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The clone operation includes:
o
The existing (factory-prepared) Restore partition
o
The complete C partition
In cases of catastrophic drive failure requiring drive replacement, a service technician can simply
connect the User Backup ‘clone’ drive in place of the original internal system drive and you’ll be back
in production (prudence would call for creating a new User Backup drive as the first order of business.
 Restore System Partition from User Backup Drive: overwrites the C partition (only) on the existing
system drive with the C partition on the external user backup drive. This allows you to insert a User
Backup drive into a removable drive bay (or otherwise connect it), and regain a functional system
partition as stored on the clone drive.
Note: This feature it is intended to allow a restore operation of the system drive that the clone was
prepared on. It is not intended to allow restoration from a ‘foreign’ TriCaster. Using the ‘Restore System
Partition from User Backup Drive’ in the latter manner will almost certainly cause multiple problems. In a
dire emergency, however (such as if a system drive fails when no User Backup from the same unit has been
prepared) a User Backup created on a similar model TriCaster can be helpful, as follows:
- Install the ‘foreign’ User Backup drive to replace the defunct system drive.
- Power up, and – at the boot selection screen – select ‘Manage TriCaster’.
- Choose ‘Restore System Partition to Factory Defaults’, and follow prompts.
It will be necessary to re-activate Windows, re-enter the registration unlock code, and possibly update the
TriCaster software after the restoration process in this case. Be aware that the approach above is not
encouraged, since minor hardware differences between the two TriCasters involved may well result in
issues in the resulting Windows installation. As well, the new system drive will no longer have a factory
restore partition. Still, it might be better than nothing in a crisis.
A.6 REGISTRATION AND TECH SUPPORT
A.6.1 REGISTER TRICASTER?
1. Read and accept the License Agreement shown when TriCaster launches.
2. Select and copy (Ctrl + c) the characters in the Product ID field in Step 1 of the registration dialog that
appears next.
3. If you have connected TriCaster to the Internet, click the button in Step 2 of the registration dialog.
4. Follow the directions provided on the Registration webpage to obtain your registration code
5. If TriCaster does not have Internet access, call (or email) Customer Support with the Product ID:
(US) 1-800-862-7837
(Outside US) +1-210-370-8452