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14 Symposium Express Call Center
Getting started Standard 2.0
Introduction
Welcome
Nortel Symposium Express Call Center Release 4.2 is designed to provide a
simplified call center solution for call centers with up to 150 agents and up to
5000 calls per hour.
The Nortel Symposium Express Call Center Reports and Displays Guide
provides the information you need to create and manage system reports and to
use reports and displays to monitor your system performance.
This guide also contains descriptions of the standard reports, and a data
dictionary that you can use to create your own custom reports.
Who should read this guide
This guide is for Symposium Express Call Center administrators who are
responsible for creating and managing reports and using reports and displays.
Assumptions
This guide assumes that Symposium Express Call Center has been correctly
installed and is operational. If the application has not been installed, then you
should speak to your distributor and have the application installed.
Access rights
This guide assumes that you have the required privileges and access rights to
perform the procedures in this guide. For more information, refer to the
Nortel
Symposium Express Call Center Call Center Management Guide .