NEC Univerge SV9100, Особенности и характеристики

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Attendant Call Queuing
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear a busy
tone. This helps minimize call congestion in systems that use the attendant as the overflow destination
for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to
the attendant when their primary destination is busy. With Attendant Call Queuing, unanswered calls
would normally
“stack up” for the attendant until they can be processed.
The 32 call queue total includes Intercom, DISA, DID, DIL, Tie Line and transferred calls. If the attendant
does not have an appearance for the queued call, it waits in line to be answered. If the attendant has
more than 32 calls queued, an extension can transfer a call to the attendant only if they have Busy
Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
Forwarding when unanswered or busy can occur only at the attendant if more than 32 calls
are in queue.
Assigning a station as operator in Program 20-17-01 enables call queuing function.
Program 20-17-01 setting overrides setting in Program 20-09-07: Call Queuing Class of
Service Option when set to disable.
Default Settings
Enabled
System Availability
Terminals
All Multiline Terminals assigned as an operator
Required Component(s)
None
Related Features

Call Forwarding