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Chapter 4 - Troubleshooting

Chapter 4

4 - 11

4.2.1.9

ARP (CLI Only)

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A Telnet program and computer to install it is needed.

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show arp

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4.2.1.10 Sessions Network (CLI Only)

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Association of Clients (CLI Only)

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A Telnet program and computer to install it is needed.

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show sessions network

”

Содержание UX5000

Страница 1: ...Empowered by Innovation MH240 Easy Setup Guide P N 0913105 Rev 1 April 2009 Printed in U S A Technical Support Web Site http www necux5000 com...

Страница 2: ...olutions Inc has no obligation to provide any updates or corrections to this manual Further NEC Unified Solutions Inc also reserves the right without prior notice to make changes in equipment design o...

Страница 3: ...2 Keypad Character List 2 2 Soft Key Entry 2 2 Enter the Network Settings 2 3 Set the Profile Name 2 3 Set the ESSID Manual 2 3 Set the ESSID AP Scan 2 3 Set the Security 2 4 Set the DHCP IP 2 8 Set t...

Страница 4: ...Options 3 9 Move the UX to the Customer s Network 3 11 Check the MH240 Handset 3 11 Troubleshooting 4 1 Troubleshooting the MH240 Setup 4 1 Case 1 I can t make receive a call Why 4 1 Case 2 I can t a...

Страница 5: ...Telephone For more detailed information on program options for these units refer to the following manuals available on the NEC technical support web site http www necux5000 com MH240 Wireless IP Telep...

Страница 6: ...ew In order to keep the initial setup easy you may wish to keep the network scaled to a maximum number of 100 MH240 handsets Some manual modification of the initial configuration is required in order...

Страница 7: ...00 Setup Chapter 1 1 3 SECTION 1 3 Setup Preparation Copy the following files to the computer before going onto the setup TFTP server program Initial configuration files for the MH240 Latest WL1700 MS...

Страница 8: ...1 4 Chapter 1 Chapter 1 WL1700 Setup TFTP Root Directory Files Configure TFTP Server...

Страница 9: ...Chapter 1 WL1700 Setup Chapter 1 1 5 Set TFTP Root Directory...

Страница 10: ...1 4 1 Initial Configuration for WL1700 MS Assign the IP address to 192 168 100 100 24 on the console computer Access the WebView of the WL1700 MS IP address 192 168 100 10 from the browser using Inter...

Страница 11: ...Chapter 1 WL1700 Setup Chapter 1 1 7...

Страница 12: ...1 8 Chapter 1 Chapter 1 WL1700 Setup...

Страница 13: ...Chapter 1 WL1700 Setup Chapter 1 1 9...

Страница 14: ...1229 set service profile sp1 transmit rate 11g mandatory 18 0 24 0 disabled 1 0 2 0 5 5 6 0 9 0 11 0 12 0 36 0 48 0 54 0 set service profile sp1 attr vlan name default set service profile sp2 ssid nam...

Страница 15: ...Chapter 1 WL1700 Setup Chapter 1 1 11...

Страница 16: ...1 12 Chapter 1 Chapter 1 WL1700 Setup...

Страница 17: ...Chapter 1 WL1700 Setup Chapter 1 1 13...

Страница 18: ...1 14 Chapter 1 Chapter 1 WL1700 Setup 1 4 2 Upgrade the WL1700 WS Software To be sure the unit is up to date upgrade the software in the WL1700 WS using the WebView...

Страница 19: ...Chapter 1 WL1700 Setup Chapter 1 1 15...

Страница 20: ...ng you to save the configuration or to reset without saving Click the save and reset button Wait while the WL1700 MS boots up Once the WL1700 MS has rebooted the IP address for connecting to the unit...

Страница 21: ...etwork 172 16 0 0 16 If a reset hasn t been performed on the WL1700 MS yes ex if there was no software upgrade required turn off the WL1700 MS in order for the edited initial configuration to take eff...

Страница 22: ...r Verify with the network administrator to be sure there are no DCHP server conflicts Access programming for the UX5000 In the example below WebPro access is used as the example Using Internet Explore...

Страница 23: ...Chapter 1 WL1700 Setup Chapter 1 1 19 1 Setup the DHCP server mode and Lease Time 2 Set up the DHCP scope...

