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ENGLISH

6. FAULT FINDING

6.1

Error Messages

When an error occurs the display shows a screen
showing the following information:

•

An indication of the area in which the error
occurred

•

An error description

•

A suggested solution behind the pointing hand

Press

to view more information about the

occurred error and about the possible actions to
avoid the error from re-occurring.

After solving the problem, press

to reset the

error (the error screen will disappear).

Special Errors

•

Reading errors (when Optical Mark Recognition is enabled)
The document set is diverted. The operator must remove the document set and has to
complete the set manually!

•

Technical errors
The display shows a message. The error cannot be solved by operating personnel and
assistance of the service support is needed.

Warning Screen

When a cover is opened, the display shows a warning screen with the message “Cover
open and a suggested solution “Close cover”.

Содержание Carat Prisma

Страница 1: ...ation 20 3 2 1 Document Feed Trays 20 3 2 2 Conveyor Stacker 21 3 3 Starting Up 21 3 4 Loading Documents 22 3 4 1 Document Orientation 22 3 4 2 Side Guides 23 3 4 3 Document Separation 23 3 4 4 Fillin...

Страница 2: ...2 Preparations 51 4 4 3 Adjust Side Guides 52 4 4 4 Document Separation 52 4 4 5 Feeding Documents 52 4 5 insert Mail insert n Frank 53 5 Maintenance 54 5 1 Operator Maintenance 54 6 Fault Finding 55...

Страница 3: ...e plate Safety Precautions Only competent personnel should operate this machine If incompetent personnel do operate this machine the manufacturer does not accept responsibility for any resulting accid...

Страница 4: ...and utilise natural resources prudently and rationally That policy is based on the precautionary principle and principles that preventive action should be taken that environmental damage should as a p...

Страница 5: ...waste streams but we encourage you to actively contribute to the success of such collection and to the common good and better quality of life of present and future generations For more information on...

Страница 6: ...large quantities of mail rapidly and easily The system can be operated by means of a user friendly interface The settings of the system types of documents type of envelopes and the type of fold is rec...

Страница 7: ...t two feeders can be linked as pairs When the first feeder is empty the system switches to the other feeder Meanwhile the other empty feeder can be refilled without stopping It s also possible to feed...

Страница 8: ...o the Folder unit 2 1 4 Folder 4 The Folder unit folds the documents The following fold types are possible No fold Single fold Letter fold Zig zag fold Double parallel fold 2 1 5 Inserter 6 After fold...

Страница 9: ...hand grip vertical transport cover J document feed tray K collator arm L operator manual storage space M Folder N locking handle Folder O air plugs for cleaning the sensors P handle for manual envelop...

Страница 10: ...clear process will be continued ignoring the empty feeder B the start key When the start key is pressed the system starts processing C the stop key After pressing the stop key the system does not sto...

Страница 11: ...l Start menu to start a Fill Start job see 3 7 1 Using Fill Start on page 27 rotate display 180 go to the main menu 2 The main menu 2 shows 6 different functions job information see 2 4 2 Job Info on...

Страница 12: ...rs selected to pick documents from black is selected The sign below this icon shows if the document double feed detection for the relevant feeder is switched on or off The number under this icon indic...

Страница 13: ...tween 0 switched off and 9999 The system will continue until the job counter reaches the stop counter value The system stops and can be re started Note The counter settings are job related 2 4 4 Displ...

Страница 14: ...1 again After entering the correct pin code the job menu appears This menu enables the creation deletion and or editing of jobs The job menu shows the following functions job information see 2 4 2 Jo...

Страница 15: ...tton this shows the software versions that are present in the total system shows option information and system information The chip ID The system ID The installed options For installing new options se...

Страница 16: ...to improve the envelope sealing process Mode Menu When selecting from the supervisor menu the mode menu appears In this menu for each of the jobs 1 through 25 and Fill Start a choice can be made betwe...

Страница 17: ...ot overlapping each other i e the document offset value The default value is 50 mm 2 0 inch The document offset can be varied between 20 mm 0 8 inch and 75 mm 3 0 inch BRE Offset When selecting from t...

Страница 18: ...ng and inserting Flap Closer When selecting from the supervisor menu the flap closer menu appears Use this function to improve the envelope sealing process for a job The offset can be varied between 2...

Страница 19: ...opened from the test menu Use this menu to align and test the OMR reading head see Reading Head Position on page 43 The menu consists of the following functions align the OMR reading head Put a docum...

Страница 20: ...ent Feed Trays Place the document feed trays in position 1 Hold the document feeder slightly inclined as shown in the figure 2 Place the front end of the document feed tray underneath the two black ro...

Страница 21: ...onto the eccentric 4 Loosen finger knob A located below the envelope support and carefully rotate the envelope support until it is fitted correctly 5 Fasten the finger knob 6 Connect the connector 3...

Страница 22: ...er in top feeder Face up and leading Address carrier in top feeder Face up and leading Address carrier in bottom feeder Face down and trailing Address carrier in bottom linked pair feeders Face down a...

