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Troubleshooting 55

P0907246 Issue 01

SMDR6 System Coordinator Guide

The Call Reporting option might be screening out calls that you want
recorded. For example, if the Call Report is set for outgoing calls, then
only outgoing calls are printed. For more information on Call Reports,
refer to Administering SMDR6, earlier in this guide.

A user must press

OK

or

£

after entering an Account code for the

record to be printed. For more information on Account codes refer to,
Administering SMDR6 for user training information.

The SMDR6 might have been restarted. It takes up to 60 seconds after
the system is restarted before any calls are recorded. Calls made during
this time are not recorded. The SMDR6 will start printing records after
this 60 second period.

Error messages

The SMDR6 shows error messages on the telephone display, or on
printed records.

Message:

This message appears if an unassigned Feature Code is entered.

Access the SMDR6 Administration to determine the correct Feature
Code. Fore more information on SMDR6 Administration, refer to
Administering SMDR6, earlier in this guide.

Message:

This message appears during SMDR6 Administration. The Account
code Feature number entered already exists within the Norstar system.

Message:

This message appears when two users try to access SMDR6
Administration simultaneously.

Message:

This message is caused by inputting the Account feature code when an
exchange line has not been selected, or is on hold.

Inactive feature

Code in use

Feature in use

No active line

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Содержание SMDR6

Страница 1: ... SMDR6 System Coordinator Guide ...

Страница 2: ......

Страница 3: ...lephones 4 Accessing the SMDR6 Main menu 5 Exiting From the SMDR6 Main menu 5 LED control 6 Special station set numbers 6 Administering SMDR6 7 Introduction 7 Printer speed 8 Setting the printer speed 8 Record formats 9 SL 1 Record format 9 Selecting SL 1 Standard record format 9 Selecting SL 1 CLID records 10 Norstar record format 10 Selecting a Norstar record format 10 Report types 12 Setting th...

Страница 4: ...ld definitions 29 SL 1 Record types 30 SL 1 Standard record format 31 SL 1 CLID format records 31 SL 1 Target line Physical lines 32 Norstar format 33 Introduction 33 Norstar record format 33 Norstar Standard record format 33 Norstar Call Information record format 34 Call Information record field definitions 34 Standard Hospitality record format 37 Norstar Real Time record format 38 Real Time Hosp...

Страница 5: ...finitions 46 Standard and CLID record formats 47 Real Time record format 48 Norstar Standard and CLID record description 48 Printable line descriptions 49 Norstar Real Time record description 52 Troubleshooting 54 Introduction 54 Printer problems 54 Ensuring Records are printed 54 Error messages 55 Glossary 1 Index 1 ...

Страница 6: ...4 Contents SMDR System Coordinator Guide P0907246 Issue 01 ...

Страница 7: ...this guide you will notice that certain conventions are used to represent steps and procedures Some numbers and words appear in square boxes These represent numbers and buttons on a Norstar telephone dial pad For example 1 Press ƒ This means press the ƒ dial then press on the telephone dial pad Words appearing on the Norstar display are represented in a similar display text For example 2 Press NEX...

Страница 8: ... answered whether a call was transferred or put on hold call duration calls associated with Account codes incoming call Calling Line Identification CLID information Bearer Capability of the line in the call Hospitality records for room occupancy status Real Time records for ringing DNIS answered unanswered transferred and released events for incoming calls with CLID information and Hospitality roo...

Страница 9: ... used efficiently guard against abuse of the telephone system provide immediate call information to database applications through Real Time call records track changes in room occupancy status System Overview The SMDR6 is a peripheral connected to the Norstar Key System Unit KSU It connects to any data collection device to provide records about telephone call activity The following diagram illustra...

Страница 10: ...reports Programming SMDR6 Using M7310 M7324 telephones When you use an M7310 or M7324 telephone prompts and menu selections appear in the first line of the telephone display Commands for the three display buttons appear in the second line of the display Pressing a display button performs the function specified on the option line An example of a two line display is shown below Programming SMDR6 Usi...

