NetApp StorageGRID SG5600 Series, Руководство по установке и обслуживанию оборудования

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HE error: Error synchronizing with SANtricity OS Software
The seven-segment display on the compute controller shows an HE error code if the StorageGRID
Appliance Installer cannot synchronize with SANtricity OS Software.
About this task
If an HE error code is displayed, perform this corrective action.
Steps
1. Check the integrity of the two SAS interconnect cables, and confirm they are securely connected.
2. As required, replace one or both of the cables, and try again.
3. If this does not resolve the issue, contact technical support.
Troubleshooting connection issues
If you encounter connection issues during the StorageGRID appliance installation, you should
perform the corrective action steps listed.
Unable to connect to StorageGRID appliance over the network
Issue
You cannot connect to the appliance.
Cause
This could occur if there is a network issue or the hardware installation did not complete
successfully.
Corrective action
1. Ping the appliance:
ping <E5600_controller_IP>
2. Access the StorageGRID Appliance Installer by opening a browser and entering the
following:
https://<Management_Port_IP>:8443
For
Management_Port_IP
, enter the IP address for management port 1 on the
E5600SG controller (provisioned during the physical installation).
3. Click Configure Admin network, and check the IP.
4. If you receive a response from the ping, check that port 8443 is open in the firewalls.
5. Reboot the appliance.
6. Refresh the installation web page.
7. If this does not resolve the connection issue, contact technical support from the
NetApp Support Site at
mysupport.netapp.com
.
Related references
E5600SG controller seven-segment display codes on page 30
54 | Hardware Installation and Maintenance Guide for SG5600 Appliances