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1333
Voice Response System (VRS)
Description
With appropriate licensing the SV9100 provides the option for the Voice Response System (VRS) which
gives the system voice recording and playback ability. The VRS CompactFlash card provides up to 100
system messages (General Message, Automated Attendant greetings, messages, and the 900
Preamble).
General Message
– provides a recorded message to which any user can listen
Automated Attendant (Operator Assistance)
– answers incoming calls, plays a greeting to the caller
and then lets the caller directly dial a system extension
Messages
– provides announcement and overflow messages for groups
Transfer to the VRS
–
allows any extension user to Transfer their outside call to the VRS
Voice Prompting Messages
– plays call and feature status messages to users
900 Preamble
–
alerts callers using 900 lines of the cost and features of the pay-per-call service
Time, Date and Station Number Check
– lets a multiline terminal extension user quickly hear a
recording for the time, date, or the extension number
VRS Messages
The VRS allows you to record up to 100 VRS messages. You allocate these messages for Automated
Attendant greetings, the General Message, messages and the 900 Preamble message. The total
storage time for all messages is approximately 45 minutes. The maximum duration for any message is
two minutes
– this is not programmable. VRS messages are stored on the system drive, and do not
require battery back up.
Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted in
programming). DISA and DID callers can listen and record VRS messages (unless restricted in
programming).
General Message
A General Message is a recorded message available to all callers. A General Message typically contains
important company information that all employees should hear. To hear the General Message, an
employee can go to any multiline terminal and press 4 (for General Message). You can restrict the ability
to record the General Message in an extension Class of Service. This allows you to give recording ability
to the System Administrator or Communications Manager, for example, but not any other employee. The
Message Waiting LED at each telephone flashes when a new General Message is recorded. After the
extension user listens to the message, the Message Waiting LED goes out.
Park and Page
When an extension user is away from their telephone, Park and Page can let them know when they have
a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 total
messages (note that the Park & Page feature uses two messages). To enable Park and Page, the user
records a Personal Greeting along with an additional Paging announcement. Park and Page then
answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music
on Hold (if available) while the system broadcasts the recorded Paging announcement. When the
extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept
the call. Refer to
, and
Park on page
.
Содержание Univerge SV9100
Страница 1: ... SV9100 Features and Specifications Manual Rev 1 2 March 2016 ...
Страница 64: ...64 Required Component s None ...
Страница 238: ...238 Walking Code Restriction 663 ...
Страница 239: ...239 Temporary Code Restriction Override service code be changed 775 ...
Страница 285: ...285 Single Line Telephone 1 Lift the handset A fast busy is heard 2 Dial 759 3 Hang up ...
Страница 332: ...332 Circular Routing Department Calling Circular Routing CALL 1 CALL 2 CALL 3 CALL 4 ...
Страница 406: ...406 Trunk Distinctive Ringing Flow Chart ...
Страница 407: ...407 ICM Distinctive Ringing Flow Chart ...
Страница 442: ...442 CCIS Standard Calls ...
Страница 447: ...447 CCIS VE Standard Calls ...
Страница 456: ...456 CPN sent when making a 911 call across CCIS trunks from a terminal ...
Страница 461: ...461 CCIS VE 911 Calls ...
Страница 519: ...519 3 Dial Relay Number 0 8 0 is for the relay on the GCD CP10 1 8 are relays on the PGD 2 U10 ADP ...
Страница 637: ...637 Cascade Message Notification Flow Chart 1 ...
Страница 638: ...638 Cascade Message Notification Flow Chart 2 ...
Страница 639: ...639 Cascade Message Notification Flow Chart 3 ...
Страница 655: ...655 Cascade Message Flow Chart 1 ...
Страница 808: ...808 DTI U40 ETU Programming Flowchart for ISDN PRI Answering Calls the GCD PRTA Overlap ...
Страница 813: ...813 ...
Страница 844: ...844 None Related Features None Guide to Feature Programming None Operation None ...
Страница 915: ...915 Communications Interface feature for more ...
Страница 916: ...916 ...
Страница 917: ...917 Operation None ...
Страница 948: ...948 Operation Normal call handling procedures for single line telephones apply ...
Страница 1015: ...1015 Related Features None Guide to Feature Programming None Operation None ...
Страница 1026: ...1026 Operation Refer to Central Office Calls Answering ...
Страница 1030: ...1030 Multiline Room Monitoring ...
Страница 1031: ...1031 Single Line Telephone Room Monitoring ...
Страница 1145: ...1145 SMDR flowcharts are located on the following pages SMDR with a GCD CP10 Connection Ethernet ...
Страница 1146: ...1146 SMDR Flowchart Continued ...
Страница 1147: ...1147 SMDR Flowchart Continued ...
Страница 1148: ...1148 SMDR Flowchart Continued Operation Once installed and programmed SMDR operation is automatic ...
Страница 1195: ...1195 System Caller Log Example 2 4 LED Operation On Red Other Using On Green Using Off Not Using ...
Страница 1216: ...1216 To cancel Automatic Headset repeat these steps 4 Press the Headset key Program 15 07 or SC 851 05 to go off hook ...
Страница 1371: ...1371 ...
Страница 1400: ...1400 To answer off hook signaling 2nd call and 2nd caller disconnect the call NOTE ...
Страница 1402: ...1402 SV9100 Features and Specifications Manual NEC Enterprise Solutions ...