll 262 Chapter 5 Maintain the Printing System...

Страница 263: ...on position 2 CAUTION Watch your fingers when you handle the media roll Procedure 1 Pull firmly to open the media drawer 2 Place the new media roll on the roll loading station 3 Pull 1 the handle of...

Страница 264: ...dle of the locking mechanism NOTE When you use a B1 media size 707 mm you must align the media roll with the A1 indent 5 Remove the tapes from the new media roll Use both hands as indicated to place t...

Страница 265: ...ards 1 until the media flap has passed the metal paper guide 1 7 Use both hands to slide the media under the metal paper guide 2 until the media is transported automatically Load a media roll position...

Страница 266: ...it when the strip has the desired length 9 Close the media drawer NOTE Do not open the media drawer during loading 10 The user panel displays the message that new media is detected Follow the steps i...

Страница 267: ...media roll CAUTION When you want to load an A0 media roll on position 2 make sure to bend your knees as indicated below to spare your back Procedure 1 Pull firmly to open the media drawer 2 Place the...

Страница 268: ...dle of the locking mechanism NOTE When you use a B1 media size 707 mm you must align the media roll with the A1 indent 5 Remove the tapes from the new media roll Use both hands as indicated to place t...

Страница 269: ...ards 1 until the media flap has passed the metal paper guide 1 7 Use both hands to slide the media under the metal paper guide 2 until the media is transported automatically Load a media roll position...

Страница 270: ...it when the strip has the desired length 9 Close the media drawer NOTE Do not open the media drawer during loading 10 The user panel displays the message that new media is detected Follow the steps i...

Страница 271: ...d on the system are not correct you can change these settings Illustration Procedure 1 A window opens when you load new media 2 Choose the correct media type from the list and click Ok 3 Choose the co...

Страница 272: ...t Name US Weight Paper 75gr Bond 20lb Recycled Paper 80gr Recycled Bond 20lb Paper 64gr Bond 17lb Paper 60gr Bond 16lb Paper 90gr Bond 24lb Paper 100gr Bond 27lb Paper 110gr Bond 29lb Transparent 75gr...

Страница 273: ...temperature is not higher than 27 degrees Celsius or 80 degrees Fahrenheit and relative humidity is between 30 to 60 percent Avoid dust and direct sunlight Wrap non used paper in plastic to prevent it...

Страница 274: ...44 ARCH1 range Media Width inch Length inch 15inch 15 21 21inch 21 30 E1 30 inch 30 42 Japanese range Media Width mm Length mm 440x594 440 594 660x841 660 841 800x1189 800 1189 880x1230 880 1230 Media...

Страница 275: ...printing Wait till the printer stops printing or abort the job You can leave the printer turned on when you refill the toner Make sure you use toner suitable for the Oc PlotWave 340 360 You must use o...

Страница 276: ...e the bottle closed 3 Place the bottle on the refill opening of the toner unit 4 Pull the slider towards you to open both the bottle and the refill opening of the toner unit Refill the toner 276 Chapt...

Страница 277: ...the bottle 6 When the toner bottle is empty return the slider of the toner unit to the original position to close the refill opening and the toner bottle You can now remove the toner bottle from the o...

Страница 278: ...e the empty container Replace the container to continue printing NOTE It is advised to replace the residual toner container every time you refill a complete toner bottle IMPORTANT Do not replace the c...

Страница 279: ...esidual toner container can be disposed normally 3 Place the empty residual toner container 4 Close the residual toner compartment Replace the residual toner container Chapter 5 Maintain the Printing...

Страница 280: ...pen the top cover of the scanner 6 original support rollers A set of rollers to guide the original 7 scanner top cover rollers A set of rollers in the top cover to guide the orig inal 8 original senso...

Страница 281: ...nner top cover from closing IMPORTANT To clean the scanner use the soft lint free muslin towels from the scanner cleaning kit 2 Use a muslin towel that has been moistened with water and firmly wrung o...

Страница 282: ...el CAUTION Watch out not to get your fingers caught in the scanner top cover 4 Press the scanner top cover down gently with both hands to close it NOTE Check that the left and right scanner open lever...

Страница 283: ...scanner calibration sheet at the back of roll 2 For more information see The media drawer on page 29 IMPORTANT Handle the calibration sheet with care Do not touch the black area of the calibration sh...

Страница 284: ...ibration sheet when instructed in the wizard 6 Tap the green button to start the scanner calibration NOTE Calibrating the scanner takes between 5 to 10 minutes Calibrate the scanner 284 Chapter 5 Main...