Страница 11: ...o access the SMDR6 Administration menu 1 Press ƒ The display shows Note All changes in SMDR6 Administration parameters are implemented immediately after they are selected not after the SMDR6 Administration session is ended Exiting From the SMDR6 Main menu After you have selected your specific parameters and want to exit from SMDR6 Administration follow these steps 1 Press or 2 Press QUIT at the Ma...

Страница 12: ...portant to know these special entities to interpret the reports correctly The followings are the known station set entities defined Auto Attendant Remote Pager When the Auto Attendant answers incoming calls the station set number is reported as zero if the SMDR6 is connected to a Compact ICS KSU When an incoming call is answered by Remote Pager the station set number is reported as 7 SMDR6 state L...

Страница 13: ...has a default setting shown in bold below that can be changed at any time The displays used to assign SMDR6 programming parameters are shown below SMDR6 Admin NEXT QUIT Printer 1200 NEXT QUIT Format SL 1 NEXT QUIT Report All NEXT QUIT Language English NEXT QUIT Access codes NEXT SHOW QUIT Feature F9 NEXT QUIT 115200 57600 38400 19200 9600 4800 2400 1200 Option choices SL 1 Norstar All Outgoing Acc...

Страница 14: ... below for the Compact KSU the minimum is 1200 baud for the Modular KSU the minimum is 2400 baud Note The amount of data transmitted by the SMDR6 is dependent on the call activity and the report format you select Therefore using higher baud ensures the records are printed Setting the printer speed To set the printer speed you must access SMDR6 Main menu 1 Press ƒ 2 Press NEXT until the display sho...

Страница 15: ...ord format The SL 1 CLID record format prints the CLID information only if the information is delivered Otherwise it reports the call in SL 1 Standard record format The SL 1 record format does not support the reporting of Bearer Capability and DDI Busy records Selecting SL 1 Standard record format To select the SL 1 Standard format through SMDR6 Main menu 1 Press ƒ 2 Press NEXT until the display s...

Страница 16: ...ess ƒ 2 Press NEXT until the display shows Note SHOW only appears on the display if you are running DR5 sys tems and greater 3 Press SHOW The display shows 4 Press CHANGE The display shows Norstar record format Norstar records are used when the SMDR6 output is connected to a printer In this case detailed and concise call records are generated There are four Norstar record formats available through...

Страница 17: ...port format is Standard report format To change to use different Norstar report format 4 Press SHOW for the current Norstar report format selected 5 Press CHANGE until the display shows the desired report format The different Norstar report type display screens are shown below Format SL 1 NEXT SHOW CHANGE Format Norstar NEXT SHOW CHANGE Norstar Standard NEXT CHANGE CHANGE Norstar Standard NEXT CHA...

Страница 18: ...reports all incoming and outgoing calls Outgoing SMDR6 reports only outgoing calls Accounts SMDR6 reports only calls with account codes associated with them Prefix SMDR6 reports only calls matching the pre determined digit strings These calls are usually long distance calls Note Invalid Password attempts are reported regardless of the Report Type selected Real time call records are not affected re...

Страница 19: ...When in Report Type menu press CHANGE until the display shows 2 Press SHOW to view or modify the prefix strings The display shows 3 Using the dial pad enter the long distance prefix digits In this example 9293 is used The display shows Either the BKSP or CLEAR buttons can be used to correct characters that are entered in error The BKSP button erases one character at a time The CLEAR button erases ...

Страница 20: ...cation Numbers PIN can be associated with these codes The long distance user dials the Access code of the carrier up to five digits followed by the PIN 0 to 16 digits followed by the telephone number to make long distance calls The Access Code feature provides security to the long distance user by suppressing the printing of the PIN in the output records You can have up to five Access codes assign...

Страница 21: ...ollowing the long dis tance Access Code Account feature code Account codes allow you to cross reference telephone calls from your company to different clients or telephone activities Before Account codes can be entered by users an Account feature code must be established The Feature code can be any number between 900 and 999 When the SMDR6 is connected to the KSU a default Feature code is requeste...

Страница 22: ...ith the SMDR6 Account feature code Account code list Account codes create a reference for tracking telephone calls For example someone contacting a billable client would enter an assigned code each time a call was placed to that client Account codes are from one to 12 digits long Account codes cannot contain the or symbols An example of an Account code list is shown below Account code Description ...