Страница 23: ...le and push them towards the documents The space between the side guides and the documents should be such that the documents have just enough play to move freely 7 Re tighten knob B 8 Remove the stack...

Страница 24: ...resistance is felt on the document 6 Pull the knob B back again when ready 7 Close the left hand side guide 3 4 4 Filling the Document Feed Tray Fill the document feed tray as follows 1 Open the left...

Страница 25: ...into the slotted hole 2 Push the stopper into position Stop position A can handle documents up to 148 mm 5 8 inch stop position B can handle documents up to 297 mm 11 7 inch and stop position C can ha...

Страница 26: ...evenly on both sides 3 6 Sealing Envelopes Note Refer to 5 1 Operator Maintenance on page 54 as well Switch the envelope sealing on or off 1 Lift the handgrip to open the top cover 2 Shift the blue ha...

Страница 27: ...eet from each filled feeder The picked documents will be folded if necessary and inserted into an envelope Only the feeders that feed successfully will be selected In the Fill Start job only the Doubl...

Страница 28: ...djust the envelope insert fingers 1 Loosen the knurled knob D on top of each finger 2 Adjust each finger so that the tip enters about 5 mm 0 2 inch into the envelope 3 Re tighten the knurled knob The...

Страница 29: ...y start the job Starting the Job To start a job 1 Press the button to start the job During running the display shows the inserting menu 2 Press the button to stop the job The machine will stop immedia...

Страница 30: ...he fingers is correct press to load a folded sheet in the envelope The envelope will be sealed when enabled refer to 3 6 Sealing Envelopes on page 26 and ejected to the conveyor stacker When finished...

Страница 31: ...or document set 8 When finished with Daily Mail press the button to stop the job 9 Turn left side guide A down 10 Move the Daily Mail handle to the AUTO position to disable the Daily Mail and to enab...

Страница 32: ...ed The selected settings button will be highlighted yellow Press to select an envelope size Use the button to enter the applicable dimensions It is also possible to select ISO standard envelopes or di...

Страница 33: ...l the number of documents is always 1 and can not be set in this screen Note The maximum number of sheets per feeder is 25 When folding is used the maximum set thickness is 8 sheets in letter fold and...

Страница 34: ...ets of documents which can not be processed automatically see 3 8 Run the Daily Mail on page 30 The feeder that is fit for the Daily Mail function will automatically be selected Press to enable the Da...

Страница 35: ...Fold type Minimum position Maximum position Single fold 75 mm 2 95 25 mm 0 98 extended Folder Longest document length minus 25 mm 0 98 Letter fold First fold 75 mm 2 95 25 mm 0 98 extended Folder Long...

Страница 36: ...the first page of the set The system will detect the end of a set by detecting the first page of the next set Because of the feeding and collating principal reverse reading has the following limitatio...

Страница 37: ...rs This menu covers the following setting Stop on misread press to set if the machine should stop or not on misreading an optical mark When stop on misread is set to yes the machine stops after detect...

Страница 38: ...s measurement on or off If the thickness measurement is on you can set the measurement area 3 Press the button 4 Set the measurement area using the arrow buttons The standard position of the measureme...

Страница 39: ...buttons to select a job If no link is required select Current job Press the button to return to the job menu Inserter data The mailing franking machine will postage frank the envelopes according to th...

Страница 40: ...eaning of all buttons and settings 6 Press to save the job with the entered settings under the specified job number and name To name a job see 3 9 7 Job Name on page 38 7 Press to perform a test run w...

Страница 41: ...re a Fill Start job can be copied Fill Start has to be defined successfully see 3 7 1 Using Fill Start on page 27 3 12 Delete a Job To delete an existing job 1 Press from main menu 2 see 2 4 1 Main Me...

Страница 42: ...can be equipped with Optical Mark Recognition OMR or Flex OMR This allows the system to read special codes that have been printed on the documents These codes contain information about the processing...

Страница 43: ...in the feeder either feeder 1 or 2 depending on the selected job 4 Press The document will be transported to the reading head position 5 Open the special OMR reading head cover in the feeder 6 Shift...

Страница 44: ...o obtain maximum blackness double strike Be aware of background noise Color changes on the form background design a logo or copy on the opposite side of the sheet that will bleed through can be read b...

Страница 45: ...ove the first mark and below the last mark a space of 8 5 mm 0 33 must be kept without printing This means that the minimum code area consists of 6 lines 2 lines to print the basic commands 4 lines fr...

Страница 46: ...a service setting Other marks functions are possible via special codes Flex codes Divert Mark Divert Continue The set will be diverted and the system continues Stop Mark Divert Stop The set will be d...

Страница 47: ...must be printed on every sheet The second mark position is used for the insert accumulate command The mark is printed on the last sheet of the set inserting is required Position 3 4 and 5 are reserve...

Страница 48: ...nu shows the following functions opens the connection menu to create a connection to a central server and to view the connection history see 4 3 3 Connection on page 48 opens the messages menu to view...