Страница 285: ...Chapter 6 License Management...

Страница 286: ...se file 2 Get the serial number of the machine The serial number of your system is needed to create a new license file 3 Send the list of new options the list of license numbers and the serial number...

Страница 287: ...ption This field displays the name of the option The following licenses are available for your printer The Oc PlotWave 340 or the Oc PlotWave 360 Product license License for Adobe PostScript 3 PDF Ado...

Страница 288: ...cedure NOTE For this procedure you need to log in as a System administrator or Power user 1 Open the Support Licenses tab 2 Click on the Save button The Save licenses window opens 3 Select a directory...

Страница 289: ...ploaded you must restart your system to activate the license file Procedure 1 Open the Support Licenses tab to display the license information page 2 Note the license information down 3 Get the serial...

Страница 290: ...4 Click Next read the step and click Next 5 When the user agreement appears scroll down to the bottom and check the box in front of I agree NOTE When you do not check the box for agreement your licen...

Страница 291: ...Chapter 7 Account Management...

Страница 292: ...user panel and other applications The bookkeeper uses Oc Account Console to retrieve and export the log data The bookkeeper uses the log data for accounting purposes Oc Account Logic Oc Account Logic...

Страница 293: ...ord protected and limited to the administrator Purpose Oc Account Console has the following functionalities Manage preview and publish the account information dialogue for Oc Account Logic Retrieve an...

Страница 294: ...applications and devices Values section Create values for each accounting field Import values with a CSV file Add values for each accounting field You add existing values to an accounting field Delete...

Страница 295: ...stics export of Run Start creating the statistics export The Licences screen The license screen enables you to perform the following actions Determine the host ID necessary to receive a valid licence...

Страница 296: ...enter the required accounting data in the Create new job window When you want to copy or scan from the user panel or print a job from a USB mass storage device you must enter the required accounting...

Страница 297: ...log data every day when the printer is On 3 Run the task update dialogue for the Oc PlotWave 340 360 so the printer recognises the dialogue 4 Enable accounting in Oc Express WebTools Workflow on the p...

Страница 298: ...Workflow on the printer 298 Chapter 7 Account Management...

Страница 299: ...Chapter 8 Support...

Страница 300: ...ed jobs Select Group view at the bottom of the counter history list when you want to display only the groups based on your sort criterion For example when you sort your counter history list on the col...

Страница 301: ...ave received job da ta for Service Yes When enabled the system stores the job data of all re ceived jobs You can download the data under Support Maintenance click on Download the job data Service can...

Страница 302: ...missing or invalid data in the document one or more pages not correctly printed The Postscript or PDF file is corrupt Try to print it from an application using the Oc Wide format Printer Driver for M...

Страница 303: ...ng disabled because legend not detected or rotated document doesn t fit on available media The Oc Finishing Assistant disabled folding This can happen if the image cannot be rotated so that the legend...

Страница 304: ...for printing and identification of the job The job will appear in the print queue and the Smart Inbox with its original name If the settings embedded in the file contain a Smart In box name the job w...

Страница 305: ...system Download audit events and Clear audit events Log in as a System administrator and select the Audit log in the Support tab Click on the Download audit events button to download a comma separate...

Страница 306: ...2 Set up the Proxy server Automatic proxy detection select this setting when you do not know all the proxy settings You can select this setting to let the system detect the proxy automatically Proxy e...

Страница 307: ...is connected to Remote Service appears 3 Now the system is able to send data to the service organisation For example Oc Meter Manager or Remote Service information NOTE For the online viewing approval...

Страница 308: ...currently accepting a connection and two arrows appear When the connection with the service organisation is established a remote service operator service technician is able to operate the system and...

Страница 309: ...load them Procedure 1 Open the Support Remote Service tab 2 Click on Download log files in the upper right hand corner The system creates a zip file that contains the technical and audit log files in...

Страница 310: ...onts 2 On the user panel detailed information about the problem is displayed You can use this information to solve the problem NOTE When a media jam occurs often you can perform the following checks I...

Страница 311: ...t Check if the original is damaged before you insert it Procedure 1 Use both hands to push up the left and right scanner open levers to fully open the scanner top cover A locking mechanism prevents th...

Страница 312: ...andle with care IMPORTANT During normal use the fuser has to remain closed Only open it to remove the media after a media jam Procedure 1 Wait a few moments to let the heater cool down 2 Use the media...

