en
Customer Service
16
8 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
8.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
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on the appliance certificate.
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on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
9 Installation instructions
Observe this information when installing the appliance.
9.1 Safe installation
Follow these safety instructions when in-
stalling the appliance.
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Electrical connection must only be carried
out by licensed specialist staff. Incorrect
connection will invalidate the warranty.
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The safe operation of this appliance can
only be guaranteed if it has been installed
to a professional standard in accordance
with these installation instructions. The in-
staller shall be liable for any damage resul-
ting from incorrect installation.
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The hob and cooker must be from the sa-
me brand, and have the same combination
feature.
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Contact protection must be guaranteed by
the installation.
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Observe the installation instructions for the
cooker.
9.2 Preparing the units
The worktop must be level, horizontal and stable.
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The fitted units, including wall finishing strips, must
be heat-resistant to at least 90 °C.
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Niche cladding within 50 mm of the back wall must
not be combustible (e.g. tiles, stone).
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With an appropriate substructure , worktops up
to 16 mm can also be used.
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Seal the cut surfaces to make them heat-resistant.
This prevents the worktop from swelling as a result
of moisture.
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