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Norstar ICS Remote Tools
Quick-start Guide

NRU version 11

© Copyright Nortel Networks, 2004
NRU, ICS Remote Tools, Norstar and Meridian are trademarks of
Nortel Networks.
Microsoft, MS-DOS, Windows and Excel are registered trademarks of
Microsoft Corporation in the United States and other countries.
InstallShield is a registered trademark of InstallShield Corporation.

Published in Canada

N0004998 01

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Содержание Norstar ICS Remote Tools 11

Страница 1: ...Remote Tools Norstar and Meridian are trademarks of Nortel Networks Microsoft MS DOS Windows and Excel are registered trademarks of Microsoft Corporation in the United States and other countries Inst...

Страница 2: ...800 466 7835 Use Express Routing Code ERC 1063 EMEA Europe Middle East Africa Technical Support CTAS Telephone European Freephone 00800 800 89009 European Alternative United Kingdom 44 0 870 907 9009...

Страница 3: ...stomer Info screen 17 Working with customer information 18 Adding a Norstar system 18 Deleting a Norstar system from the database 19 Changing Norstar system information 20 Viewing Norstar customer inf...

Страница 4: ...4 Contents N0004998 01...

Страница 5: ...e access device In the case of the CICS an internal remote access device I RAD that is activated with a software key The RAD comes with complete installation documentation I RAD configuration informat...

Страница 6: ...ation to the CustomerInfo database is to collect the following information Required system information Customer information When you are adding a new Norstar system to the CustomerInfo database this g...

Страница 7: ...tify itself as a valid user to the RAD This password must be from eight to 10 digits A new RAD does not have a password therefore when you install a new RAD you must use set programming at the Norstar...

Страница 8: ...this field to enter any special codes that ICSRT must send to your computer modem before it is ready to communicate with the RAD The default value is EQ0X4V1 D2 C1S7 85 If your modem cannot connect t...

Страница 9: ...the screen that defines the CustomerInfo database file The list items are sorted by System ID Figure 1 Customer Info Screen This screen lists all of the Norstar systems present in a CustomerInfo data...

Страница 10: ...your computer has to the Norstar system 4 Click on Connect 5 When you complete the required activity ensure that you exit the connection to the Norstar system a On your desktop click on the Norstar I...

Страница 11: ...ge any connection properties that are different than the one entered on the Customer Information screen select the field and enter a new value 4 Click on Connect to connect to a particular ICSRT tool...

Страница 12: ...en 5 When you complete the required activity ensure that you exit the connection to the Norstar system a On your desktop click on the Norstar ICS Programming Tools screen which sits behind the Custome...

Страница 13: ...t in the directory at the end of the path you specify you will be prompted to allow the system to create a new folder The CustomerInfo database will then be added to that folder Copying the CustomerIn...

Страница 14: ...the Browse button to get the Browse for Folder screen and navigate to the folder where you want to install the database then click OK Figure 8 Browse for Folder to find path to database Note You can u...

Страница 15: ...same time Deleting a database To delete a database ensure that ICSRT and Scheduler are not running then select the database folder and delete it from your computer If you delete the database for the c...

Страница 16: ...11 Customer Info opens in default database Removing any other database does not have any impact on working of ICS Remote tools application Warning Do not delete the default database file Nortel Netwo...

Страница 17: ...displays Figure 12 For your Information screen After this you will be prompted to confirm that you want to exit before closing the Customer Info dialog Figure 13 Figure 13 User prompt screen Note This...

Страница 18: ...ore operation you must add the Norstar system information to the Customer Info database 1 Make sure your monitor displays the Customer Info screen 2 Choose the Customer Details menu and select Add The...

Страница 19: ...you delete a Norstar system from the Customer Info screen all information regarding that Norstar system will be removed from the CustomerInfo database To delete a Norstar System 1 Select the Norstar...

Страница 20: ...database The Edit Customer Information screen differs because you cannot alter the System ID Before you change Norstar system information make sure the Customer Info screen appears on your monitor To...

Страница 21: ...ything The View Customer Information screen is similar to the screen used to add a customer to the CustomerInfo database However in this screen you will not be allowed to alter any of the fields You c...

Страница 22: ...tabase The Copy Customer Information screen differs because you have to enter a unique System ID All other fields can be same To copy Norstar system information 1 On the Customer Info screen select th...

Страница 23: ...puter where ICSRT is located This copy can be used to restore the programming to the Norstar system through a scheduled restore in the event of complete programming loss The file name changes to Syste...

Страница 24: ...Queue on page 29 Restoring data with ICSRT When you use ICSRT to perform a scheduled restore you indicate the path to the backup file on your computer When the restore occurs the information from the...

Страница 25: ...ny jobs scheduled to run during the time the computer is off will need to be removed manually from the Jobs on Queue screen Refer to Removing a job on page 30 Exiting Scheduler You can close Scheduler...

Страница 26: ...s any degradation of service on the system that is being backed up 1 Before you begin make sure the Customer Info screen appears on your monitor and Scheduler is running in System tray 2 On the Custom...

Страница 27: ...amming Restore AA Greetings Restore All The PC Source File field will be enabled only when you select any of the restore operation This allows you to browse and select a proper file in a directory whi...

Страница 28: ...you exit the Scheduler and restart it to allow it to synchronize timing so that the jobs on queue execute correctly Refer to Starting the Scheduler on page 25 When a scheduled activity completes the...

Страница 29: ...Info screen the Jobs in Queue screen appears Choosing Done on this screen will close this dialog Figure 20 Jobs in Queue screen Each job on the Job Queue is listed with its Customer name System ID Job...

Страница 30: ...re scheduled to repeat automatically are treated like a series of separate jobs Each time the job is scheduled to repeat another job is added to the JobQueue database This allows you to check if the p...

Страница 31: ...tted job When you double click on any job in Jobs in Queue dialog the View Job Info screen appears All the fields in View Job Info dialog will be filled with values read from JobQueue database All the...

Страница 32: ...wing screen appears Caution We recommend that you create a separate folder in your CustomerInfo database backup folder for manual backups Refer to Figure 22 When you perform a manual backup you can th...

Страница 33: ...version 11 33 Norstar ICS Remote Tools Quick start Guide Figure 23 Default Backup and Restore screen 6 If you want to perform a restore click on the Restore tab Figure 24 Figure 24 Default Backup and...

Страница 34: ...iately The Progress field indicates how the backup is progressing If you encounter errors or need to stop the backup click on Stop To perform an immediate restore operation click on Restore Now The re...

Страница 35: ...f Nortel Networks using the default browser installed on your computer Acronyms used in this document CICS Compact Integrated Communication System CO Central Office COM Communication ICSRT Integrated...

Страница 36: ...36 Using Norstar ICSRT Tools version 11 N0004998 01...

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