16025861 1
December 2004
©2004 Maytag Services
Neptune Front Load Washer
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Technical Information
MAH5500B*, MAH55FL*
•
Due to possibility of personal injury or property damage, always contact an authorized technician
for servicing or repair of this unit.
•
Refer to Service Manual 16010061 for detailed installation, operating, testing, troubleshooting, and
disassembly instructions.
All safety information must be followed as provided in Service Manual 16010061.
To avoid risk of electrical shock, personal injury or death; disconnect power to washer before servicing, unless
testing requires power.
CAUTION
!
!
WARNING
Leaking
•
Make sure supply hose connections are not
leaking. Check for rubber gasket damage due to
overtightening.
•
Make sure end of drain hose is correctly inserted
and secured to drain facility.
•
Avoid overloading which can push the door
partially open.
•
Check internal hose connections
•
Check tub cover. Remove, reposition and reinstall
the tub cover seal. Seal seam must be at the
top of the tub cover.
Display Lights Up When Door Opened
• This is normal behavior.
No Tumble
•
Washer does not tumble for the first 30 seconds
after the door has been opened for safety pur-
poses.
•
Fabric cycles such as DELICATES and HAND
WASH only tumble for a few seconds every 30
seconds.
•
Check for loose connections at machine control
board, motor control board and motor.
•
Perform
Motor and Motor Control Test
.
•
Washer does not tumble during some drains and
rinse fills.
No Water Fill
•
Check to make sure water supply turned on fully.
•
Normal water level is only 2.5 to 5 inches inside
the spinner.
•
Check for kinks in inlet hoses.
•
Check for clogged inlet screens.
•
Visually check hot and cold separately at
dispenser for proper flows.
•
Go to No Fill Test page 6.
Noisy
•
Clothes washer should be leveled properly as
outlined in installation instructions.
•
Weak floors can cause vibration and walking.
•
Check for loose lower front bracket
•
Be sure rubber feet are installed on leveling legs.
•
Check that the leveling leg lock nuts are
tightened.
•
If complaint is a high-pitched noise during fill then
disconnect supply hoses and clean screens.
•
Check for proper spring placement of outer tub
support springs.
•
Check strut operation.
Tub is completely full of suds
•
Run the clothes washer through another complete
cycle using cold water and no more detergent.
•
Reduce detergent amount for that specific load size
and soil level. Towel loads have a minimal amount
of soil present and typically create more suds.
•
Use high efficiency or low sudsing detergent
specially formulated for front load washers.
•
Check for restricted drain system.
•
Check for loose wire connections at control board
and pump.
•
Check to see if belt fell off motor and pulley.
•
Perform
Motor and Motor Control Test
.
Wet Clothes
•
Very small clothes loads can cause unbalances
add additional towels.
•
Excessive suds may have been present. Check
for diagnostic code 16.
•
Check unbalance harness connections at all
switches and at Control Board.
.
