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1-877-646-5288
ninjakitchen .com
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before troubleshooting�
Unit doesn’t turn on�
•
Make sure unit is plugged in.
•
Display will read “--” once connected to power.
•
Place container on base and rotate it clockwise until container clicks into place. Press the Power symbol
to turn unit on, and the available programs will illuminate indicating the unit is ready for use.
Unit doesn’t turn off�
•
Remove container from base by rotating it counterclockwise and lifting it. Display should turn off. Unplug
the power cord from the outlet.
Lid/Pro Extractor Blades® Assembly is hard to install on the cup�
•
Set the cup on a level surface. Carefully place the lid or Pro Extractor Blades Assembly on the top of the
cup and align the threads so the lid/Pro Extractor Blades Assembly sits flat on the cup. Twist clockwise
until you have a tight seal.
Doesn’t mix well; ingredients get stuck�
•
Using the pre-set programs is the easiest way to achieve great results. The pulses and pauses allow the
ingredients to settle toward the blade assembly. If ingredients are routinely getting stuck, adding some
liquid will usually help.
•
When filling the cup, start with fresh fruit or veggies, then leafy greens or herbs. Next add liquids or yogurt,
then seeds, powders, or nut butters. Finally, add ice or frozen ingredients.
Motor base won’t stick to counter or tabletop�
•
Make sure surface and suction feet are wiped clean. Suction feet will only stick to smooth surfaces.
•
Suction feet
WILL NOT
stick on some surfaces such as wood, tile, and non-polished finishes.
•
DO NOT
attempt to use
unit
when the motor base is stuck to a surface that is not secure (cutting board,
platter, plates, etc.).
Unit is difficult to remove from counter for storage�
•
Place your hands underneath both sides of the motor base and gently pull the unit up and towards you.
You get a blinking “- --” Message
•
Smart Vessel Recognition can detect which container is on the motor base. You may be trying to use a
program that is not designed for the container you have installed. The programs will light up, indicating
which programs are available for each container.
You cannot create snow from solid ice�
•
Do not use ice that has been sitting out or has started to melt. Use ice straight from the freezer.
•
Start with a few pulses and then go to a continuous blending cycle.
CARE & MAINTENANCE
CLEANING
1
Separate all parts.
2
Wash all containers in warm, soapy water
with a soft cloth.
3 Hand Washing
Wash blade assemblies in warm, soapy
water using a dishwashing utensil with a
handle to avoid direct contact with the
blades. Exercise care when handling
blade assemblies as the blades are sharp.
Thoroughly rinse and air-dry all parts.
Dishwasher
All attachments are dishwasher safe. It is
recommended that the lids, containers,
and blade assemblies be placed on the
top rack of the dishwasher
ONLY
. Ensure
the blade assemblies are removed from
their containers before placing in the
dishwasher. Exercise care when handling
blade assemblies.
Motor Base
Turn off the unit and unplug the motor base
before cleaning. Wipe motor base with a
clean, damp cloth.
Clean the touchscreen with a soft cloth,
such as microfiber, to prevent scratching.
To remove residue from the touchscreen,
you may use an all-purpose cleaner.
NEVER
spray the base or touchscreen
with water or other liquids.
DO NOT
use abrasive cloths/pads/brushes
to clean the base or touchscreen
STORING
Wrap the power cord around the cord wrap
on the back of the motor base. Store the unit
upright and store all blade assemblies inside
or attached to their respective containers with
their lids locked into place.
DO NOT
store blended or unblended
ingredients in the Single-Serve Cup with the
Pro Extractor Blades
®
assembly attached.
DO NOT
stack items on top of the containers.
Store any remaining attachments alongside
the unit or in a cabinet where they will not be
damaged or create a hazard.
RESETTING THE MOTOR THERMOSTAT
This unit features a unique safety system
that prevents damage to the motor and drive
system should you inadvertently overload the
it. If the unit is overloaded, the motor will be
temporarily disabled. Should this occur, follow
the reset procedure below.
1
Unplug the unit from the electrical outlet.
2
Allow the unit to cool for approximately 30
minutes.
3
Remove the container’s lid and blade
assembly. Empty the container and ensure
no ingredients are jamming the blade
assemblies.
IMPORTANT:
Ensure that maximum
capacities are not exceeded. This is the
most typical cause of appliance overload.
If your unit needs servicing, please call
Customer Service at 1-877-646-5288.
ORDERING REPLACEMENT PARTS
To order additional parts and attachments,
please visit ninjaaccessories.com or contact
customer service at 1-877-646-5288.
