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NRP1002/P IP Phone User Manual

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10.6 Common Trouble Cases

Table 10 - Trouble Cases

Trouble Case

Solution

Device could not boot

1. The device is powered by external power supply via power adapter or

PoE switch. Please use standard power adapter provided or PoE switch

met with the specification requirements and check if device is well

connected to power source.

If you saw “POST MODE” on the device screen, the device system image

has been dam

aged. Please refer to the instructions in “

10.5

Entering

g Post Mode and Recover System Image

” to restore the system image.

Device could not

provider

1. Please check if device is well connected to the network. The network

Ethernet cable should be connected to the

[Network] port NOT the

[PC] port. If the cable is not well connected to the network icon

[WAN disconnected] will be flashing in the middle of the screen.

2. Please check if the device has an IP address. Check the system

information, if the IP

displays “Negotiating…”, the device does not have

an IP address. Please check if the network configurations is correct.

3. If network connection is fine, please check again your line configurations.

If all configurations are correct, please kindly contact your service

provider to get support, or follow the instructions in “10.6 Network Packet

Capture” to get the network packet capture of registration process and

send it to support to analyze the issue.

No Audio or Poor

Audio in Handset

1. Please check if Handset is connected to the correct Handset (

) port

NOT Headphone (

) port.

2. The network bandwidth and delay may be not suitable for audio call at the

moment.

Poor Audio or Low

Volume in Headphone

1. There are two Headphone wire sequence in the market. Please use the

Headphone provided, or consult the wire sequence if you wish to use a

third party headphone.

2. The network bandwidth and delay may be not suitable for audio call at the

moment.

Audio is chopping at

far-end in Hands-free

speaker mode

This is usually due to loud volume feedback from speaker to microphone.

Please lower down the speaker volume a little bit, the chopping will be gone.

Содержание NRP1002/P

Страница 1: ...New Rock Technologies Inc NRP1002 P IP Phone User Manual Version 1 0 http www newrocktech com Email gs newrocktech com Document Version 201708...

Страница 2: ...Up 16 5 1 Network Configuration 16 5 2 Line Configurations 16 6 Using the Phone 21 6 1 Making Phone Calls 21 6 1 1 Make Receive Second Call 24 6 1 2 Join Split Two Calls 3 way Local Conference 25 6 1...

Страница 3: ...9 NETWORK Basic 40 8 10 NETWORK Advanced 40 8 11 NETWORK VPN 40 8 12 LINES SIP 40 8 13 LINES Dial Peer 44 8 14 LINES Dial Plan 48 8 15 LINES Basic Settings 48 8 16 PHONE Features 49 8 17 PHONE Audio...

Страница 4: ...10 3 Reset Device to Factory Default 60 10 4 Network Packets Capture 60 10 5 Entering Post Mode and Recover System Image 61 10 6 Common Trouble Cases 62 Appendix I Icon Illustration 63 Appendix II Te...

Страница 5: ...Enable Disable Sip Line 18 Figure 17 Configure Advanced Line Options 19 Figure 18 Configure SIP Realm Domain 19 Figure 19 Configure Unregistered Dial 19 Figure 20 Enable Disable Anonymous 19 Figure 2...

Страница 6: ...ype 30 Figure 54 New Voice Message Notification 30 Figure 55 Voice Message Screen 31 Figure 56 Configure the Voice Message Number 31 Figure 57 DND Enabled on All Lines 31 Figure 58 Configure DND on Li...

Страница 7: ...tings for Lines on Web 48 Table 5 Common Phone Feature Settings on Web 49 Table 6 Audio Settings on Web 51 Table 7 MCAST Parameters on Web 52 Table 8 Time Date Setting Parameters on Web 53 Table 9 DSS...

Страница 8: ...NRP1002 P IP Phone User Manual www newrocktech com 7 68...

Страница 9: ...indoor use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high tempera...

Страница 10: ...se users productivity at a cost effective price NRP1002 P inherits all features from enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet...

Страница 11: ...like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adapter should be used If the device is connected to a PoE switch...

Страница 12: ...er Manual www newrocktech com 11 68 Figure 2 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture Figure 3 Con...

Страница 13: ...section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the lo...