Страница 24: ...cess points should connect to the UX5000 and start functioning The WL1700 MS and WL1500 AP A require PoE for power Note The assigned IP addresses must allow all devices WL1700 WL1500 UX5000 TFTP serve...

Страница 25: ...support site http www necux5000 com 2 1 1 1 Power on the MH240 1 Press and hold the MENU key for 2 seconds or more The start screen appears Note About 30 seconds will be required for displaying the s...

Страница 26: ...MH240 use the following chart for reference Pressing a dial pad digit repeatedly will scroll through the available alphanumeric characters for the digit When the desired character is displayed you ca...

Страница 27: ...d 2 to save Pressing the Power On Hook key and 1 will cancel any entered changes 2 1 1 6 2 Set the ESSID Manual Select either Manual or AP Scan For AP Scan skip the Manual steps below Factory Default...

Страница 28: ...ry Default WPA2 PSK 1 NEC SETUP OPEN 2 to 9 1 Press 3 Security to go to the Security setting screen 2 Press to select WEP and then press the round OK key 3 Press 1 Key Index to go to the Key Index set...

Страница 29: ...1 Press 3 Security to go to the Security setting screen 2 Press to select WPA and then press the round OK key 3 Press to select an encryption 1 TKIP or 2 AES and then press the round OK key 4 Press 1...

Страница 30: ...e Power On Hook key and 1 will cancel any entered changes NOTE You should upload CA Certificate cacrt pem User Certificate usercrt pem and Private Key userkey pem to MH240 in advance by using IP Phone...

Страница 31: ...it screen 8 Edit the Password and then press the OK soft key 9 Press 5 CA Cert 1 Set Cert then OK to set CA Certificate cacrt pem 10 Press 6 User Cert 1 Set Cert then OK to set User Certificate usercr...

Страница 32: ...s 2 IP Setting 1 Fixed IP 1 IP Address to go to the IP Address edit screen 2 Edit the IP Address corresponding to your network This address would have to be given to you by the computer management dep...

Страница 33: ...actory Default 1 Press 4 DNS Primary to go to the DNS Primary edit screen 2 Edit the DNS Primary you want and then press the OK soft key 3 Continue with the next feature or press the Power On Hook key...

Страница 34: ...3 Press to select a profile you want to add and then press Save soft key 4 Press HOLD as needed to exit back to the Network screen 5 Continue with the next feature or press the Power On Hook key and 2...

Страница 35: ...oft key 3 Continue with the next feature or press the Power On Hook key and 2 to save Pressing the Power On Hook key and 1 will cancel any entered changes 2 1 1 7 2 Set the SIP Proxy Factory Default 1...

Страница 36: ...ntinue with the next feature or press the Power On Hook key and 2 to save Pressing the Power On Hook key and 1 will cancel any entered changes 2 1 1 7 6 Set the User ID Optional for MH240 registration...

Страница 37: ...Hook key and 2 to save Pressing the Power On Hook key and 1 will cancel any entered changes NOTE If you set this port to blank MH240 works as standard SIP 2 1 1 8 Saving Settings and Registering the M...

Страница 38: ...the Advanced menu Follow the steps in order to define the each of the required options for the MH240 setup 2 1 1 9 1 Set the Register Timer Factory Default 3600 sec You can modify the register timer...

Страница 39: ...ess the OK soft key 3 Continue with the next feature or press the Power On Hook key and 2 to save Pressing the Power On Hook key and 1 will cancel any entered changes 2 1 1 9 5 Set the Jitter Buffer F...

Страница 40: ...2 16 Chapter 2 Chapter 2 MH240 Setup...

Страница 41: ...ION 3 1 Changing IP Addresses With WL1700 MS and MH240 3 1 1 Modifying the WL1700 MS IP Address Access the WebView of the WL1700 MS from the Internet Explorer web browser version 6 or later in the fol...

Страница 42: ...3 2 Chapter 3 Chapter 3 Modifying the IP Addresses...

Страница 43: ...Chapter 3 Modifying the IP Addresses Chapter 3 3 3...

Страница 44: ...3 4 Chapter 3 Chapter 3 Modifying the IP Addresses...

Страница 45: ...Chapter 3 Modifying the IP Addresses Chapter 3 3 5...

