Troubleshoot the mobile broadband Internet
connection
If your router cannot access the Internet over a mobile broadband connection, check
the following:
•
Make sure that the nano SIM card is inserted correctly into the router.
•
Check with your 5G/LTE provider to ensure that good coverage exists in the area.
•
Make sure that your 5G/LTE provider account is active.
•
Check to see if the router gets better access to the mobile broadband signal if you
move the router closer to a window or higher up in your home.
•
Check to see if your 5G/LTE provider is experiencing network problems. It might
not be that the router cannot connect to the Internet, but rather that your 5G/LTE
provider cannot provide an Internet connection.
•
You might need to change the APN . Contact your 5G/.LTE provider.
Note: If you call your 5G/LTE provider, they might want you to provide information
about your mobile broadband connection.
You cannot log in to the router
Make sure that your computer or mobile device is connected to the Orbi WiFi network.
If you do not want to use a WiFi connection, you can connect your computer to the Orbi
router with an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin
password.
Changes Not Saved
If the mobile router does not save the changes you that make in the mobile router
interface, check the following:
•
When entering configuration settings, always click the >Apply button before moving
to another page or tab, or your settings are lost.
•
Click the Refresh or Reload button in the web browser. The changes might be saved,
but the old settings might be in the web browser’s cache.
User Manual
112
Troubleshooting
Orbi 5G WiFi 6 Mesh System