Страница 23: ...ree digit SMDR6 Account feature code The display shows 3 Enter a one to 12 digit number In this example the number 23 is used The display shows Note If an Account code is entered incorrectly press BKSP and re enter the number 4 Press OK The display shows Note When you are using an M7100 or an M7208 telephone press for OK and for BKSP An Account code can be entered at any time during a call However...

Страница 24: ...ram a memory button 1 Press ƒ 2 Press a programmable Norstar button 3 Press ƒ 4 Enter the three digit SMDR6 Account feature code 5 Using the paper labels supplied with the Norstar telephone label the button Account feature code Programming an Account code autodial button Frequently dialed Account codes can be programmed on M7310 dual memory buttons These are called Account code buttons To program ...

Страница 25: ...ameters below to their default value Date format To select printing the date in MM DD YY DD MM YY or YY MM DD format Header format To select print the header line in LINE followed by the STN or originator followed by terminator CLID Name To select if the CLID name information is available from the trunk Long CLID To select if the CLID number from the trunk has 11 or 15 digits Call Type To select i...

Страница 26: ...de feature Language preference To select to print report using North America English or U K English and to enable or disable the support of other languages in SMDR6 report Note Some of the above parameters are market specific It the parameter value doesn t match the trunk property the SMDR6 can produce incorrect reports If you are using a Call Accounting package to process the SMDR6 report consult...

Страница 27: ...XT CHANGE Date Format MDY NEXT CHANGE Header Line Stnx NEXT CHANGE Name CLID Yes NEXT CHANGE Long CLID No NEXT CHANGE Call Type Yes NEXT CHANGE Call Charge No NEXT CHANGE Report DNIS On NEXT CHANGE Connect Char Off NEXT CHANGE Supervision No NEXT CHANGE Filter time 2 NEXT CHANGE English N Amer NEXT CHANGE French Yes NEXT CHANGE Spanish No NEXT CHANGE Hospitality Off NEXT CHANGE ...

Страница 28: ...municate with the SMDR6 The default communication parameters of SMDR6 are 1200 baud None parity 8 data bit 1 stop bit hardware flow control CTS RTS System registers System parameters are represented using registers There are four different kinds of register Registers with prefix R are general registers representing system and market specific parameters The following registers are defined in SMDR6 ...

Страница 29: ... 0 All 1 Outgoing 2 A C Code 3 Prefix R05 Report language 0 English 1 French R06 Master Slave mode 0 Master 1 Slave R07 Reserved R08 Date format 0 MM DD YY 1 DD MM YY 2 YY MM DD R09 Header format 0 Line Station Set 1 Originator Terminator R10 Answer supervision 0 Not Supported 1 Support R11 CLID Name 0 Not Supported 1 Supported R12 Long CLID 0 Not Supported 1 Supported R13 Call type 0 Not Supporte...

Страница 30: ...sented using the prefix P Eight Long distance prefix registers P0 to P7 are allocated Registers for Access Codes and Suppress digits are represented using the prefix A and S respectively Five Access code registers A0 to A4 and five Suppress digit registers S0 to S4 are allocated Registers for Languages supported are represented using the prefix L Five language registers L0 to L4 are allocated SMDR...

Страница 31: ...f To change the system parameters or the market specific parameters enter AT admin in the PC terminal The SMDR6 responses with OK to the PC terminal To read a particular register value enter AT reg number The SMDR6 responses with the value of the register To change a particular register value enter AT reg num val The SMDR6 changes the register value to val AT command Description AT Query system sa...

Страница 32: ...es the extended AT Commands available AT command Description AT admin Toggle extended admin mode turn on off AT commands AT Rnn Read Register nn AT Rnn x Write Register nn with x AT Pn Read long distance prefix n AT Pn xxxx Write long distance prefix n xxxx AT An Read access bin n AT An xxx Write access bin n xxx AT Sn Read suppression bin n AT Sn xx Write suppression bin n xx AT Ln Read language ...

Страница 33: ...llowing illustrates a sample session to configure the SMDR6 in Slave mode When in Slave mode the SMDR6 will not be accessible using the SMDR6 Main menu The AT Command Set must be used to configure Slave SMDR6s Similar procedures should be used to change the system parameter values of Slave SMDR6s Note Remember to clearly mark each SMDR6 as master or slave and label the configured serial baud of al...

