en
Customer Service
42
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
Cu s tome r Se rv ic e
16 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
16.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
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on the appliance certificate.
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on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
In s ta lla tion in s tru c tion s
17 Installation instructions
17.1 Safe installation
Follow these safety instructions when in-
stalling the appliance.
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Electrical connection must only be carried
out by licensed specialist staff. Incorrect
connection will invalidate the warranty.
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The safe operation of this appliance can
only be guaranteed if it has been installed
to a professional standard in accordance
with these installation instructions. The in-
staller shall be liable for any damage result-
ing from incorrect installation.
17.2 Built-under
Do not install refrigerators, dishwashers, non-ventilated
ovens or washing machines underneath the appliance.
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If you fit an oven below the appliance, the worktop
must be at least 20 mm thick, in certain cases even
thicker. Observe the information in the oven installa-
tion instructions.
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Make sure that projecting parts such as the mains
housing or the mains cable do not collide, e.g. with
a drawer.
17.3 Intermediate floor
If the underside of the hob can be touched, an interme-
diate floor must be fitted.
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Ask your specialist retailer for an intermediate floor
as an accessory.
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If you use your own intermediate floor, the minimum
distance to the mains connection of the appliance
must be 10 mm.
17.4 Preparing the units
The worktop must be level, horizontal and stable.
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The fitted units, including wall finishing strips, must
be heat-resistant to at least 90 °C.
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Niche cladding within 50 mm of the back wall must
not be combustible (e.g. tiles, stone).
