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6-1

v1.0, July 2008

Chapter 6

Troubleshooting

This chapter gives information about troubleshooting your WGT624 v4 wireless router. After each
problem description, instructions are provided to help you diagnose and solve the problem.

Basic Functioning

After you turn on power to the router, the following sequence of events should occur:

1.

When power is first applied, verify that the Power LED is on.

2.

After approximately 10 seconds, verify that:

a.

The Local port LEDs are lit for any local ports that are connected.

If a port’s LED is lit, a link has been established to the connected device. If a LAN port is
connected to a 100 Mbps device, verify that the port’s LED is green. If the port is 10
Mbps, the LED will be amber.

b.

The Wireless port LED is lit.

c.

The Internet port LED is lit.

If any of these conditions does not occur, see the appropriate following section.

Note:

Product updates are available on the NETGEAR website at

http://www.netgear.com/support

.

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Содержание WGT624 v4

Страница 1: ...202 10234 02 July 2008 NETGEAR Inc 350 E Plumeria Drive San Jose CA 95134 USA Super G Wireless Router WGT624 v4 User Manual...

Страница 2: ...allation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications H...

Страница 3: ...R Inc d clare que l appareil Radiolan est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Italiano Italian Con la presente NETGEAR Inc dichiara che...

Страница 4: ...nt is in the second category information equipment to be used in a residential area or an adjacent area thereto and conforms to the standards set by the Voluntary Control Council for Interference by D...

Страница 5: ...com A direct connection to the Internet and a Web browser such as Internet Explorer or Netscape are required Product and Publication Details Model Number WGT624 v4 Publication Date July 2008 Product F...

Страница 6: ...v1 0 July 2008 vi...

Страница 7: ...ISP Settings 1 5 Understanding the Basic Settings Screen 1 6 Setting Up and Testing Basic Wireless Connectivity 1 9 Chapter 2 Wireless Security Optimizing Your Wireless Connections 2 1 Understanding W...

Страница 8: ...1 Viewing a List of Attached Devices 4 3 Updating the Router Firmware 4 3 Configuration File Management 4 5 Backing Up and Restoring the Configuration 4 5 Erasing the Configuration 4 6 Changing the Ad...

Страница 9: ...nit 5 24 Chapter 6 Troubleshooting Basic Functioning 6 1 Power LED Not On 6 2 Power Light Blinks Green Slowly and Continuously 6 2 LEDs Never Turn Off 6 2 Local or Internet Port LEDs Not On 6 3 Access...

Страница 10: ...Super G Wireless Router WGT624 v4 User Manual x Contents v1 0 July 2008...

Страница 11: ...uses the following typographical conventions Formats This manual uses the following formats to highlight special messages Scope This manual is written for the WGT624 v4 wireless router according to t...

Страница 12: ...to PDF versions of the full manual and individual chapters How to Print This Manual To print this manual you can choose one of the following several options according to your needs Printing a page in...

Страница 13: ...s constantly searching for ways to improve its products and documentation The following table indicates any changes that might have been made since the WGT624 v4 wireless router was introduced Tip If...

Страница 14: ...Super G Wireless Router WGT624 v4 User Manual xiv About This Manual v1 0 July 2008...

Страница 15: ...Setting Up and Testing Basic Wireless Connectivity on page 1 9 Using the Setup Manual For first time installation of your wireless router refer to the NETGEAR Router Setup Manual The Setup Manual expl...

Страница 16: ...press Enter A login window displays 2 Enter admin for the router user name and your password or the default password For information about how to change the password see Changing the Administrator Pa...

Страница 17: ...s screen displays unless you previously cleared the Check for Updated Firmware Upon Log in check box If the router discovers a newer version of firmware you are asked if you want to update see Updatin...

Страница 18: ...view support information or the documentation for the wireless router If you do not click Logout the wireless router waits for 5 minutes after no activity before it automatically logs you out Using t...

Страница 19: ...in Understanding the Basic Settings Screen on page 1 6 2 Select Yes or No depending on whether your ISP requires a login This selection changes the fields available on the Basic Settings screen Yes If...

Страница 20: ...v1 0 July 2008 Understanding the Basic Settings Screen The fields that are displayed depend on whether or not your Internet connection requires a login The following table explains the fields in the...

Страница 21: ...r ISP This might also be called the host name Domain Name If required Enter the domain name provided by your ISP These fields appear only if your ISP requires a login Login The login name provided by...

Страница 22: ...outer during login select this option and enter the IP address of your ISP s primary DNS server If a secondary DNS server address is available enter it also This field appears only if no login is requ...