Страница 34: ...racters This section describes the SL 1 record format It explains how to interpret the reports SL 1 record format The SMDR6 supports two different SL 1 record format SL 1 Standard record format SL 1 CLID record format The SL 1 CLID format is similar to the SL 1 Standard format with the addition of CLID information For lines that do not support CLID or when no CLID information is delivered from the...

Страница 35: ...Blank Blank space 7 8 CustNo 00 Customer number 9 Blank Blank space 10 16 OrigID TXXXXXX Line number DNXXXX STN number CF00001 Conference number 17 Blank Blank space 18 24 TerID TXXXXXX Line number DNXXXX STN number 25 37 Blank Blank space 38 48 TimeStamp MM DD HH MM Time stamp 49 Blank Blank space 50 57 Duration HH MM SS Call duration 58 Blank Blank space 59 90 Digits XXX X Dialed digits 50 61 Ac...

Страница 36: ...S E M and C records do not contain the duration field The E records do not contain any dialed digits Note The I record does not contain Call Information number all other record types will contain the Call Information number if delivered Letter code Record type I Initialization Record N Normal Record S Start Record E End Record A Authorization Record C Charge Record M Conference Charge Record ...

Страница 37: ...low SL 1 CLID format records The SL 1 CLID format record consists of two lines The CLID information if available is presented in the third character position of the second line The CLID number is always 16 digits Any missing numbers are represented by an x If there is no CLID Information available then no CLID Information record is delivered Some examples of SL 1 CLID format records are shown belo...

Страница 38: ...ation in slave SMDR6 the master SMDR6 must be configured to receive CLID information The master SMDR6 must be configured to print SL 1 CLID record format or Norstar CLID record format or Norstar real time format or Norstar all format SL 1 Target line Physical lines When target lines are used on digital trunks records show both the target line number and the physical line number An example of an in...

Страница 39: ... different Norstar record formats Norstar Standard record format Norstar CLID record format Norstar Real Time record format Norstar All record format Norstar Standard record format Norstar Standard format records always start with a header line indicating the date MM DD YY time HH MM SS LINE field and STN field The records have at least one event line showing an event and time stamp An example of ...

Страница 40: ...tar CLID record format or Norstar real time format or Norstar all format Note SMDR6 reports CLID information only for lines which are capable of delivering CLID The Norstar KSU must be properly configured to enable delivering CLID Information Call Information record field definitions The first Call Information line after the header line is the CALLING NUMBER maximum of 11 characters if the number ...

Страница 41: ... appears below An example of a call record with CLID number truncated is shown below 04 04 98 11 12 01 LINE 0013 STN 7465 CALLING NUMBER 4032919123 NAME UNKNOWN UNKNOWN BC SPEECH 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED 04 04 98 20 30 00 LINE 0035 CALLING NUMBER 4032919123 NAME UNKNOWN UNKNOWN BC SPEECH 00 00 00 NO ANSWER RINGING 3 15 04 04 98 11 12 ...

Страница 42: ...ue 01 An example of a call record with only partial CLID number is shown below 04 04 98 11 12 01 LINE 0013 STN 7465 CALLING NUMBER 1234567890x NAME UNKNOWN UNKNOWN BC SPEECH 00 00 00 INCOMING CALL RINGING 0 32 00 00 39 HOLD 00 01 12 UNHOLD 00 02 47 CALL RELEASED ...

Страница 43: ...ing room 12345 status set to vacant appears below An example of a Standard Hospitality record showing room 7324 status set to vacant appears below An example of a Standard Hospitality record showing room 732 status set to basic appears below An example of a Standard Hospitality record showing room 73 status set to mid appears below An example of a Standard Hospitality record showing room 7 status ...

Страница 44: ...d by the letter T Released is represented by the letter R Hospitality vacant is represented by the letters H V Hospitality basic is represented by the letters H B Hospitality mid is represented by the letters H M Hospitality full is represented by the letters H F The RINGING call state is unique to Real Time records because it indicates a ringing line as soon as SMDR6 received the CLID Information...