Страница 14: ...the ringtone volume in talking and audio volume adjustment screen user can press this button to lower increase the audio volume Speaker key By pressing this button once user can turn on the audio cha...

Страница 15: ...b call forward lock state and the network connectivity User can get back to the default standby screen mostly by lifting and putting by the handset The icon illustration is described in Appendix I Ico...

Страница 16: ...Address The first screen of the device s web portal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and pass...

Страница 17: ...are three common IP configuration modes Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network configurations from a DHCP server Users need not to config...

Страница 18: ...SIP1 SIP2 Basic Settings from the standby screen NOTICE User must enter correct password to be able to enter advanced settings to edit line configuration The default password is 123 The parameters and...

Страница 19: ...Display Name Figure 15 Enable Disable Outbound Proxy Figure 16 Enable Disable Sip Line Save the adjustment by pressing OK or Save button when done For users who want to configure more options user sh...

Страница 20: ...igure SIP Realm Domain Figure 19 Configure Unregistered Dial Figure 20 Enable Disable Anonymous Figure 21 Configure DTMF Mode Figure 22 Enable Disable STUN Figure 23 Configure Local Port Figure 24 con...

Страница 21: ...isable Missed Call Figure 30 Enable Disable Feature Sync Figure 31 Enable Disable SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Pr...

Страница 22: ...number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number from cloud phonebook contacts Refer to 6 3 Using Cloud Phonebook Selecting a pho...

Страница 23: ...en number dialed completed user can press Dial button or OK button to call out or the number will be dialed out automatically after timeout Figure 34 Dial a Number after Audio Channel Opened NOTICE Fo...

Страница 24: ...g Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 36 Incoming Call Screen User can answer...

Страница 25: ...ser can put the handset back to the device to hang up the call or press the hands free button to close the audio channel to hang up NOTICE When the call is held or in holding state the user must press...

Страница 26: ...second call with the above methods the first call could be place on hold manually first or will be put on hold automatically at second dial Switching between Two Calls When there are two calls establi...

Страница 27: ...and confirming the second call is established user press XFER button first then dial the second party number When the number is dialed user can press XFER button again and the first party will be tran...

Страница 28: ...ss Add button to open Add Contact screen and enter the contact information of the followings Contact Name Tel Number Mobile Number Other Number Ring Tone Contact Group Figure 45 Add New Contact User c...

Страница 29: ...oud phonebook allows user to configure the device to download a phonebook from a cloud server This is very useful for office users to use the phonebook from a single source and save the effort to crea...

Страница 30: ...phone book Figure 50 Downloading Cloud Phonebook Figure 51 Browsing Contacts in Cloud Phonebook 6 4 Call Logs The device can store up to 600 call logs and user can open the call logs to check all inco...

Страница 31: ...ce of the lines supports voice message feature when the user is not available to answer the call the caller can leave a voice message on the server to the user User will receive voice message notifica...

Страница 32: ...6 Configure the Voice Message Number 6 6 Do Not Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To...

Страница 33: ...matically answered not including call waiting The auto answering can be enabled on line basis When the device is in the default standby mode if user wishes to enable or disable auto answering on a spe...

Страница 34: ...rded to the configured number To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call...

Страница 35: ...2 P IP Phone User Manual www newrocktech com 34 68 Figure 62 Select Call Forward Type Figure 63 Activate Call Forward and configure Call Forward Number Figure 64 Set Delay Time for Call Forward on No...

Страница 36: ...Settings item Enter Ring Settings item and you will find Ring Volume and Ring Type item Enter Ring Volume item and you find Headset Volume and Handsfree Volume item Enter Headset Volume or Handsfree V...

Страница 37: ...o Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone Daylight Saving...

Страница 38: ...ress soft button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exi...

Страница 39: ...controls in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by clicking the Dial button on top of the title of the web portal page or clicki...

Страница 40: ...ing user account and assigning privilege and password to new account There are two types of user privilege Administrators and Users If a user account is created as Users privilege this account will ha...

Страница 41: ...sues at troubleshooting Please refer to 10 Troubleshooting for more detail Besides the device also provided the screenshot feature to user LCD Page 8 9 NETWORK Basic User can configure the network con...