Страница 23: ...ing or Change Wireless Settings on page 2 5 2 For the wireless network names use the default name or choose suitable descriptive names In the Name SSID field you can enter a value of up to 32 alphanum...

Страница 24: ...k to the online document Wireless Communications in Appendix B 5 Set the mode to specify which 802 11 data communications protocol is used For more information about the mode see Viewing or Change Wir...

Страница 25: ...am the wireless adapter of your computer to have the same SSID and channel that you specified in the router and disable encryption Check that your computer has a wireless link and can obtain an IP add...

Страница 26: ...Super G Wireless Router WGT624 v4 User Manual 1 12 Configuring Internet Connectivity v1 0 July 2008...

Страница 27: ...ess links are those where the traffic is high and the distances are great Choose placement carefully For best results place your router Near the center of the area in which your computers will operate...

Страница 28: ...ond which can cause significant performance reduction Understanding Wireless Security To protect your network from unauthorized access use the security features of your wireless equipment Warning Indo...

Страница 29: ...are new standards wireless device driver and software availability might be limited Turn off the wireless LAN If you disable the wireless LAN wireless devices cannot communicate with the router at al...

Страница 30: ...eless adapters and the wireless router Data encryption WEP keys There are two ways to create WEP data encryption keys Passphrase method ______________________________ These characters are case sensiti...

Страница 31: ...nge this to a name that you can easily recognize in case there are other wireless networks in your area You can enter up to 32 alphanumeric characters Region The region where you are located The Smart...

Страница 32: ...one For more information about Security Options see Understanding Wireless Security on page 2 2 4 Click Apply to save your changes Set up the wireless adapter for each computer that will connect to th...

Страница 33: ...Protocol WEP wireless security 1 Log in to the router at http www routerlogin net as described in Logging In to Your Wireless Router on page 1 2 2 On the main menu below the Setup heading select Wire...

Страница 34: ...sensitive NETGEAR is not the same as nETgear The four key fields will be automatically populated with key values Manual Select which of the four keys will be active and enter ten hexadecimal digits an...

Страница 35: ...er Compatibility If you want to use WPA or WPA2 first make sure that the computers or devices that will connect to your router are able to use this type of wireless security Each computer or device wi...

Страница 36: ...cannot connect WPA2 PSK AES Only computers or devices that use WPA2 PSK AES will be able to connect to the router WPA PSK TKIP devices cannot connect WPA PSK TKIP WPA2 PSK AES This option is recommend...

Страница 37: ...ess Settings 3 On the Wireless Settings screen click Setup Access List The Wireless Card Access Setup screen displays 4 Select the Turn Access Control On check box Note When configuring the wireless r...

Страница 38: ...eless device to the Wireless Card Access list The screen changes back to the list screen Repeat these steps for each additional device you wish to add to the list 8 Repeat steps 5 7 for each additiona...

Страница 39: ...to the WGT624 v4 Enable SSID Broadcast If you disable broadcast of the SSID only devices that have the correct SSID can connect Disabling SSID broadcast nullifies the wireless network discovery featur...

Страница 40: ...Provides significantly longer range than basic 802 11 maintaining connectivity even when signals have to pass through dense walls floors or other barriers XR products require no additional configurati...

Страница 41: ...vices such as chat or games Log in to the router at http www routerlogin net as described in Logging In to Your Wireless Router on page 1 2 The content filtering features are on the router s main menu...

Страница 42: ...h as edu or gov can be viewed If you want to block all Internet browsing access during a scheduled period enter the keyword and set the schedule in the Schedule screen Blocking Services Port Filtering...

Страница 43: ...ervices screen 2 Select the Services Blocking setting that you want Never Do not block services Per Schedule Block services based on the schedule Make sure that you specify a time period in the Schedu...

Страница 44: ...If you know that the application uses either TCP or UDP select the appropriate protocol If you are not sure select TCP UDP Starting Point and Ending Point Enter the starting port and ending port numbe...

Страница 45: ...schedule for blocking content Days To Block Select days to block by selecting the appropriate check boxes Select Every Day to select the check boxes for all days Time Of Day To Block Select a start an...

Страница 46: ...rver Enter the name of your ISP s outgoing SMTP mail server such as mail myISP com You might be able to find this information in the configuration menu of your e mail program If you leave this field b...

Страница 47: ...sent daily or weekly If the Weekly Daily or Hourly option is selected and the log fills up before the specified period the log is automatically e mailed to the specified e mail address After the log...

Страница 48: ...Table 3 1 and Log action buttons are described in Table 3 2 Figure 3 6 Table 3 1 Log Entry Descriptions Field Description Action This field displays whether the access was blocked or allowed Destinati...

