OEM7 SPAN Installation and Operation User Manual v14
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Customer Support
NovAtel Knowledge Base
If you have a technical issue, visit the NovAtel Support page at
. Through the
Support
page, you can contact Customer Support, find papers and tutorials or download current manuals and the latest
firmware.
Before Contacting Customer Support
Before contacting NovAtel Customer Support about a software problem, perform the following steps:
If logging data over an RS-232 serial cable, ensure that the configured baud rate can support the data
bandwidth (see
SERIALCONFIG
command). NovAtel recommends a minimum suggested baud rate of
230400 bps.
1. Log the following data to a file on your computer for 15 minutes:
LOG RXSTATUSB onchanged
LOG ALMANACB onchanged
LOG RAWEPHEMB onchanged
LOG GLORAWEPHEMB onchanged
LOG TRACKSTATB ontime 1
LOG SATVIS2B ontime 60
LOG BESTPOSB ontime 1
LOG RANGEB ontime 1
LOG RXCONFIGA once
LOG ITDETECTSTATUSB onchanged
LOG VERSIONA once
LOG PORTSTATSB ontime 10
For SPAN systems, add the following logs to the above list in the file created on your computer:
LOG RAWIMUSXB onnew
LOG INSUPDATESTATUSB onnew
LOG INSPVAXB ontime 1
LOG INSCONFIGA onchanged
For issues with tracking L-Band or TerraStar (PPP) convergence, add the following logs to the above list in
the file created on your computer:
LOG IONUTCB onchanged
LOG GLOCLOCKB onchanged
LOG PPPPOSB ontime 1
LOG PPPSATSB ontime 1
LOG LBANDTRACKSTATB ontime 1
LOG TERRASTARINFOA onchanged
LOG TERRASTARSTATUSA onchanged
LOG LBANDBEAMTABLEA onchanged
2. Send the data file to NovAtel Customer Support:
3. You can also issue a
FRESET
command to the receiver to clear any unknown settings.