Страница 45: ...o drive external PC database applications One such application is to locate customer information stored in the database by extracting the CLID information from the Real time records 041197 094105 0003 2919000 Alan Smith U G 041197 094105 0003 2919000 7305432 U D 041197 094111 0003 7344 2919000 Alan Smith U A 041197 094156 0003 7440 2919000 Alan Smith U T 041197 094414 0003 7440 2919000 Alan Smith ...

Страница 46: ...ide An example of a Real Time Hospitality record showing room 12345 status set to vacant appears below An example of a Real Time Hospitality record showing room 7324 status set to vacant appears below An example of a Real Time Hospitality record showing room 732 status set to basic appears below An example of a Real Time Hospitality record showing room 73 status set to mid appears below An example...

Страница 47: ...It is transferred 25 seconds after it is answered and is released two minutes after it was transferred 030298 154920 0022 4032919000 UNKNOWN D G 030298 154920 0022 4032919000 8002349876 D D 030298 154935 0022 7101 4032919000 UNKNOWN D A 030298 155000 0022 7169 4032919000 UNKNOWN D T 030298 155200 0022 7169 4032919000 UNKNOWN D R 03 02 98 15 49 20 LINE 0022 STN 7101 CALLING NUMBER 4032919000 NAME U...

Страница 48: ...set up as a DID line requiring receive digits to route the call through the KSU via a target line If all target line destinations are busy and the KSU is programmed to return busy instead of routing the call to the prime station set SMDR6 reports busy Target line busy This happens when a target line is involved with a call and a second incoming call tries to use the same line SMDR6 reports busy bu...

Страница 49: ...supports the reporting of Bearer capability associated with the call as part of the CLID format record An example of an incoming call with Bear capability data is shown below Note This is supported only if the KSU supports Bearer capabilities 12 03 98 14 36 00 LINE 0035 CALLING NUMBER 7355303 NAME UNKNOWN UNKNOWN BC SPEECH 00 00 00 NO ANSWER RINGING 0 02 ...

Страница 50: ...trates an incoming call using the TIE service with service ID 0 and the corresponding outgoing call using the PUBLIC service Note This is supported only if the necessary Norstar hardware is installed and the PRI trunks are configured properly to deliver PRI call by call service information 01 01 98 01 38 00 LINE 0001 STN 221 CALLING NUMBER 6135551212 NAME UNKNOWN UNKNOWN DNIS NUMBER 9772210 BC SPE...

Страница 51: ... delivered DNIS reporting is supported in both Norstar CLID format and Norstar Real Time format An example of an incoming call with DNIS information is shown below Note This is supported only if the necessary Norstar hardware is installed and the trunks supporting DNIS are configured properly to deliver DNIS information 01 01 98 01 38 00 LINE 0001 STN 221 CALLING NUMBER 6135551212 NAME UNKNOWN UNK...

Страница 52: ... outgoing call with call connected digit separator is shown below This option can be enabled using the AT command or the SMDR6 Extended main menu The default of this option is disabled Note The SMDR6 cannot differentiate between required digits to connect the call and extra digits dialed before the call is connected Not all KSUs support the delivery of call connected signal and this feature may no...

Страница 53: ...00 00 BUSY DIGITS DIALED 9369552 00 00 00 CONFERENCE STN2 7425 00 00 00 CONFERENCE LINE2 0052 00 00 00 CONFERENCE END 00 00 00 RESTRICTI0N PASSWORD 99 00 00 00 CALL RELEASED 00 00 00 TRANSFERRED 00 00 00 FROM TRANSFER RECORDS LOST LINE 0015 BC SPEECH BC UNRESTRICTED DIGITAL BC RESTRICTED DIGITAL BC 3 1 kHZ AUDIO BC 7 kHZ AUDIO BC VIDEO CALLING NUMBER 4032919123 CALLING NUMBER 12345678901 CALLING N...

Страница 54: ... The time is an offset from the start time of the call indicated in the header The second field describes the event associated with that call Events can be either a call state like hold or transfer or a user action like account code entry The third field is data which further describes the action indicated in the second field 0 1 2 3 4 5 6 7 12345678901234567890123456789012345678901234567890123456...

