Nest Hello
Pro Installation & Configuration Guide
Last updated: April 2018 Version: 1.1
Страница 1: ...Nest Hello Pro Installation Configuration Guide Last updated April 2018 Version 1 1 ...
Страница 2: ...How to tell if Nest Hello will work in your customer s home 3 Technical Specifications 4 Technical Specifications continued 5 Installation Setup 6 Installation Overview 6 Installation Process 6 Complex Installation Scenarios 11 Troubleshooting 11 Where to Find Additional Help 12 1 ...
Страница 3: ...ging the same chime box there needs to be at least a 16 24Volt 20 or 30Volt Amp transformer Connections Networking requirements Two connections and wires at the Nest Hello doorbell camera Four connectors and wires at the Nest Chime Bypass Wi Fi is required for software updates and remote access via the Nest App 2Mbps upload speed reserved for the Nest Hello Wi Fi 802 11 b g n 2 4 GHz Secure AES 12...
Страница 4: ...me cases a battery powered chime and doorbell are installed over old doorbell wires If there are wires under the battery powered chime and doorbell they may work with Nest Hello 4 Check the wire voltage Nest Hello will work in most homes that already have a wired doorbell But in about 25 of those homes the doorbell system can t deliver enough voltage to Nest Hello a Check the voltage at the doorbe...
Страница 5: ... Camera 1 3 inch 3 megapixel 2K color sensor 8x digital zoom Video HD UXGA 1600 x 1200 up to 30 frames sec H 264 encoding HDR Field of View 160 diagonal Audio High quality speaker and microphone Lights RGB light ring and status light Night vision 850 nm infrared LEDs Operating Temperature 4 to 104 F 20 to 40 C Weather Resistance IP65 rating Security 128 bit AES with TLS SSL 4 ...
Страница 6: ...t least 2 Mbps upload speed DSL may not qualify Requires a compatible phone or tablet with the free Nest app and Bluetooth 4 0 Bandwidth requirements At 1600x1200 Nest Hello requires 800 to 2000 Kbps of upload bandwidth while streaming video Nest Hello will use more bandwidth to stream video when there is more motion in the scene At 1600x1200 each Nest Hello could use 150GB to 600GB of upload band...
Страница 7: ...hat the indoor chime rings and that the existing wired system is intact 3 Turn off power to the doorbell Locate the electrical panel and identify the breaker that controls the circuit on which the doorbell is wired This is to protect yourself and the device If you can t determine the circuit turn off the main circuit breaker after getting permission from your customer Confirm the power is off by a...
Страница 8: ...a Add product b Scan QR code on device c Check compatibility d Watch install video optional e Make sure you have f Review placement guidelines 7 ...
Страница 9: ... When you land on this screen you are ready to proceed to wiring the chime connector g To avoid risks h Find the chime connector 8 ...
Страница 10: ...uring installation The illustration below depicts a typical circuit Note the colors of the wires are for illustration purposes only and not intended to indicate what you will find d Now insert the Chime Connector into the circuit see illustration below Insert the FRONT wire into the plastic clip on the chime connector s white wire This wire is routed from the front doorbell to the chime box blue i...
Страница 11: ... to keep them from falling into the hole in the wall c Consider the camera angle Determine if you need to use the enclosed 15 degree wedge The wedge allows you to orient Nest Hello s field of view to the left or to the right if the existing doorbell is in a corner or any location that does not provide a good view of the area directly in front of the door d Mark screw holes Using the Nest Hello wal...
Страница 12: ...g 9 Help your customer set up Nest Hello in the Nest App Go into the Nest Hello settings gear icon and walk your customer through the available features to ensure the device is setup to their preferences Let them know they can subscribe to Nest Aware for continuous 24 7 recording and intelligent alerts Advise them to visit nest com support for any future questions about their Nest Hello device 1 M...
Страница 13: ...ight to on or off 13 If there is an electronic chime set duration from 1 to 10 seconds 14 Turning off microphone disables audio streaming and audio recording 15 Select the language for Nest Hello s quick responses 16 Change or update camera s Wi Fi settings 17 Choose the location for Nest Hello This is what your customer will see in the Nest App 18 View serial number MAC IP addresses AC voltage an...
Страница 14: ...orbell If the customer adds a Nest Aware subscription to Nest Hello with familiar face alerts enabled their speaker can even say the name of a visitor they ve told their camera to recognize Where to Find Additional Help Help online https nest com support thermostat Nest Pro Tech Support 1 855 VIP NEST 1 855 847 6378 Dedicated Pro Support Hours 6am 6pm pacific 9am 9pm eastern 13 ...
