Nortel 1002rp, Техническое обслуживание и диагностика

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Using CallPilot system utilities Standard 1.11
98 CallPilot
Session Trace
The Session Trace tool displays detailed information about the activity in
a user’s mailbox and the state of the message waiting indicator (MWI).
The session information includes
„
voice messaging
„
call answering
„
express messaging activity (messages composed and sent, or left in
a mailbox)
„
the number of messages played or unplayed at the beginning,
middle, and end of a session
„
messages and personal distribution lists restored into a mailbox
„
the last change to the MWI (turned on or off, or untouched)
This session information allows an administrator or technician to study
the state of a user’s mailbox and the MWI, and to use that information to
follow up on any user complaints. For example, a user may complain
that the MWI was on, but no voice messages were in the mailbox when
the user logged on. The session information can tell the administrator
why the MWI was turned on.
To access the session trace tool
From the Windows desktop, click Start
➝
Programs
➝
CallPilot
➝
System Utilities
➝
Session Trace Tool.