Страница 49: ...GT624 v4 wireless router These features can be found under the Maintenance heading in the router s main menu Viewing the Router Status The Router Status screen provides status and usage information On...

Страница 50: ...The Media Access Control address being used by the LAN port of the router IP Address The IP address being used by the Local LAN port of the router The default is 192 168 1 1 DHCP Identifies if the ro...

Страница 51: ...SH memory and can be updated as new firmware is released by NETGEAR The update process typically takes about one minute Additionally some updates require you to reset your router to its factory defaul...

Страница 52: ...To check for new firmware click Check If the wireless router finds new firmware is available follow the onscreen prompts to download the new firmware 4 To upload firmware from your computer onto the r...

Страница 53: ...in the following sections Backing Up and Restoring the Configuration You can save and retrieve a file containing your router s configuration settings To save your settings Click Backup Your browser wi...

Страница 54: ...the factory default configuration settings without knowing the login password or IP address use the Restore Factory Settings button on the rear panel of the router See Restoring the Default Configura...

Страница 55: ...single machine to the Internet you can make a local server for example a Web server or game server visible and available to the Internet This is done using the Port Forwarding screen From the Advanced...

Страница 56: ...rwarding Custom Service 2 Enter the IP address of the local server in the corresponding Server IP Address field 3 Click Add Adding a Port Forwarding Custom Service To define a service game or applicat...

Страница 57: ...r is assigned by DHCP it might change when the computer is rebooted To avoid this you can manually configure the computer to use a fixed address Local computers must access the local server using the...

Страница 58: ...plications when your WAN IP address is assigned by DHCP and is changed frequently Port triggering opens an incoming port temporarily and does not require the server on the Internet to track your IP ad...

Страница 59: ...nterferes with some other function such as port forwarding Service Name The name assigned to this service Service Type Either TCP or UDP Inbound Connection Indicates the type of inbound connection TCP...

Страница 60: ...anual or the product s support website Editing or Deleting a Service To edit an existing service 1 From the Port Triggering screen select the service you want to edit from the list of services in the...

Страница 61: ...scarded by the router unless the traffic is a response to one of your local computers or a service that you have configured in the Ports menu Instead of discarding this traffic you can have it forward...

Страница 62: ...ansmit unit MTU value for most Ethernet networks is 1500 bytes For some ISPs particularly some using PPPoE you might need to reduce the MTU You should not do this unless you are sure it is necessary f...

Страница 63: ...ic DNS service providers whose names appear in the Select Service Provider field For example for dyndns org enter www dyndns org 2 Select the Use a Dynamic DNS Service check box 3 Select the name of y...

Страница 64: ...CP and RIP From the wireless router s main menu under Advanced select LAN IP Setup The router is shipped preconfigured to use private IP addresses on the LAN side and to act as a DHCP server The route...

Страница 65: ...ethod of the RIP packets that the router sends It recognizes both formats when receiving By default it is disabled RIP 1 is universally supported RIP 1 is probably adequate for most networks unless yo...

Страница 66: ...same IP address subnet as the router s LAN IP address Using the default addressing scheme you should define a range between 192 168 1 2 and 192 168 1 253 although you might wish to save part of the r...

Страница 67: ...r the reserved address into the table To edit or delete a reserved address entry 1 Click the button next to the reserved address you want to edit or delete 2 Click Edit or Delete Figure 5 6 Tip If the...

Страница 68: ...nal static routes You must configure static routes only for unusual cases such as multiple routers or multiple IP subnets located on your network To add or edit a static route 1 From the wireless rout...

Страница 69: ...on your LAN is 192 168 1 100 Your company s network is 134 177 0 0 When you first configured your router two implicit static routes were created A default route was created with your ISP as the gatew...

Страница 70: ...Select the Turn Remote Management On check box 3 Specify which external addresses will be allowed to access the router s remote management a To allow access from any IP address on the Internet select...

Страница 71: ...r HTTP 5 Click Apply to have your changes take effect Configuring Quality of Service QoS QoS is an advanced feature that can be used to prioritize some types of traffic ahead of others The wireless ro...

Страница 72: ...do not require QoS are assigned to the best effort category which receives a lower priority than voice and video WMM QoS is enabled by default and can be disabled in the QoS Setup screen shown in Fig...

Страница 73: ...at this traffic should receive relative to other applications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list...

Страница 74: ...plications and traffic when accessing the Internet The options are Low Normal High and Highest 6 Click Apply to save this rule to the QoS Policy list and return to the QoS Setup screen 7 In the QoS Se...