Страница 46: ...3 6 Chapter 3 Chapter 3 Modifying the IP Addresses...

Страница 47: ...Chapter 3 Modifying the IP Addresses Chapter 3 3 7...

Страница 48: ...til the WL1700 MS boots up 3 1 2 Move the WL1700 MS and WL1500 to the Customer s Network Move the WL1700 MS and WL1500 to the customer s network A B C D X orange green orange orange all off all green...

Страница 49: ...9 3 1 3 Change the IP Address and DHCP Options Access the WebPro for the UX5000 default IP address 172 16 0 10 from the browser using Internet Explorer 6 or later then modify the IP address and DHCP o...

Страница 50: ...0 Chapter 3 Chapter 3 Modifying the IP Addresses Change the DHCP scope in 10 14 01 and 10 14 02 In Program 10 16 16 change the DHCP option information for the SIP server IP address for the MH240 hands...

Страница 51: ...UX to the Customer s Network Move the UX5000 to the customer s network A B C D X and reboot the UX5000 to allow the new IP address to take effect 3 1 5 Check the MH240 Handset Associate the MH240 to...

Страница 52: ...3 12 Chapter 3 Chapter 3 Modifying the IP Addresses...

Страница 53: ...d to the UX500 SIP server Take a look at the Status on the handset by pushing MENU 0 1 from the idle screen 4 1 2 Case 2 I can t activate Easy Startup Mode Why East Startup Mode shall be activated in...

Страница 54: ...y High Core File CLI Only Mandatory whenever controller has restarted page 4 8 Priority High WL Controller Configuration Information page 4 9 Priority Medium Log Buffer CLI Only page 4 10 Priority Med...

Страница 55: ...le occurred 4 Details of the trouble Please write in detail as much as possible Bad example Connection goes out A voice terminal is not connected Good example When the voice terminal 1 vt1 near an AP...

Страница 56: ...xxxx is arbitrary is created in temporary files when for example a reboot of the WL controller occurred You can confirm if a core file is created using the dir command To get the core file execute the...

Страница 57: ...ssociate Unable to communicate Others Wireless LAN voice terminal No service Standby Calling Unable to roam Standby Calling Silent on both sides Calling One way call Calling 7 Network Topology Informa...

Страница 58: ...4 6 Chapter 4 Chapter 4 Troubleshooting 4 2 1 2 How to Telnet When the command prompt opens Enter telnet 172 16 254 10...

Страница 59: ...roller Information CLI Only Mandatory WL Controller Configuration Information obtained from CLI A Telnet program and a computer into which it is installed is needed Displays system version and log inf...

Страница 60: ...in dir Check if there are any Core files A Core file format is core xxxxx tar gz xxxxx could be any number Crash File from CLI or TFTP A TFTP server program and a computer to install it is needed A te...

Страница 61: ...Configuration Information 4 2 1 6 WL Controller Configuration Information CLI WL Controller Configuration Information from CLI A Telnet program and computer to install it is needed Displays all the co...

Страница 62: ...Only Log Buffer CLI Only A Telnet program and computer to install it is needed Log in set length 0 to disable the paging prompt action entirely show log buffer 4 2 1 8 FDB CLI Only FDB CLI Only A Teln...

Страница 63: ...4 2 1 9 ARP CLI Only A Telnet program and computer to install it is needed Log in show arp 4 2 1 10 Sessions Network CLI Only Association of Clients CLI Only A Telnet program and computer to install i...

Страница 64: ...d computer to install it is needed Displays event info related to function which is happening in real time Set this in advance of the trouble and make sure to stop it after you get the information Oth...

Страница 65: ...Chapter 4 Troubleshooting Chapter 4 4 13 Example In case of setting SM log for MAC address of specified client Show trace log and collect it Cancel log trace...

Страница 66: ...4 14 Chapter 4 Chapter 4 Troubleshooting...

Страница 67: ...mportant Telephone Numbers Sales Support and General Information 800 365 1928 Technical Service Current Products For NEC Authorized and Certified Installers Only 866 597 9762 Current Products After Ho...

Страница 68: ...0913105 April 1 2009 Rev 1 Printed in U S A NEC Unified Solutions Inc 4 Forest Parkway Shelton CT 06484 www necux5000 com See inside back cover for contact information...

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