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DEVICE SETTINGS AND MAINTENANCE: Error Messages and Remedies
4.2
Error Messages and Remedies
If one of the following error codes is displayed on the screen or printed out, follow the suggestions in
the cause and remedy column.
The error code, detailed indications and serial number of your device are helpful for proper servicing.
Error message
Cause and remedy
ERR001
EEPROM ERR
•
Loss of backup memory (EEPROM) data due to exogenous noise such as static electric-
ity or malfunction of the backup memory on the electric circuit board is probable.
•
If the same error code is displayed again even after the device is turned off and on again,
shut off the device and contact NIDEK or your authorized distributor.
ERR002
CLOCK ERR
•
Because the built-in battery has been discharged after about one month or longer of non-
use, the date and time settings may have become incorrect, or malfunction of the electric
circuit board or timer IC on the electric circuit board is probable.
•
If the same error code is displayed again even after the date and time have been reset in
parameter setting mode, shut off the device and contact NIDEK or your authorized dis-
tributor.
PD ERR
•
If the PD window is blocked, remove the obstacle. If dust settles on the PD window,
dampen a cloth with rubbing alcohol and gently wipe the dust off.
•
Install the device in a location where the device is not exposed to external light.
•
Shut off the device and contact NIDEK or your authorized distributor.
ERR011 to ERR018 COM
(OUT) ERR
•
Check whether the communication cable is properly connected to the output port.
•
Check whether the parameters related to communication are properly set.
NO DATA
•
No measured data to be transmitted exists.
•
Conduct communication after measurement.
ERR021 to ERR028 COM
(IN) ERR
•
Check whether the communication cable is properly connected to the input port.
•
Check whether the parameters related to communication are properly set.
OUT OF PAPER
•
If the printer is short of paper, refill paper.
If the printer cover is open, close it securely.
•
If the same error code is displayed even after replacement of printer paper roll, shut off
the device and contact NIDEK or your authorized distributor.
ERR501
ICC POWER ERR
•
Malfunction of the Eye Care card is probable.
•
Replace the Eye Care card and write data again.
ERR502
ICC HOLD ERR
•
The card was removed during writing.
•
Insert the Eye Care card and write data again.
ERR503
ICC WRITE ERR
•
Error related to an Eye Care card
•
Insert the Eye Care card and write data again.
ERR601
USB DEVICE ERR
•
A USB device connected to the USB-A connector was not properly recognized.
•
Check the connecting cable for proper connection.
•
If the same error code is displayed even after another USB device is connected, shut off
the device and contact NIDEK or your authorized distributor.
The following are errors related to the mechanism inside the device. Shut off the device and contact NIDEK or your autho-
rized distributor.
ERR031 TRACKING U/D ERR
ERR032 TRACKING R/L ERR
ERR033 TRACKING F/B ERR
ERR034 CHIN MOTOR ERR
ERR043 PRINT HARD ERR
ERR044 PRINT CONNECT ERR
ERR101 AR SENSOR ERR
ERR111 THERMISTOR ERR
ERR112 AR MOTOR ERR
ERR121 CYL1 ERR
ERR122 CYL2 ERR
ERR123 CHART ERR
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