Страница 75: ...ce status but can significantly reduce network traffic Advertisement Time To Live The time to live for the advertisement is measured in hops steps for each UPnP packet sent The time to live hop count...

Страница 76: ...for both APs Both APs must use the same SSID wireless channel and encryption mode see information about WEP in WEP Wireless Security on page 2 6 Both APs must be on the same LAN IP subnet That is all...

Страница 77: ...e parent AP bridging traffic to and from the child repeater AP as well as handling wireless and wired local computers To configure this mode you must know the MAC addresses of the child repeater AP Wi...

Страница 78: ...r WEP 2 From the main menu of the wireless router base unit under Advanced click Wireless Repeating Function to display the Wireless Repeating Function screen 3 Select the Enable Wireless Repeating Fu...

Страница 79: ...e set to WEP or None 3 In the Wireless Repeating Function screen select the Enable Wireless Repeater Mode radio button This IP address must be in the same subnet as the base station but different from...

Страница 80: ...Super G Wireless Router WGT624 v4 User Manual 5 26 Advanced Configuration v1 0 July 2008...

Страница 81: ...t the Power LED is on 2 After approximately 10 seconds verify that a The Local port LEDs are lit for any local ports that are connected If a port s LED is lit a link has been established to the connec...

Страница 82: ...C The CD will automatically start and detect the language you are using on your PC Select a different language option if you prefer If the CD does not automatically start browse the CD and double clic...

Страница 83: ...ng the LAN Path to Your Router on page 6 6 Make sure your computer s IP address is on the same subnet as the router If you are using the recommended addressing scheme your computer s address should be...

Страница 84: ...o access the Internet you should first determine whether the router is able to obtain a WAN IP address from the ISP Unless you have been assigned a static IP address your router must request an IP add...

Страница 85: ...spoof your computer s MAC address This can be done in the Basic Settings screen If your router can obtain an IP address but your computer is unable to load any Web pages from the Internet Your compute...

Страница 86: ...s example ping 192 168 1 1 3 Click OK You should see a message like this one Pinging IP address with 32 bytes of data If the path is working you see this message Reply from IP address bytes 32 time NN...

Страница 87: ...DSL modem is connected and functioning If your ISP assigned a host name to your computer enter that host name as the Account Name in the Basic Settings screen Your ISP could be rejecting the Ethernet...

Страница 88: ...rent time from one of several network time servers on the Internet Each entry in the log is stamped with the date and time of day Problems with the date and time function can include Date shown is Jan...

Страница 89: ...uting Protocols TCP IP RIP 1 RIP 2 DHCP PPP over Ethernet PPPoE Power Adapter North America 120V 60 Hz input United Kingdom Australia 240V 50 Hz input Europe 230V 50 Hz input Japan 100V 50 60 Hz input...

Страница 90: ...24 36 48 54 and 108 Mbps Auto Rate Sensing Frequency 2 4 2 5 GHz Data Encoding Direct Sequence Spread Spectrum DSSS and Orthogonal Frequency Division Multiplexing OFDM Maximum Computers Per Wireless N...

Страница 91: ...s Wireless communication Enabled SSID name NETGEAR Security Disabled Broadcast SSID Enabled Transmission speed Autoa Country region United States in North America otherwise varies by region RF channel...

Страница 92: ...Super G Wireless Router WGT624 v4 User Manual A 4 Technical Specifications and Default Configuration v1 0 July 2008...

Страница 93: ...ear com reference enu winzerocfg index htm Internet Networking and TCP IP Addressing http documentation netgear com reference enu tcpip index htm Wireless Communications http documentation netgear com...

Страница 94: ...Super G Wireless Router WGT624 v4 User Manual B 2 Related Documents BETA...

Страница 95: ...5 content filtering 3 1 crossover cable 6 3 D date and time 6 8 daylight savings time 3 7 6 8 devices viewing attached devices 4 3 DHCP 4 2 server 5 11 disabling wireless client association 5 23 DMZ 5...

Страница 96: ...uipment 2 1 port filtering 3 2 port forwarding 5 1 5 2 5 3 port numbers 3 2 port triggering 5 4 5 5 PPPoE PPP over Ethernet 1 7 primary DNS server 1 8 Q QoS policy 5 19 5 20 Quality of Service QoS 5 1...

Страница 97: ...r firmware 4 3 W WAN Setup 5 6 WDS 5 22 base station 5 24 repeater 5 24 WEP 2 8 Wi Fi Multimedia Quality of Service WMM QoS 5 18 wireless channel 4 2 configuration 2 1 connectivity 1 9 placement of eq...

Страница 98: ...Super G Wireless Router WGT624 v4 User Manual Index 4 v1 0 July 2008...

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