11
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate bearing these numbers can
be found on the right-hand side when you open the appliance
door. To save time, you can make a note of the number of your
appliance and the telephone number of the after-sales service
in the space below, should it be required.
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You can
therefore be sure that the repair is carried out by trained service
technicians who carry original spare parts for your appliances.
This appliance corresponds to the standards EN 55011 and
CISPR 11. It is a Group 2, Class B product.
Group 2 means that microwaves are produced for the purpose
of heating food. Class B states that the appliance is suitable for
private households.
Technical data
Automatic programmes
You can use the automatic programmes to defrost food with
the greatest of ease and prepare dishes quickly and easily. You
select the programme and enter the weight of your food. The
automatic programme makes the optimum setting. You can
select from 7 programmes.
The appliance is not in operation. A
cooking time appears in the display.
The rotary selector was accidentally pressed.
Press the "stop" button.
The "start" button was not pressed after the set-
ting was made.
Press the "start" button or clear the setting
by pressing the "stop" button.
The microwave does not work.
The door was not fully closed.
Check whether food remains or foreign
material is trapped in the door.
The "start" button was not pressed.
Press the "start" button.
The food takes longer than usual to
heat up
The microwave power setting was too low.
Select a higher microwave power setting.
You have placed a larger amount of food than
normal in the appliance.
Double the amount = double the cooking
time.
The food was colder than usual.
Stir or turn the food during cooking
The turntable is making a scratching
or grinding noise.
There is dirt or a foreign object in the area
around the turntable drive.
Clean the roller ring and recess in the
cooking compartment.
Microwave operation has been can-
celled for no apparent reason.
The microwave has a fault.
If this fault occurs repeatedly, please call
the after-sales service.
Error message
Possible cause
Remedy/Note
E no.
FD no.
After-sales service
O
GB
0344 892 8989
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 € per
minute.
Input voltage
230 V 50 Hz
Power consumption
1270 W
Maximum output power
800 W
Microwave frequency
2450 MHz
Fuse
10 A
Dimensions (HxWxD)
appliance
280 x 453 x 320 mm
cooking compartment
194.0 x 290 x 285.0 mm
Weight
15 kg
60 cm cabinet frame
382 x 594 x 20 mm
50 cm cabinet frame
382 x 494 x 20 mm
VDE approved
yes
CE mark
yes
