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A.4.8 EXPORT FILES TO AN EXTERNAL DRIVE?
There are several approaches to exporting media files from within TriCaster sessions. By far the simplest is
to use the Export Media feature – see the sub-heading by that title in Section 5.3.3.
A.4.9 IMPORT/EXPORT FILES LARGER THAN 4 GIGABYTES?
This question may arise if you are using external media, perhaps portable hard drives or USB ‘thumb’ drives.
These are commonly prepared using the FAT32 file system, which does not support files larger than 4GB.
As video files will often exceed this size, FAT32 is not very suitable for use in that context. You should
reformat these drives using the NTFS system to eliminate this limitation (or you might consider transferring
larger files to TriCaster over a network connection).
A.4.10 REPAIR DAMAGED RECORDINGS?
At times, a catastrophic event (such as a power outage) that interrupts recording will result in a damaged
Quicktime® clip. Generally, such a clip can be repaired by simply adding it to a DDR playlist. (Note that this
process depends on the clip being stored as-is within the NTFS file system at all times before repair.
Operations like zipping the file, transferring it to a FAT32 drive and then back, etc., will make recovery
impossible).
A.4.11 AVOID THE ERROR “…COPY THIS FILE WITHOUT ITS PROPERTIES?”
Windows® shows this error message when you export a media file from TriCaster to an external volume
that does not use the NTFS file system. The warning is not really a concern (although we highly recommend
using NTFS formatted storage, as noted in Section A.4.9). The files will copy just fine regardless.
TriCaster generates metadata attributes for media files for internal use. This metadata is only retained when
you export to storage formatted as NTFS. That being said, the metadata is automatically regenerated if you
use the files with TriCaster again later, so its loss poses no issue.
A.4.12 FREE UP SPACE BY DELETING THE DEMO CLIPS?
1. Go to TriCaster’s Startup Screen.
2. Open a session (it doesn’t matter which one).
3. Click Manage on the icon ring, and click the Clips link at right.
4. Use the system File Explorer that opens to navigate up one level in the folder hierarchy, to
D:\Media\Clips.
5. Selectively delete content from the sub-folders you find in this location.
A.5 SOFTWARE, MAINTENANCE AND UPDATES
A.5.1 IMPROVE PERFORMANCE?
1. Click the Shut Down icon on the Home Page of the Startup Screen, and click the Administrator Mode
link at right to exit the TriCaster environment.