Страница 49: ...he Online Services menu the display will show messages received from the server A message has content like new software or a new job 1 Press or to select a message 2 Press for more information over a...

Страница 50: ...t value is on This setting is relevant to some PABX telephone switch systems Press to switch the dial tone detection on or off Telephone number of server contact your supplier for the telephone number...

Страница 51: ...stalled at the position of feeder no 1 It can be placed into position in the same way as the other document feeders are fitted Proceed as follows 1 Lift the paper feed rollers with the front edge of t...

Страница 52: ...ws 1 Remove feeders 2 and 3 Note The lowest feeder is feeder 1 2 Squeeze the two blue handles A and B and shift the feeding plate C as far as possible to the front 3 Push knob D forward until it click...

Страница 53: ...s are positioned parallel in relation to the feed plate to ensure correct feeding Note When longer documents are used plate C can be extended by pulling out the adjustable feed plate extension 4 5 ins...

Страница 54: ...always have one clean set available it is recommended to soak one set in water and use the other set Remove the brushes one by one by pulling them down from the brush holder Replace the brushes and ma...

Страница 55: ...m re occurring After solving the problem press to reset the error the error screen will disappear Special Errors Reading errors when Optical Mark Recognition is enabled The document set is diverted Th...

Страница 56: ...arm to reach the collating area D feeder cover to reach the feeding area E Folder cover to reach the folding area F side cover to reach the lower envelope track 6 2 1 Exit Sealing and Inserting Area...

Страница 57: ...ope Track When a stoppage occurs in the lower envelope track remove the envelopes as follows 1 Open the side cover A 2 Squeeze handles B to unlock the rollers 3 Remove the envelopes 4 Release handles...

Страница 58: ...transport cover 2 Remove the documents 3 Close the vertical transport cover 4 Press to reset the error and restart the job 6 2 6 Collating Area When a stoppage occurs in the collating area remove the...

Страница 59: ...tions Envelope Settings on page 32 Wrong envelope type used not according specifications or job settings Change envelopes according to specifications Envelope Settings on page 32 Envelopes are double...

Страница 60: ...rs adjusted too deep into the envelope Check fingers position adjust if needed Insert Position on page 28 Envelope stops too early Check envelope stop position adjust if needed Insert Position on page...

Страница 61: ...54 Envelope not always ejected from sealer Inserted document too big Check fold settings adjust if needed Fold Settings on page 34 Document not inserted deep enough Check adjustment of envelope stop...

Страница 62: ...47CFR part 15 CB Certificate conform IEC 60950 1 UL Listed I T E Information Technology Equipment conform UL IEC 60950 1 file E153801 Conform NEN EN IEC 60950 1 and derivatives 2 stations 4 stations...

Страница 63: ...356 mm 14 Folding capacity Single fold 10 sheets max 80 g m Letter fold Z fold 8 sheets max 80 g m Double parallel fold 4 sheets max 80 g m Envelope sizes Standard BRE Business Reply Envelopes Envelo...

Страница 64: ...dity factor of 50 If difference in temperature occurs between store room and mailing area the material has to be stored near the machine at least 24 hours before use Self copying paper may cause rubbe...

Страница 65: ...progress are finished and the document path is left empty Conveyor stacker Stacks up filled envelopes from the system Daily Mail Capability of an inserting system to manually insert mail sets one by...

Страница 66: ...ing envelopes Extended Folder Option makes bottom address applications and short folds possible Face down Situation in which the front of a sheet is facing downwards when placed in a document feeder F...

Страница 67: ...other suppliers Folder The Folder can fold up tot 10 pages Insert An insert is the action of inserting a document set into an envelope For native English speaking customers an insert is also a short n...

Страница 68: ...tics The feature that makes it is possible to analyze a problem on an Inserting System from a remote location Service engineer Technical engineer whose task it is to resolve problems with systems in t...

Страница 69: ...t The vertical transport section between feeders and collator Z fold A Z fold means that a document is folded twice in such a way that each folded flap is on a different size of the folded document re...

Страница 70: ...01 01 2007 F Bosveld Managing Director This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures No...

Страница 71: ...osveld Managing Director This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures Note this equipm...

Страница 72: ...e 11 13 settings 13 Divert area 8 65 document 65 feed tray 9 height 33 offset 17 orientation 22 separation 23 settings 33 specifications 62 stopper 24 document orientation extended folding 22 normal 2...

Страница 73: ...new 31 selection 29 settings 32 settings supervisor 16 start 29 L letter fold 67 loading envelopes 25 loc 9 M main menu 10 maintenance 54 maxiFeeder 51 68 document separation 52 feed documents 52 inst...

Страница 74: ...speed 16 stacker 68 start button 10 29 starting the job 29 stop button 10 29 stop counter 68 stoppage 56 collating area 58 envelope hopper 57 exit 56 Feeder 58 Folding 58 inserting area 56 lower enve...

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