Related information
E2700 Controller-Drive Tray and Related Drive Trays Installation Guide
NetApp Documentation: E2700 Series
EI or EU Error: Installation script not found
The codes that appear depend on which version of the Appliance Installer you have. The EI code
displays if you have version 1.4 or earlier. The EU code displays if you have version 1.5 or later.
Description
This message occurs when the StorageGRID Webscale appliance software installation
cannot begin, either because it cannot locate a needed installation file or because a factory
image is incomplete or corrupt.
Corrective action
1. Restart the installation.
2. If this does not resolve the connection issue, contact technical support from the
NetApp Support Site at
.
EM or EP Error: Manage SGA returned
The codes that appear depend on which version of the Appliance Installer you have. The EM code
displays if you have version 1.4 or earlier. The EP code displays if you have version 1.5 or later.
Description
This message occurs when the pre-grid communication with the E2700 controller fails for
any of several reasons, including that the appliance is not cabled correctly, an installation
file is missing or corrupt, or a power failure occurred.
Corrective action
1. Check the cabling on the hardware.
2. Check for power issues.
3. Ping the appliance:
ping <E5600_controller_IP>
4. Check the logs on the E2700 controller.
5. Reboot the appliance.
6. Complete the steps for any
unable to connect
message.
7. If this does not resolve the connection issue, contact technical support fromthe NetApp
Support Site at
.
Related references
Unable to connect to StorageGRID Webscale appliance over the network
on page 43
42 | StorageGRID Webscale 10.4 Appliance Installation and Maintenance Guide
Содержание StorageGRID Webscale 10.4
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