Страница 42: ...all forward all incoming calls will be forwarded to the number specified in the next field Call Forward Number for Unconditional Set the number of unconditional call forward Call Forward on Busy Enabl...

Страница 43: ...f call conference Local set up call conference by the device itself maximum supports two remote parties Server set up call conference by dialing to a conference room on the server Server Conference Nu...

Страница 44: ...Strict Proxy Enables the use of strict routing When the phone receives packets from the server it will use the source IP address not the address in via field Enable user phone Sets user phone in SIP...

Страница 45: ...is functionality offers you more flexible dial rule you can refer to the following content to know how to use this dial rule Table 3 Dial Peer Settings for Lines on Web Parameters Description Phone nu...

Страница 46: ...nt alias application This feature allows the user to create rules to make dialing easier There are several different options for dial rules The examples below will show how it works Example 1 Global S...

Страница 47: ...ut your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 69 Add Prefixes Configuration Example 4 Add Suffixes If the dial...

Страница 48: ...ixes Configuration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when user...

Страница 49: ...phone will transfer the current call to the third party Attended Transfer on Onhook Hang up after the third party answers The phone will transfer the current call to the third party Attended Transfer...

Страница 50: ...is feature and you will not hear a beep sound in talking mode when there is another incoming call Auto Hand up Delay Specify a time interval After the peer end hangs up the phone will wait for the spe...

Страница 51: ...the number 34567 it will display 3 67 on the phone Password Dial Prefix Configure the prefix of the password call number Enable Phone DND Enable Phone DND DND Response Code Set the SIP response code o...

Страница 52: ...e to restrict some numbers from dialing out This setting is device wide and applies to every user of the device User can add restricted number by entering the number in the edit box and click Add butt...

Страница 53: ...oise and decrease the echo canceller Headset Mic Offset This is to adjust the base volume of the headset Mic G 729AB Payload Length Set G729 Payload Length G 723 1 Bit Rate 5 3kb s or 6 3kb s is avail...

Страница 54: ...ary time server address when primary server is not reachable the device will try to connect to secondary time server to get time synchronization Timezone Select the time zone Resync Period Time of re...

Страница 55: ...ts wished to be deleted and click the Delete button or click the Clear button with selecting any contacts to clear the phonebook User can also add multiple contacts into a group by selecting the group...

Страница 56: ...n user s phonebook User can add new group in this page or delete an existing one Deleting a contact group will not delete the contacts in that group 8 25 CALL LOGS User can browse complete call logs i...

Страница 57: ...all Park You can retrieve the held call by using the call park code Call forward You can transfer the call to the set number Line It can be configured as a Line Key User is able to make a call by pres...

Страница 58: ...NRP1002 P IP Phone User Manual www newrocktech com 57 68 Figure 70 Softkey Configuration...

Страница 59: ...ion and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP server When...

Страница 60: ...ktech com 59 68 user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when syst...

Страница 61: ...vice and restore the device back to the state as factory default To perform a factory default reset user should Menu Settings Advanced settings and then input the password to enter the interface Then...

Страница 62: ...stem image Step 1 Download the latest device software Step 2 Setup a FTP server on a PC and put the downloaded software in the FTP repository Windows users can download free FTP server software such a...

Страница 63: ...m information if the IP displays Negotiating the device does not have an IP address Please check if the network configurations is correct 3 If network connection is fine please check again your line c...

Страница 64: ...er MWI Hold a call Mute microphone during call Volume up _ Volume down Table 12 Status Prompt and Notification Icons Call out Call in Call hold Network disconnected Keypad locked Missed calls SMS New...

Страница 65: ...NRP1002 P IP Phone User Manual www newrocktech com 64 68 Microphone muted Mixed type input Lower case input Upper case input Numeric input...

Страница 66: ...ext Input from Keypad Table 13 Look up Table of Characters Mode Icon Text Mode Key Button Characters of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c...

Страница 67: ...se Alphabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p...

Страница 68: ...ED Light State Line Key Off Line inactive Green On Line ready registered Green Blinking Dialing ringing call holding BLF Green On Subscribed number is idle Red On Subscribed number is busy Red Blinkin...

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