Страница 313: ...fuser section 4 Press the green knob on the media jam clearance handle and close the upper back cover NOTE Make sure you close the upper back cover properly make sure you hear a click Clear a media j...

Страница 314: ...e media bypass section occurs follow the help wizard on the user panel and take the following steps Procedure 1 Open the lower front cover 2 Lower the media bypass by pressing the handles on the left...

Страница 315: ...per back cover with the media jam clearance handle to access to the jammed material For more information see Clear a media jam in the heater section on page 312 4 Pull up the media bypass 5 Close the...

Страница 316: ...wing steps Procedure 1 Firmly pull the media drawer to open it 2 Remove any jammed printing material from the paper path and if necessary pull back the media and rewind it 3 Reload the media roll if n...

Страница 317: ...if the printer works correctly Procedure 1 Tap the system menu thumbnail on the user panel A window opens 2 In the list in the bottom right corner of the display select Test prints A wizard opens 3 Se...

Страница 318: ...provides information that can help to solve quality problems Procedure 1 Tap the system menu thumbnail on the user panel A window opens 2 In the list in the bottom right corner of the display select...

Страница 319: ...re 1 Tap the system menu thumbnail A window opens 2 In the list in the bottom right corner of the display select Test prints A wizard opens 3 Select Print density chart 4 Tap Ok Result A chart is prin...

Страница 320: ...Print the print density chart 320 Chapter 8 Support...

Страница 321: ...Chapter 9 Contact...

Страница 322: ...s oce com Before you use your product you must always download the latest safety information for your product make sure that you read and understand all safety information in the manual entitled Safet...

Страница 323: ...Could you find the information you were looking for O Always O Most of the times O Sometimes O Not at all What did you use to find the required information O Table of contents O Index Are you satisfie...

Страница 324: ...et to Oc Technologies B V For the attention of ITC User Documentation P O Box 101 5900 MA Venlo The Netherlands Send your comments by E mail to itc userdoc oce com For the addresses of local Oc organi...

Страница 325: ...rigin 212 Audit log 305 Authorisations Oc Express WebTools 107 Auto rotate set 159 Auto feed the original description 170 Automatic on Configure 149 Automatic roll switch set 157 B Back output 31 Basi...

Страница 326: ...quality problem 283 Copy Smart Access 42 Copy tile 40 Copy half size 200 Counter history overview 300 Current date and time 147 Custom copy preset 129 Custom print length Sheet settings 87 Custom pri...

Страница 327: ...TP SMB WebDAV 136 FTP 141 Create external location 136 generate CA signed certificate request 119 import a CA signed certificate 121 122 123 124 PlanWell Collaborate 135 scan to 227 SMB 144 USB 134 We...

Страница 328: ...blisher Express 172 Oc Publisher Select 175 180 Oc Wide format Printer Driver for Microsoft Windows 177 three levels 168 Job pause resume stop 239 Jobs tab Oc Express WebTools 67 JPEG quality descript...

Страница 329: ...Media type description 192 202 Media types 272 Media description 192 202 Mirror description 195 Layout settings 88 Mobile printing password 164 Move the printing system description 249 Mozilla Firefox...

Страница 330: ...Print quality 89 scan job 224 PlanWell Collaborate Enable 135 external location 133 Positioning description 193 203 Power switch 28 Power user description 107 Preferences tab Oc Express WebTools 74 P...

Страница 331: ...2 Remove strip erase a specific area 211 Remove a strip 238 media roll 258 Replace the residual toner container 278 Replace media roll 258 Media roll position 1 263 Media roll position 2 267 Residual...

Страница 332: ...obs 231 Settings change 82 presets and advanced settings on the user panel 45 Setup menu description 51 Sheet delivery 31 Basic settings 87 Front original tray 34 Sheet settings 87 Shut down the syste...

Страница 333: ...job 225 Time format 147 Time zone 147 Timers Sleep mode 150 Toner 275 Toner compartment 25 Top delivery tray 25 31 Trailing strip 209 Transparency flattening 154 Troubleshoot FTP create external locat...

Страница 334: ...Workflow 292 Working area printing system 22 Working hours Configure 149 Index 334...

Страница 335: ......

Страница 336: ...w canon ca Canon Europa Inc www canon europe com Canon Latin America Inc www cla canon com Canon Australia PTY Ltd www canon com au Canon China Co Ltd www canon com cn Canon Singapore PTE Ltd www cano...

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