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266 Troubleshooting
Common Problems
If you are having problems, you may find the answers here.
Problem Possible Cause Solution
When using the internal AAA
login Web server, you cannot
communicate with PayPal. The internal AAA login server
communicates with PayPal on a specified
port which is not enabled within the
company’s firewall. Enable communications with PayPal on
port 1111 and make sure that the SSL
port on the Nomadix is still 443.
When a subscriber who is
enabled with DHCP logs onto the
system, they are not assigned an
IP address. The DHCP relay is enabled with an
incorrect IP address for the external
DHCP server. Check the IP address for the external
DHCP server. If necessary, test the
communication with the “ping”
command.
The DHCP relay is enabled with the
correct IP address for the external DHCP
server, but the DHCP server is
misconfigured. Check the external DHCP server
settings (for example, is it configured to
a routable class of IP addresses? Are
there enough IP address specified? If
you specified a subnet, is it correct?). If
you suspect the subnet, try using
255.255.255.0
The DHCP relay is disabled and the DHCP
service settings in the Access Gateway
are misconfigured. Check the internal DHCP service
settings.
Subscribers are unable to route
to a domain name, but they can
route to an IP address. The DNS server settings are
misconfigured. Check the DNS settings (host, domain,
and the primary, secondary, and
tertiary DNS).
The DNS server is down. Check with the service provider. Is the
DNS server down?
When a subscriber logs in for the
first time, their browser is not
redirected to the specified home
page. Home page redirection is not enabled in
the Access Gateway. Enable home page redirection.
The home page URL was entered into the
Access Gateway incorrectly. Re-enter the correct URL.
The server that hosts the home page is
down, or the service provider (if different
from the host) is not able to route to
your page. Check that the server is operational and
that the home page can be accessed
through your service provider (if
different).
DNS is misconfigured in the Access
Gateway. Check the DNS settings (host, domain,
and the primary, secondary, and
tertiary DNS).