Net2Edge
LIB-306 Install Guide
Install Guide Rev. D
www.net2edge.com
Page 19 of 25
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3. Troubleshooting
This section provides basic LIB-306 troubleshooting procedures.
1.
Verify the Product Description, Models, Applications, Features, and Specifications in the “
Introduction
”
section starting on page
4
of this manual.
2.
Verify the procedures in section
starting on page
3.
Make sure your particular model supports the function attempted.
4.
Verify the Installation. Check the Operating System, Web Browser, Telnet Client, and/or Terminal
Emulation package support.
5.
Respond to any LIB-306 error messages (see the Error Messages section of the
LIB-306 CLI
Reference
or the
LIB-306 Web User Guide
.
6.
Run the LIB-306 Diagnostics tests and verification functions (e.g., Ping, VeriPHY). See the
“Diagnostics” section of the
LIB-306 Web User Guide
manual.
7.
Check the LIB-306 operating parameters (e.g., Information, CPU Load, Log, Detailed Log). See the
“Operation” section of the
LIB-306 Web User Guide
manual.
8.
If you can access the LIB-306 via PuTTY or HyperTerminal but not via the web interface, in config
mode, enter the
default keep_ip
CLI command and try accessing the LIB-306 web interface again.
9.
If you have problems displaying the LIB-306 web interface in IE, try displaying in Compatibility View
from the IE Tools > Compatibility View menu path.
10.
Record the error condition. See “
Recording Model and System Information
” below.
11.
Contact Net2Edge Tech Support. See section“
4. Service, Warranty and Tech Support
” on page