OPERATION MANUAL
IBS 40002210
Page | 21
V13 (January 2019)
Troubleshooting
CAUTION
Never attempt to open electrical connection enclosures. Only approved, trained and
competent engineers should access the base of the unit and electrical areas.
WARNING
The information provided is for guidance only. The Alan Nuttall Partnership Ltd cannot be
held responsible for any accidents or injuries caused by instructions being carried out
incorrectly, or by the way the information is depicted.
Fault
Cause
Solution
Products are not maintaining
temperature.
Produce has been displayed in the
equipment at a low temperature.
It is beneficial for the holding time
to enter the product into the
holding unit as hot as possible for
that particular food product.
Draughts from doorways and air
conditioning units in the vicinity of
the equipment can cause the
temperature to drop.
Relocate the equipment to a
more suitable location. If this is
not
possible,
raise
the
temperature
settings
(call
Customer
Support,
as
an
Engineer is required to do this).
Set temperature is too low.
Increase the temperature using
the programmer.
Zone is not heating up.
Call Customer Support.
Temperature display is blank.
Over-temperature thermostat has
operated.
Call Customer Support.
Programmer is faulty.
Unit is not operating.
No power.
Check that the isolation switch is
switched on.
Zone fuse has tripped.
Call Customer Support.
Over-temperature thermostat has
operated.
Mains circuit breaker of the store
has tripped.
Check the mains distribution
board in store.
Lights are not working.
Light unit has failed.
Call Customer Support.
This information is provided for guidance only and is not exhaustive. Always use best practice fault-finding
techniques to establish and eliminate faults.
Some faults must only be investigated by a trained and qualified Engineer. For assistance, contact Customer
Support on [
t
] +44 (0) 1455 638300.