Страница 55: ...ll be LINE The line below is printed after the header line when SMDR6 or the KSU is restarted The line below is printed after the header line with all five fields or after the CLID Information The time in the header line is when the call was actually answered This time minus the ringing duration the third field is when the call actually started ringing The line below is printed after the header li...

Страница 56: ... the last state of a call It is followed by a carriage return and two line feeds so that there is a blank line before the start of the next call record The line below is printed when digits dialed are displayed in Outgoing call records A maximum of 32 digits characters may appear If the call connected digit separator option is enabled an is inserted between digits dialed before and after the call ...

Страница 57: ...ts with leading zeros The lines below are printed when CLID information is available The calling number shown can be a maximum of 12 characters of which a maximum of eleven can be digits If a number received by the KSU is longer than eleven digits then a is the first character followed by the eleven least significant digits The name can be a maximum of 15 characters Each of the number and name can...

Страница 58: ...h fixed For example 010598 is January 5 1998 The second field is the time which is also a fixed field with six digits HHMMSS There are no separators between hour minute and second The third field is the line which is associated with the call being tracked The line is fixed at four digits and may have leading zeros For example 0019 is line 19 Because the Real Time Hospitality record does not use th...

Страница 59: ...haracters and appears blank The sixth field is the CLID name or DNIS information The name can have a maximum of 15 characters If no name is available UNKNOWN appears in this field This field is replaced by the DNIS information in D records The DNIS can have a maximum of 10 digits In the Real Time Hospitality record the sixth field shows the room occupancy status indicator The seventh field is the ...

Страница 60: ...s connected to the SMDR6 unit is on line is properly loaded with paper Ensuring Records are printed If the printer is off line from SMDR6 the following message appears on the display for three seconds when you access SMDR6 Administration If there is nothing wrong with the printer set up then ensure SMDR6 is configured to the same speed as your printer For more information about printer set up refe...

Страница 61: ...ring this time are not recorded The SMDR6 will start printing records after this 60 second period Error messages The SMDR6 shows error messages on the telephone display or on printed records Message This message appears if an unassigned Feature Code is entered Access the SMDR6 Administration to determine the correct Feature Code Fore more information on SMDR6 Administration refer to Administering ...

Страница 62: ...ation is being administered at this time The SMDR6 has internal event buffers that store all information relating to call records If the system becomes overloaded because of excessively high call activity records can be lost This message appears in the printed call records RECORDS LOST You might require a higher speed printer or an external print buffer device System in use ...

Страница 63: ...s information about a call s duration and number dialed Call report A report that uses call record information collected by SMDR6 to itemize telephone activity CLASS Custom Local Area Signalling Services is a collection of services from the local telephone company CLID If available from the local telephone company Calling Line Identification is when the calling number is shown on the Norstar displ...

Страница 64: ...rld Prompt A message appearing on the Norstar display instructing the user to perform a specific task Record A unit of information consisting of several related data items pertaining to a call SL 1 record format The organization of information that SMDR6 data must be translated into before the data it contains can be read by an SL 1 call accounting program SMDR6 Station Message Detail Recording 6 ...

Страница 65: ... record 48 Printable line 49 Real Time record 52 Digit separator 46 Direct Inward Dial 42 E Extended main menu 19 Access code 20 Call charge 19 Call type 19 CLID digits 19 CLID name 19 Date format 19 DNIS 19 Filter time 20 Header format 19 Language 20 Market profile 19 room occupancy status feature 19 Separator feature 19 structure 21 Supervision 19 F Field definitions Call Information record 34 N...

Страница 66: ...apability 43 Busy 42 Norstar 10 33 34 Norstar All 41 Norstar Call Information 34 Norstar Real Time 38 Norstar Standard 33 selecting 10 SL 1 CLID 10 31 SL 1 field definitions 29 SL 1 record format 28 SL 1 Record types 30 SL 1 Standard 9 31 Record types 12 S Setting Access codes 15 Account feature code 16 language 14 printer speed 8 Report type 12 Special station set numbers 6 Station Message Detail...

Страница 67: ......

Страница 68: ... Norstar is a trademark of Nortel Networks Printed in Canada P0907246 Issue 01 ...

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