50
Consumer Inf
orma
tion
The icon for the Game Card doesn’t appear on the HOME Menu
• Remove the Game Card and make sure it is oriented and inserted correctly (page 24). Make sure it clicks into place in the Game
Card slot.
Wireless communication or online gameplay doesn’t work or works inconsistently.
• Make sure that wireless communication has not been disabled in HOME Menu settings (page 18).
• Check the signal strength icon. If it appears as
or
, move closer to your communications partner or to your wireless
access point.
• External causes, such as cell phones, computers, microwaves, or even physical barriers, can interfere with wireless communica-
tions. Check for these conditions and either remove them or move to a different location.
• Stickers or covers may interfere with wireless communication. If you have added these items to your system, try removing them
and checking wireless communication again.
Unable to make Internet connection settings.
• You cannot use Wi-Fi Protected Setup as your connection method if your access point uses WEP as its security setting.
• You cannot detect and configure a connection to your access point if it uses WPA2-PSK(TKIP) as its security setting.
I can’t connect to the Internet.
If your Internet settings or Internet connection fails to work you should see an error code and/or error message. Follow the instruc-
tions displayed in the error message, see the last page of this manual to find the help desk of the re-seller.
If you are playing Nintendo DSi software
It is possible that the New Nintendo 2DS XL
Internet settings are not configured
correctly. Please perform a connection test
and follow any instructions displayed in an
error message.
The system suddenly enters Sleep Mode.
Check for and remove the following possible external causes:
• A strong external magnetic force, such as from an audio speaker, can cause the system to go into Sleep Mode.
• The New Nintendo 2DS XL system may go into Sleep Mode if it is stacked up with other systems in the Nintendo DS/3DS
product line.
Troubleshooting